Impulse Strategic Solutions
San Antonio, United States | Posted on 12/30/2025
An IT Field Service Technician provides on-site technical support to users by installing, maintaining, and troubleshooting computer systems, hardware, software, and network equipment. This role involves traveling to client locations or company sites to resolve technical issues and ensure systems operate efficiently.
Key Responsibilities
Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices
Diagnose and troubleshoot hardware, software, and basic network issues
Provide on-site technical support to end users
Setup user accounts, email, and access permissions
Perform routine system maintenance and updates
Replace or repair faulty equipment
Document service calls, repairs, and solutions
Escalate complex issues to higher-level IT support when necessary
Ensure compliance with company IT policies and security standards
Required Skills and Qualifications
Basic knowledge of computer hardware and operating systems (Windows, macOS)
Familiarity with networking concepts (LAN, Wi-Fi, routers, switches)
Strong troubleshooting and problem-solving skills
Good communication and customer service skills
Ability to work independently and manage time effectively
Valid driver's license (for travel to job sites)
Preferred Qualifications
Associate degree or certification in Information Technology or related field
IT certifications such as CompTIA A+, Network+, or similar
Experience with ticketing systems and remote support tools
Prior experience in a help desk or field service role
On-site at client or company locations
May require lifting and moving computer equipment
Travel between multiple locations during the workday
Impulse Strategic Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, protected veteran, disabled status, or genetic information. In addition to federal law requirements, Impulse Strategic Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees.
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An IT Field Service Technician provides on-site technical support to users by installing, maintaining, and troubleshooting computer systems, hardware, software, and network equipment. This role involves traveling to client locations or company sites to resolve technical issues and ensure systems operate efficiently.
Key Responsibilities
Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices
Diagnose and troubleshoot hardware, software, and basic network issues
Provide on-site technical support to end users
Setup user accounts, email, and access permissions
Perform routine system maintenance and updates
Replace or repair faulty equipment
Document service calls, repairs, and solutions
Escalate complex issues to higher-level IT support when necessary
Ensure compliance with company IT policies and security standards
Required Skills and Qualifications
Basic knowledge of computer hardware and operating systems (Windows, macOS)
Familiarity with networking concepts (LAN, Wi-Fi, routers, switches)
Strong troubleshooting and problem-solving skills
Good communication and customer service skills
Ability to work independently and manage time effectively
Valid driver's license (for travel to job sites)
Preferred Qualifications
Associate degree or certification in Information Technology or related field
IT certifications such as CompTIA A+, Network+, or similar
Experience with ticketing systems and remote support tools
Prior experience in a help desk or field service role
On-site at client or company locations
May require lifting and moving computer equipment
Travel between multiple locations during the workday
Impulse Strategic Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, protected veteran, disabled status, or genetic information. In addition to federal law requirements, Impulse Strategic Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees.
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