Allied Universal
Company Overview
Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world’s largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers.
Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a Field Technician - SmartTech. The Field Technician - SmartTech provides technical support, installation, maintenance, and repair services for X‑Ray inspection systems and SmartTech® units. The Field Technician supports escalated technical issues, performs field and in‑house service work, and assists with SmartTech® deployments while maintaining clear communication with clients and internal teams. The Field Technician - SmartTech will expect to travel locally and nationwide as required.
RESPONSIBILITIES
Provide Tier 3 support for X‑Ray systems and Tier 1–3 support for SmartTech® units by troubleshooting and resolving technical issues involving internal computers, transformers, control boards, conveyor systems, and X‑Ray generators
Diagnose system malfunctions and communicate repair or replacement needs to technicians and internal teams
Perform installations, de‑installations, maintenance, repairs, and removals of X‑Ray machines locally and nationwide (excluding TSA checkpoint units)
Troubleshoot, test, and repair X‑Ray equipment in‑house and onsite, utilizing diagnostic tools such as digital multimeters and radiation detectors
Research equipment requirements prior to SmartTech® installations to ensure compatibility with specific X‑Ray unit specifications
Perform SmartTech® installations, removals, upgrades, and configuration adjustments to suit varying operational environments
Communicate clearly with clients regarding maintenance activities, installations, repairs, and system status
Complete required administrative documentation, including installation reports, maintenance reports, expense reports, and other assigned records
Provide onsite customer training limited to basic X‑Ray operator and SmartTech® operator training (excluding image interpretation)
QUALIFICATIONS (MUST HAVE)
Must possess one of the following:
Bachelor’s degree in Electronics, Electrical Engineering Technology, Computer Systems Technology, or a related technical field
High School diploma or equivalent with a combination of six (6) years of technical/trade certifications, vocational training, or equivalent hands‑on experience
Must be able to successfully complete and pass annual certification from an X‑Ray Technologies Manufacturer (ex. Smiths Detection)
Valid driver’s license if driving a company vehicle or personal vehicle while conducting business (e.g., client visits, attending networking events)
Minimum of three (3) years of field technician service experience
Experience diagnosing and solving complex technical issues
Technical competencies with X‑Ray Technologies (X‑Ray Machines, Baggage Scanners) including but not limited to: Smiths Detection, Rapiscan, Astrophysics, VOTI, VMI or L3 Communications units
Technical competencies with computers in general
Able to work both individually and with a team
Able to work a flexible work schedule as business needs dictate
Strong customer service skills
Excellent organizational, communication, and vendor‑management skills
PREFERRED QUALIFICATIONS (NICE TO HAVE)
Experience with electronic boards and moving parts is preferred
BENEFITS
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Paid time off offered at
Eight paid holidays (subject to eligibility)
Employee Assistance Program
Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!
PAY RATE $30 - $33 per hour
Legal Disclosure Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
Application Assistance If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
#J-18808-Ljbffr
Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a Field Technician - SmartTech. The Field Technician - SmartTech provides technical support, installation, maintenance, and repair services for X‑Ray inspection systems and SmartTech® units. The Field Technician supports escalated technical issues, performs field and in‑house service work, and assists with SmartTech® deployments while maintaining clear communication with clients and internal teams. The Field Technician - SmartTech will expect to travel locally and nationwide as required.
RESPONSIBILITIES
Provide Tier 3 support for X‑Ray systems and Tier 1–3 support for SmartTech® units by troubleshooting and resolving technical issues involving internal computers, transformers, control boards, conveyor systems, and X‑Ray generators
Diagnose system malfunctions and communicate repair or replacement needs to technicians and internal teams
Perform installations, de‑installations, maintenance, repairs, and removals of X‑Ray machines locally and nationwide (excluding TSA checkpoint units)
Troubleshoot, test, and repair X‑Ray equipment in‑house and onsite, utilizing diagnostic tools such as digital multimeters and radiation detectors
Research equipment requirements prior to SmartTech® installations to ensure compatibility with specific X‑Ray unit specifications
Perform SmartTech® installations, removals, upgrades, and configuration adjustments to suit varying operational environments
Communicate clearly with clients regarding maintenance activities, installations, repairs, and system status
Complete required administrative documentation, including installation reports, maintenance reports, expense reports, and other assigned records
Provide onsite customer training limited to basic X‑Ray operator and SmartTech® operator training (excluding image interpretation)
QUALIFICATIONS (MUST HAVE)
Must possess one of the following:
Bachelor’s degree in Electronics, Electrical Engineering Technology, Computer Systems Technology, or a related technical field
High School diploma or equivalent with a combination of six (6) years of technical/trade certifications, vocational training, or equivalent hands‑on experience
Must be able to successfully complete and pass annual certification from an X‑Ray Technologies Manufacturer (ex. Smiths Detection)
Valid driver’s license if driving a company vehicle or personal vehicle while conducting business (e.g., client visits, attending networking events)
Minimum of three (3) years of field technician service experience
Experience diagnosing and solving complex technical issues
Technical competencies with X‑Ray Technologies (X‑Ray Machines, Baggage Scanners) including but not limited to: Smiths Detection, Rapiscan, Astrophysics, VOTI, VMI or L3 Communications units
Technical competencies with computers in general
Able to work both individually and with a team
Able to work a flexible work schedule as business needs dictate
Strong customer service skills
Excellent organizational, communication, and vendor‑management skills
PREFERRED QUALIFICATIONS (NICE TO HAVE)
Experience with electronic boards and moving parts is preferred
BENEFITS
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Paid time off offered at
Eight paid holidays (subject to eligibility)
Employee Assistance Program
Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!
PAY RATE $30 - $33 per hour
Legal Disclosure Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
Application Assistance If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
#J-18808-Ljbffr