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Insomnia Cookies

Cookie Crew

Insomnia Cookies, Buffalo, New York, United States, 14266

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As a member of the Cookie Crew at our University of Buffalo store located at 1300 Sweet Home Road, Suite 105, Amherst, NY 14228, you are the ultimate insomniac. You will be the point person at the front of the store for interacting with customers and bake all of our warm, delicious cookies.

SOME OF OUR SWEET COOKIE CREW PERKS & PAY:

Starting pay $15.00/hr

Flexible part‑time work schedules

Pay‑on‑Demand (get paid daily for your shift earnings)

Paid vacation and sick time off

Pet insurance for your furry loved ones

Interactive training & mentorship

Job stability with a rapidly growing company

Growth and promotion opportunities

Fun, exciting team environment

Employee discount and free cookies with every shift

WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

Promptly greet guests entering the store and take their orders according to procedure

Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy

Give each customer a warm experience in person and over the phone

Bake our delicious cookies to perfection and serve a scoop of ice cream

Ensure fast, warm, and correct delivery orders are packaged and sent out

Handle cash and payments accurately and maintain no shortages or overages

Maintain cleaning, sanitizing, and overall bakery upkeep

DESIRED SKILLS & EXPERIENCE:

At least 6 months of experience in a customer service focused role (preferred)

Personable, genuine, outgoing demeanor

Customer‑service focused and willing to exceed guest expectations

Great communication, organizational and math skills

Able to lift up to 40 lb boxes of product

Must be 18 years or older to be employed

Must be able to work nights, weekends, and holidays

Legally eligible to work in the United States

About Insomnia Cookies:

Imagining What’s Possible

– Insomnia Cookies was founded in a college dorm room by student Seth Berkowitz. After 20 years it has become a cult brand known for warm, delicious delivery all day and late into the night. With over 300 stores globally and a flagship concept in Philadelphia, the company offers a rapid‑growth, experiential, “sweet‑easy” bakery and delivery service.

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