Insight Global
Overview
Pay Rate
$20 - $25 (hourly estimate)
Job Description An employer is looking for a helpdesk/field technician for an IT Support company in Long Beach, CA and join a team of 3+ team members. You will be responsible for tier 1 troubleshooting/basic desktop support/hardware support (copiers, iphones, laptops, PC). You will be troubleshooting windows, linux systems, software, and security camera connectivity, and any terminal equipment onsite. You will be completing 10-30 tickets/day through the ticketing queue. 50% will be field support & 50% will be in-office support (Direct requests, email, etc).
This role is 100% on-site - either day/night shift
DAY SHIFT: Monday-Friday 6am-3pm / 8am-5pm (flexible)
NIGHT SHIFT: Monday-Friday 5pm-2am / 4am-1pm
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ year of experience of Tier-1 Helpdesk/Field Technician Experience
1+ years of experience troubleshooting Windows 7, 10, and 11
1+ years of experience with MS Office
1+ year of experience with hardware troubleshooting (PC's, multi-function printers, and copiers)
Ticketing Experience (Remedy, ServiceNow, JIRA, etc)
Basic Security Camera Connectivity Troubleshooting (i.e. Checking broken fibers, power issues or camera damage)
Outgoing personality and good communication
Nice to Have Skills & Experience
BA Degree
IT Certifications (A+, MCP etc.)
Familiarity with Automation - Kalmar Systems
Experience working with equipment on field (Crane, terminal equipment, etc)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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$20 - $25 (hourly estimate)
Job Description An employer is looking for a helpdesk/field technician for an IT Support company in Long Beach, CA and join a team of 3+ team members. You will be responsible for tier 1 troubleshooting/basic desktop support/hardware support (copiers, iphones, laptops, PC). You will be troubleshooting windows, linux systems, software, and security camera connectivity, and any terminal equipment onsite. You will be completing 10-30 tickets/day through the ticketing queue. 50% will be field support & 50% will be in-office support (Direct requests, email, etc).
This role is 100% on-site - either day/night shift
DAY SHIFT: Monday-Friday 6am-3pm / 8am-5pm (flexible)
NIGHT SHIFT: Monday-Friday 5pm-2am / 4am-1pm
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ year of experience of Tier-1 Helpdesk/Field Technician Experience
1+ years of experience troubleshooting Windows 7, 10, and 11
1+ years of experience with MS Office
1+ year of experience with hardware troubleshooting (PC's, multi-function printers, and copiers)
Ticketing Experience (Remedy, ServiceNow, JIRA, etc)
Basic Security Camera Connectivity Troubleshooting (i.e. Checking broken fibers, power issues or camera damage)
Outgoing personality and good communication
Nice to Have Skills & Experience
BA Degree
IT Certifications (A+, MCP etc.)
Familiarity with Automation - Kalmar Systems
Experience working with equipment on field (Crane, terminal equipment, etc)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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