MCR Hotels
Join to apply for the
Houseperson
role at
MCR Hotels .
Schedule: Weekdays 12-8 PM and weekends 9 AM‑5 PM.
Section One: MCR Universal Role Standards Executive Summary : Cleanliness and friendliness! The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.
Areas of Excellence
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All team members work together to contribute to great guest satisfaction scores.
Recovery: Handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all hotel features and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
Spotless Cleanliness: Sparkling clean workspaces throughout the house.
Pitching In: Clean guest rooms and public spaces as needed to keep the hotel well‑organized and safe.
Hospitality While Cleaning: Greet every guest happily by name while cleaning.
Product Consistency & Quality: Complete checklists to 100% accuracy and keep handover reports on time.
Flawless Uniform: Wear a clean, approved uniform, be well‑groomed, wear a nametag, and smile at all times.
Teamwork: Communicate clearly, honestly, and professionally; maintain a can‑do attitude and collaborate at all levels.
Section Two: Houseperson – Role Specific Duties and Expectations
Luggage Handling: Store and retrieve luggage or packages for guests in storage areas as needed.
Cleaning and Trash Management: Clean and maintain hallways, stairwells, service areas, ice rooms, parking lot, pool area, and common grounds; collect trash, soiled linen, and deliver to laundry room.
Furniture Upkeep: Monitor placement and condition of public space furniture and report issues to management.
Restocking: Maintain stock levels in linen closets and guest amenity stations; replenish supplies in assigned guestrooms and housekeeping cart.
Section Three: Success Metrics
Happy Guests: Management performance ratings, guest satisfaction scores, and intent to return.
Spotless Cleanliness: GM/AGM spot checks, leadership walk‑throughs, guest ratings/reviews.
Product Consistency & Quality: Checklist tracking, management performance ratings, guest ratings.
Teamwork: Management performance ratings.
Section Four: Qualifications & Requirements
Experience in hospitality, service, consumer‑facing franchise, or related field preferred.
Can‑Do Attitude: Positive attitude and willingness to learn.
Ability to Follow Guidelines: Understand and follow established guidelines and procedures.
Handle Pace and Pressure: Work well in stressful, high‑pressure situations.
Listening and Conflict Resolution: Effective at listening, clarifying, and resolving concerns raised by co‑workers and guests.
Communication Skills: Convey information and ideas clearly.
Hospitality and Guest Service: Desire to serve all guests.
Age Requirement: 18 years or older.
Schedule and Travel: Willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Clock‑in/Out: Arrive on time for every shift and clock out at scheduled end time; never work off the clock.
Breaks: Clock in/out for breaks at designated time.
Call Outs: Provide sufficient notice as directed by supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment
Stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, lifting necessitated by housekeeping items.
Note: This job description does not limit duties; employees may perform other job‑related tasks per authorized instructions. Employees must be able to perform the essential functions of the position. If requested, reasonable accommodations will be made for employees with disabilities.
This document does not create an employment contract; it reflects an at‑will relationship.
Our Company
MCR is the 3rd‑largest hotel owner‑operator in the United States.
Founded in 2006, with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
Portfolio of 148 premium‑branded hotels with more than 22,000 guestrooms across 37 states and 106 cities.
More than 7,000 team members nationwide; operates hotels under 9 Marriott brands, 8 Hilton brands, and unflagged independent hotels.
Named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
Three‑time recipient of the Marriott Partnership Circle Award and a Hilton Legacy Award for Top Performer.
Recipient of the Development of the Year award at The Americas Lodging Investment Summit for the TWA Hotel at New York’s JFK Airport.
What We Offer / What’s in it for You
Hotel discounts
Weekly pay
Paid Time Off
Retirement options
Referral bonuses
Career advancement and upward mobility
Health, dental, vision insurance available after 30 days of employment for full‑time team members
#J-18808-Ljbffr
Houseperson
role at
MCR Hotels .
Schedule: Weekdays 12-8 PM and weekends 9 AM‑5 PM.
Section One: MCR Universal Role Standards Executive Summary : Cleanliness and friendliness! The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.
Areas of Excellence
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All team members work together to contribute to great guest satisfaction scores.
Recovery: Handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all hotel features and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
Spotless Cleanliness: Sparkling clean workspaces throughout the house.
Pitching In: Clean guest rooms and public spaces as needed to keep the hotel well‑organized and safe.
Hospitality While Cleaning: Greet every guest happily by name while cleaning.
Product Consistency & Quality: Complete checklists to 100% accuracy and keep handover reports on time.
Flawless Uniform: Wear a clean, approved uniform, be well‑groomed, wear a nametag, and smile at all times.
Teamwork: Communicate clearly, honestly, and professionally; maintain a can‑do attitude and collaborate at all levels.
Section Two: Houseperson – Role Specific Duties and Expectations
Luggage Handling: Store and retrieve luggage or packages for guests in storage areas as needed.
Cleaning and Trash Management: Clean and maintain hallways, stairwells, service areas, ice rooms, parking lot, pool area, and common grounds; collect trash, soiled linen, and deliver to laundry room.
Furniture Upkeep: Monitor placement and condition of public space furniture and report issues to management.
Restocking: Maintain stock levels in linen closets and guest amenity stations; replenish supplies in assigned guestrooms and housekeeping cart.
Section Three: Success Metrics
Happy Guests: Management performance ratings, guest satisfaction scores, and intent to return.
Spotless Cleanliness: GM/AGM spot checks, leadership walk‑throughs, guest ratings/reviews.
Product Consistency & Quality: Checklist tracking, management performance ratings, guest ratings.
Teamwork: Management performance ratings.
Section Four: Qualifications & Requirements
Experience in hospitality, service, consumer‑facing franchise, or related field preferred.
Can‑Do Attitude: Positive attitude and willingness to learn.
Ability to Follow Guidelines: Understand and follow established guidelines and procedures.
Handle Pace and Pressure: Work well in stressful, high‑pressure situations.
Listening and Conflict Resolution: Effective at listening, clarifying, and resolving concerns raised by co‑workers and guests.
Communication Skills: Convey information and ideas clearly.
Hospitality and Guest Service: Desire to serve all guests.
Age Requirement: 18 years or older.
Schedule and Travel: Willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Clock‑in/Out: Arrive on time for every shift and clock out at scheduled end time; never work off the clock.
Breaks: Clock in/out for breaks at designated time.
Call Outs: Provide sufficient notice as directed by supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment
Stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, lifting necessitated by housekeeping items.
Note: This job description does not limit duties; employees may perform other job‑related tasks per authorized instructions. Employees must be able to perform the essential functions of the position. If requested, reasonable accommodations will be made for employees with disabilities.
This document does not create an employment contract; it reflects an at‑will relationship.
Our Company
MCR is the 3rd‑largest hotel owner‑operator in the United States.
Founded in 2006, with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
Portfolio of 148 premium‑branded hotels with more than 22,000 guestrooms across 37 states and 106 cities.
More than 7,000 team members nationwide; operates hotels under 9 Marriott brands, 8 Hilton brands, and unflagged independent hotels.
Named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
Three‑time recipient of the Marriott Partnership Circle Award and a Hilton Legacy Award for Top Performer.
Recipient of the Development of the Year award at The Americas Lodging Investment Summit for the TWA Hotel at New York’s JFK Airport.
What We Offer / What’s in it for You
Hotel discounts
Weekly pay
Paid Time Off
Retirement options
Referral bonuses
Career advancement and upward mobility
Health, dental, vision insurance available after 30 days of employment for full‑time team members
#J-18808-Ljbffr