Merlin Entertainments
Wondra Guest Experience Host
Merlin Entertainments
About the Role Do you love the energy of a fast‑paced environment, enjoy helping people, and take pride in delivering top‑notch service? At our newest attraction, WONDRA, we’re looking for enthusiastic Guest Experience Hosts who can help every visitor feel like the star of the show. From the moment guests walk through the door, you’ll be there to greet them with a smile, guide them through the experience, and ensure their visit is nothing short of extraordinary. Here, every day is an opportunity to spark joy, share moments of wonder, and keep the magic alive for all ages.
As a part‑time Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences across our attraction, working in a variety of positions such as Admissions, Ride Operations, Retail, Birthday Party and Special Events. You will deliver the highest possible standards of guest service, presentation and product knowledge, and ensure guests receive optimal fun in a safe, magical, and enjoyable environment.
Responsibilities
Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
Ensures extended lines are managed in a safe way while still delivering an excellent guest experience.
Ensures public areas have well‑stocked displays and point of sale, ready for attraction opening and are maintained and kept clean throughout the day.
Follows opening and closing procedures as detailed in the department’s operating plan.
Ensures compliance with Health, Safety & Security within the workplace, including COVID‑19 policies, practices and regulations.
Qualifications & Experience
6 months – 1 year experience working in attractions, entertainment or customer service‑based positions preferred.
Fun, dynamic and friendly personality.
Excellent communication, listening and motivational skills.
Able to work in areas with loud noises and confined spaces.
Self‑motivated, able to work independently or as part of a team.
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.
Benefits
Flexible hours.
30% discount in the retail store.
Merlin Magic Pass – free admission to Merlin attractions worldwide.
Competitive 401(k).
Discounts through the Merlin Marketplace Website – on almost anything you buy online.
FUN working environment and much more!
USD $15.75 /hr.
Seniority level Entry level
Employment type Part‑time
Job function Design, Art/Creative, and Information Technology; Entertainment Providers
Everyone Matters at Merlin.
#J-18808-Ljbffr
About the Role Do you love the energy of a fast‑paced environment, enjoy helping people, and take pride in delivering top‑notch service? At our newest attraction, WONDRA, we’re looking for enthusiastic Guest Experience Hosts who can help every visitor feel like the star of the show. From the moment guests walk through the door, you’ll be there to greet them with a smile, guide them through the experience, and ensure their visit is nothing short of extraordinary. Here, every day is an opportunity to spark joy, share moments of wonder, and keep the magic alive for all ages.
As a part‑time Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences across our attraction, working in a variety of positions such as Admissions, Ride Operations, Retail, Birthday Party and Special Events. You will deliver the highest possible standards of guest service, presentation and product knowledge, and ensure guests receive optimal fun in a safe, magical, and enjoyable environment.
Responsibilities
Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
Ensures extended lines are managed in a safe way while still delivering an excellent guest experience.
Ensures public areas have well‑stocked displays and point of sale, ready for attraction opening and are maintained and kept clean throughout the day.
Follows opening and closing procedures as detailed in the department’s operating plan.
Ensures compliance with Health, Safety & Security within the workplace, including COVID‑19 policies, practices and regulations.
Qualifications & Experience
6 months – 1 year experience working in attractions, entertainment or customer service‑based positions preferred.
Fun, dynamic and friendly personality.
Excellent communication, listening and motivational skills.
Able to work in areas with loud noises and confined spaces.
Self‑motivated, able to work independently or as part of a team.
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.
Benefits
Flexible hours.
30% discount in the retail store.
Merlin Magic Pass – free admission to Merlin attractions worldwide.
Competitive 401(k).
Discounts through the Merlin Marketplace Website – on almost anything you buy online.
FUN working environment and much more!
USD $15.75 /hr.
Seniority level Entry level
Employment type Part‑time
Job function Design, Art/Creative, and Information Technology; Entertainment Providers
Everyone Matters at Merlin.
#J-18808-Ljbffr