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SERVPRO Team JRF

Receptionist – Dispatcher

SERVPRO Team JRF, Manchester, New Hampshire, us, 03103

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Benefits

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Vision insurance

Health/Dental/Vision • 401(k) with match • PTO/Holidays • Paid training • Career growth. Perks: Local, supportive team backed by a national brand (SERVPRO®)

Position Receptionist / Dispatcher (Administrative Assistant, Customer Service) Manchester, NH • On-site

Schedule Full-Time; Monday–Friday, 8:00 AM–5:00 PM (some flexibility/overtime as business needs arise)

Compensation $20 — $24 per hour (based on experience)

About the Role Be the first friendly voice customers hear when they need help most. As a Receptionist / Dispatcher at SERVPRO of Manchester, NH, you’ll manage calls, schedule/dispatch crews, and keep jobs moving smoothly from First Notice of Loss (FNOL) through completion. If you’re organized, empathetic, calm under pressure, and love helping people, this is a great fit—with room to grow as our office expands.

What You’ll Do

Answer inbound calls; greet walk-ins; deliver five-star customer service with empathy and professionalism.

Enter new leads/FNOLs accurately; verify details and document all communications.

Dispatch & schedule production teams; coordinate on-call rotations; adjust routes as priorities change.

Track jobs/WIP; follow up on estimates and customer communications; flag bottlenecks early.

Coordinate logistics (materials, access, vendor visits) to keep projects on time.

General office support (email, filing, collections, data entry) and other duties as needed.

What Makes You a Great Match

HS diploma/GED required.

1 year in a receptionist, dispatcher, administrative assistant, customer service, or call center role preferred.

Strong phone etiquette, written/verbal communication, and attention to detail.

Comfortable with Microsoft Office and Teams and web-based scheduling/CRM tools.

Nice to have: experience in restoration, construction, property management, or insurance claims.

Schedule & Work Environment

Full-time, on-site: Monday–Friday, 8:00 AM–5:00 PM (some flexibility/overtime as business needs arise).

Office environment; light filing/occasional lifting (files, boxes), step-stool use.

Apply Now Click Apply and include your resume.

Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.

SERVPRO Team JRF

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