North Central Group
Future Opening: Hotel Guest Service Representative "On-Call"
North Central Group, Provo, Utah, us, 84605
Hotel Guest Service Representative "On-Call", Residence Inn Provo
Join a 2025 USA Today Top Workplace Winner!
Starting at
$15.00/hour , experienced candidates may qualify for a higher wage Flexible availability required on
Monday to Friday, Weekends, and Holidays
Open to
Morning and Evening
shifts
Why You’ll Love Working Here
The
Hotel Guest Service Representative "On-Call"
position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We’ll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the
Residence Inn Provo.
How You’ll Make An Impact
The
Hotel Guest Service Representative "On-Call"
provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience. An
On Call Guest Service Representative
is not scheduled for regular shifts but is contacted when the hotel needs additional coverage. This could happen during busy periods, staff shortages, or unexpected situations.
Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue
What Success Looks Likes
Accurate cash handling experience
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization, and follow‑up abilities
Ability to work effectively and efficiently in a fast‑paced setting
What Will You Get At NCG Hospitality?
The
Residence Inn Provo
is proudly managed by NCG Hospitality, an award‑winning, family‑owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Same‑day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
NCG Hospitality is proud to be an Equal Opportunity Employer.
We participate in E‑Verify to confirm work authorization for all new hires.
Compensation: $15.00 per hour
Why work at NCG Hospitality? Here are the top 4 reasons to work at NCG Hospitality:
Mission and Core Value: At NCG Hospitality, we strive to be the best and offer you the best career.
Rewarding opportunities for your careerwith severallocations and positions to choose from.
There is always time for fun: We celebrate our Team Members and reward their successes.
Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, paid volunteer hours, and so much more!
"If you want a long‑term job with good benefits, work with a great team, be supported by your management team, have fun, meet new people every day, grow in your career and still enjoy flexibility, then why look for other companies when you can have it all with NCG Hospitality?"
#J-18808-Ljbffr
$15.00/hour , experienced candidates may qualify for a higher wage Flexible availability required on
Monday to Friday, Weekends, and Holidays
Open to
Morning and Evening
shifts
Why You’ll Love Working Here
The
Hotel Guest Service Representative "On-Call"
position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We’ll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the
Residence Inn Provo.
How You’ll Make An Impact
The
Hotel Guest Service Representative "On-Call"
provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience. An
On Call Guest Service Representative
is not scheduled for regular shifts but is contacted when the hotel needs additional coverage. This could happen during busy periods, staff shortages, or unexpected situations.
Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue
What Success Looks Likes
Accurate cash handling experience
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization, and follow‑up abilities
Ability to work effectively and efficiently in a fast‑paced setting
What Will You Get At NCG Hospitality?
The
Residence Inn Provo
is proudly managed by NCG Hospitality, an award‑winning, family‑owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Same‑day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
NCG Hospitality is proud to be an Equal Opportunity Employer.
We participate in E‑Verify to confirm work authorization for all new hires.
Compensation: $15.00 per hour
Why work at NCG Hospitality? Here are the top 4 reasons to work at NCG Hospitality:
Mission and Core Value: At NCG Hospitality, we strive to be the best and offer you the best career.
Rewarding opportunities for your careerwith severallocations and positions to choose from.
There is always time for fun: We celebrate our Team Members and reward their successes.
Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, paid volunteer hours, and so much more!
"If you want a long‑term job with good benefits, work with a great team, be supported by your management team, have fun, meet new people every day, grow in your career and still enjoy flexibility, then why look for other companies when you can have it all with NCG Hospitality?"
#J-18808-Ljbffr