VoIP Support Technician/onsite NJ

Company Overview We’re working with a fast‑growing retail company based in Philadelphia, PA, seeking a full‑time VOIP Support Technician to join their team. This company delivers advanced cloud‑based voice and unified communications solutions. If you’re passionate about networking, SIP, and troubleshooting modern VOIP systems, this is your chance to work hands‑on with cutting‑edge telecom technology in a collaborative hybrid environment.

Required Skills & Experience

3+ years of experience supporting VOIP systems (SIP, RTP, PBX)

Strong troubleshooting skills with routers, switches, and firewalls

Experience with tools like Wireshark, Asterisk, or FreePBX

Familiarity with TCP/IP networking and QoS principles

Excellent communication and customer support skills

Desired Skills & Experience

Experience with hosted or cloud‑based VOIP solutions (e.g., RingCentral, 8x8, Teams Voice)

Understanding of Linux and Windows Server environments

Knowledge of call routing, trunking, and number provisioning

Certifications such as CompTIA Network+, CCNA, or similar

What You Will Be Doing Tech Breakdown

60% VOIP Systems & Network Troubleshooting

25% Server & System Administration (Linux/Windows)

15% Customer Support & Ticket Resolution

Daily Responsibilities

80% Hands‑On Technical Support

10% Documentation & Reporting

10% Team Collaboration & Escalation Support

The Offer

Bonus eligible

Benefits

Medical, Dental, and Vision Insurance

Vacation Time

Stock Options

Applicants must be currently authorized to work in the US on a full‑time basis now and in the future.

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