Hilton Worldwide, Inc.
Spa Concierge (Part Time) - Waldorf Astoria Las Vegas
Hilton Worldwide, Inc., Las Vegas, Nevada, us, 89105
Job Description
Job Title: Spa Concierge (Part Time) – Waldorf Astoria Las Vegas
Job Number HOT0C68P
Work Locations Waldorf Astoria Las Vegas, 3752 S Las Vegas Blvd, Las Vegas, NV 89158
What will I be doing? As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. You will also manage customer feedback and act as an effective salesperson.
Assist guests and clients in an appropriate and timely manner
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Ensure client experience is proficient including bookings, payments, and consultation cards
Adhere to cash handling procedures
Interact and communicate effectively with clients, members team members, guests, and management team
Up-sell with latest departmental incentives
Report accidents, maintenance issues, or other incidents
Ensure compliance with all health and safety regulations
What are we looking for? A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Committed to delivering a high level of customer service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner
Values and Attributes
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Job Number HOT0C68P
Work Locations Waldorf Astoria Las Vegas, 3752 S Las Vegas Blvd, Las Vegas, NV 89158
What will I be doing? As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. You will also manage customer feedback and act as an effective salesperson.
Assist guests and clients in an appropriate and timely manner
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Ensure client experience is proficient including bookings, payments, and consultation cards
Adhere to cash handling procedures
Interact and communicate effectively with clients, members team members, guests, and management team
Up-sell with latest departmental incentives
Report accidents, maintenance issues, or other incidents
Ensure compliance with all health and safety regulations
What are we looking for? A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Committed to delivering a high level of customer service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner
Values and Attributes
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr