Harbor Animal Hospital
Veterinary Receptionist
Harbor Animal Hospital, Winthrop Harbor, Illinois, United States, 60096
Receptionist – Veterinary Front Desk
Salary:
$15.00 - $18.00 per hour.
Schedule:
Full‑time, 32‑40 hours per week. 8‑10 hour shifts, every other Saturday.
Hospital Hours
Monday - Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
About the Role Harbor Animal Hospital is hiring a full‑time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative duties—it involves delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.
What to Expect
All the benefits you deserve—medical, dental, vision, and an employee pet discount.
Paid time off.
401(k) with a generous company match.
Employee referral bonus.
Hands‑on training and mentorship.
Key Responsibilities
First point of contact:
Greet clients and their pets warmly, complete the sign‑in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
Support clinical flow:
Escort clients to exam rooms and assist in relaying key information between clients and clinical staff.
Manage client communications:
Handle incoming calls for appointments, care questions, prescription refills, etc.; make outbound calls for appointment reminders and follow‑up care.
Operate with accuracy:
Process payments, manage invoicing, and schedule future appointments with attention to detail.
Speak the language:
Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
Create a welcoming space:
Help maintain a clean, organized, and client‑ready environment—including occasionally assisting with pet‑related clean‑up to ensure a pleasant experience for all visitors.
Qualifications
Preference for previous veterinary office experience.
Basic knowledge of veterinary terminology and procedures.
Comfort discussing sensitive topics, such as end‑of‑life care and financial discussions, with empathy.
Ability to maintain a calm, professional, and positive demeanor.
About Harbor Animal Hospital Harbor Animal Hospital has been proudly caring for the pets of Winthrop Harbor, IL since 1988. Our AAHA‑accredited hospital is committed to providing compassionate, high‑quality veterinary care—from routine wellness visits to advanced procedures. Our experienced team values lasting relationships with clients and their pets, carrying forward a legacy of excellence for over 35 years.
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$15.00 - $18.00 per hour.
Schedule:
Full‑time, 32‑40 hours per week. 8‑10 hour shifts, every other Saturday.
Hospital Hours
Monday - Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
About the Role Harbor Animal Hospital is hiring a full‑time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative duties—it involves delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.
What to Expect
All the benefits you deserve—medical, dental, vision, and an employee pet discount.
Paid time off.
401(k) with a generous company match.
Employee referral bonus.
Hands‑on training and mentorship.
Key Responsibilities
First point of contact:
Greet clients and their pets warmly, complete the sign‑in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
Support clinical flow:
Escort clients to exam rooms and assist in relaying key information between clients and clinical staff.
Manage client communications:
Handle incoming calls for appointments, care questions, prescription refills, etc.; make outbound calls for appointment reminders and follow‑up care.
Operate with accuracy:
Process payments, manage invoicing, and schedule future appointments with attention to detail.
Speak the language:
Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
Create a welcoming space:
Help maintain a clean, organized, and client‑ready environment—including occasionally assisting with pet‑related clean‑up to ensure a pleasant experience for all visitors.
Qualifications
Preference for previous veterinary office experience.
Basic knowledge of veterinary terminology and procedures.
Comfort discussing sensitive topics, such as end‑of‑life care and financial discussions, with empathy.
Ability to maintain a calm, professional, and positive demeanor.
About Harbor Animal Hospital Harbor Animal Hospital has been proudly caring for the pets of Winthrop Harbor, IL since 1988. Our AAHA‑accredited hospital is committed to providing compassionate, high‑quality veterinary care—from routine wellness visits to advanced procedures. Our experienced team values lasting relationships with clients and their pets, carrying forward a legacy of excellence for over 35 years.
#J-18808-Ljbffr