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Incompass Human Services

Job Coach

Incompass Human Services, Lowell, Massachusetts, United States, 01856

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Job Coach

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Incompass Human Services

Hours and schedule: Monday-Friday, 8 am - 4 pm.

On-site position. Field work required with mileage reimbursement; company vehicle available for use.

Summary: As a Job Coach at Incompass Human Services, you build strong relationships, identify strengths, and empower participants to succeed in the workplace. You provide job-specific training, individualized coaching, on-the-job support, teach workplace skills, ensure accommodations, and help participants work toward their goals as outlined in their Individual Support Plans. You maintain accurate documentation.

Essential Job Functions

Provide individualized job coaching and workplace support that fosters skill development, independence, and confidence in alignment with each person’s employment goals.

Plan, develop, and implement individualized job coaching strategies for multiple employees by identifying what motivates the individuals and help them utilize that motivation in the workplace.

Provide support and coverage for employment worksites as assigned, ensuring that individuals’ needs and goals are consistently addressed. Driving to various job locations and community sites as needed to provide on-site support.

Conduct job development and job search activities directed toward positions that match the interests and uniqueness of the participants served, following the principles of Supported Employment (SE). Assist in the completion and implementation of Employment Portfolio materials, including situational and community work assessments, to help individuals strengthen their readiness for community employment.

Collaborate with the marketing and finance departments to support existing business partnerships by providing on-site coaching and oversight once opportunities have been established. Responsibilities include tracking data, maintaining communication with worksites, and ensuring quality support for individuals in group and individual employment settings.

Document and update all documents, assessments and other participant interactions in the appropriate systems (AWARDS, HCSIS, etc.).

In collaboration with each participant’s team, design, implement and document support plans to enhance the independence of participants in their employment settings. The ultimate goal is competitive integrated employment for all participants interested in working.

Remain informed about current Labor Laws and benefits guidelines. Assist participants in obtaining information about their rights as an employee, benefits (e.g., SSI, Medicaid, Etc.) and how they will be affected by employment. Help clients to access benefits counseling when making decisions about changes in work hours and pay.

Oversee quality control measures for all employment placements. Ensure quality of participants’ work performance through monitoring, feedback, adjustment of techniques, Task Analysis, assistive or adaptive technology, etc.

In conjunction with the Clinical Team, actively participate in interventions, providing positive, knowledgeable support to staff and managers, ensuring behavior support plans and crisis plans are followed.

Complete incident, restraint and accident reports in a manner which clearly identifies all components of the intervention and in accordance with regulatory expectations. Complete all other required documentation required by the agency and external regulatory agencies, focusing on providing complete, relevant, accurate and quality information.

Provide personal care and assistance to participants consistent with both their physical needs and defined support plans. Ability to adapt and make adjustments to techniques based on functional abilities and limitations.

Participate in relevant meetings, actively participating and contributing to overall goals of the department and participants supported.

Maintain positive, external stakeholder relations and present participants and the agency in a professional manner.

Provide transportation for participants using personal vehicle as needed.

Serves as an active, contributing problem solving member of the agency team. Acts in a manner consistent with organizational values, program mission and service delivery goals. Serves as a resource and role model for staff.

Serves as Mandated Reporter as required by the Disabled Persons Protection Commission.

Other duties may be assigned as needed.

Qualifications

Bachelor’s degree or Associates degree in related field preferred, High School Diploma or GED required.

Experience in an employment support position preferred. Must be flexible, and actively demonstrate personal desire to enhance the lives of people with disabilities. Must be able to communicate proficiently both orally and in writing to fulfill documentation and service needs of agency.

Experience providing community based social and employment supports to individuals with challenging backgrounds preferred.

Candidates with DDS, MRC, and DMH regulation experience as well as CARF Accreditation and DDS survey and certification process experience preferred.

Maintain a flexible work schedule based on the needs of the job. May include on-call or backup staffing as needed and/or evening and/or weekend hours.

Certificates, Licenses, Registrations

Valid Driver’s License. Transporting participants for work/recreational purposes. Requires current valid driver’s license, clean driving record, minimum age of 21 for transporting participants, driver safety training, and regular availability of a vehicle in good working order with current inspection, insurance, and registration.

Current First Aid and adult CPR certification required within first 6 months on the job; thereafter employee is expected to remain current with First Aid and adult CPR certification.

PABC certification required within first 6 months on the job.

Computer skills

Incumbent must be computer literate and have demonstrated proficiency in the use of email and the Internet. Must have advanced skills in EXCEL, WORD, Power Point and remote technology (i.e. ZOOM).

Physical demands

While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk, sit. The employee must occasionally lift and/or move up to 50 pounds.

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