ZEALANDIA HOLDING COMPANY in
Guest Services Representative (Administrative)
Now Hiring: Full-Time Guest Service Representative
Location:
Coconut Malorie Resort – Ocean City, MD
Company:
LaTour Hotels and Resorts, Inc.
Are you passionate about hospitality and delivering outstanding service? Do you thrive in fast-paced, guest-focused environments? Join LaTour Hotels and Resorts at our beautiful Coconut Malorie Resort in Ocean City, MD as a Guest Service Representative (GSR) and become part of a team that values excellence, energy, and creating memorable guest experiences.
Why Work With Us?
Competitive pay and benefits package
Medical, dental, and vision insurance
Company-paid short-term disability and life insurance
Voluntary benefits and wellness perks
401(k) retirement plan with company match
Employee Stock Ownership Plan (ESOP) – become an owner!
Travel discounts and resort perks
A positive, inclusive work environment where your voice matters
Equal Opportunity Employer (EOE)
About the Role As a Guest Service Representative, you'll be the warm, welcoming face of our hotel—ensuring each guest feels valued, cared for, and completely at home. From check-in to check-out, you'll provide seamless service that leaves a lasting impression.
Key Responsibilities
Greet all guests with a smile and professional hospitality
Efficiently handle check-in and check-out procedures
Make welcome and departure calls per company standards
Proactively resolve guest concerns or direct them to the right resource
Answer phones, emails, and voicemails promptly and courteously
Complete daily shift checklists and communicate handoffs between shifts
Collaborate with housekeeping, kitchen, and maintenance to meet guest needs
Monitor and balance cash drawer; report discrepancies to management
Maintain a tidy, organized, and professional front desk area
Perform concierge and bell services as needed
What You Bring to the Team Education & Experience
High school diploma or GED required
Customer service experience preferred, but not required
Skills & Qualities We're looking for team members who are:
#J-18808-Ljbffr
Coconut Malorie Resort – Ocean City, MD
Company:
LaTour Hotels and Resorts, Inc.
Are you passionate about hospitality and delivering outstanding service? Do you thrive in fast-paced, guest-focused environments? Join LaTour Hotels and Resorts at our beautiful Coconut Malorie Resort in Ocean City, MD as a Guest Service Representative (GSR) and become part of a team that values excellence, energy, and creating memorable guest experiences.
Why Work With Us?
Competitive pay and benefits package
Medical, dental, and vision insurance
Company-paid short-term disability and life insurance
Voluntary benefits and wellness perks
401(k) retirement plan with company match
Employee Stock Ownership Plan (ESOP) – become an owner!
Travel discounts and resort perks
A positive, inclusive work environment where your voice matters
Equal Opportunity Employer (EOE)
About the Role As a Guest Service Representative, you'll be the warm, welcoming face of our hotel—ensuring each guest feels valued, cared for, and completely at home. From check-in to check-out, you'll provide seamless service that leaves a lasting impression.
Key Responsibilities
Greet all guests with a smile and professional hospitality
Efficiently handle check-in and check-out procedures
Make welcome and departure calls per company standards
Proactively resolve guest concerns or direct them to the right resource
Answer phones, emails, and voicemails promptly and courteously
Complete daily shift checklists and communicate handoffs between shifts
Collaborate with housekeeping, kitchen, and maintenance to meet guest needs
Monitor and balance cash drawer; report discrepancies to management
Maintain a tidy, organized, and professional front desk area
Perform concierge and bell services as needed
What You Bring to the Team Education & Experience
High school diploma or GED required
Customer service experience preferred, but not required
Skills & Qualities We're looking for team members who are:
#J-18808-Ljbffr