Gulf Coast Blood
Donor Concierge – Mobiles
Donor Concierge creates exceptional, personalized experiences for blood donors from the moment they schedule their appointment through post‑donation follow‑up. This role is crucial in increasing donor satisfaction, retention, and referrals while supporting our mission to maintain a safe and adequate blood supply for patients in need. Why Join Us?
Competitive compensation and benefits package. Texas Medical Center location with free parking. Engaging opportunity to save lives. Culture
Embody our core values of Commitment, Integrity, and Respect. Create inspiring experiences that encourage donors to save lives. Work with integrity, make connections, and create desired experiences. Comply with all organizational policies, including safety rules. Responsibilities
Warmly welcome donors upon arrival and guide them through the check‑in process. Provide personalized attention throughout the Donor Experience Cycle and anticipate needs before they arise. Create a comfortable, positive atmosphere to ease anxiety for first‑time and returning donors. Coordinate promotional items and refreshments, ensuring donors have access to hydration before and after donation. Serve as subject‑matter expert in donor experience; highlight initiatives at daily huddles with the collections team. Document and maintain detailed donor intelligence to personalize future visits. Organize special recognition for milestone donors (1st, 5th, 10th, 25th donations, etc.). Coordinate with volunteers to ensure consistent service standards. Answer incoming phone calls, answer donor questions, and route calls to appropriate departments. Assist donors in scheduling their next donation at the conclusion of each visit. Address concerns promptly and professionally; serve as primary point of contact for donor needs. Engage donors in meaningful conversation to distract from discomfort and create connection. Anticipate and resolve donor concerns and complaints. Foster strong relationships and apply de‑escalation techniques to strengthen donor commitment. Travel to and between mobile operations sites (blood drives), adapting to organizational and donor needs. Perform additional duties as assigned. Qualifications
Associate’s degree in healthcare, hospitality, marketing, public relations or related field with minimum 3 years of relevant customer service and promotional marketing experience, OR Bachelor’s degree with minimum 1 year of customer service experience, OR a combination of education and experience. CRM tool usage preferred; experience addressing client concerns promptly using conflict resolution techniques required. Willingness and ability to complete local travel up to 100% of the time using a personal vehicle. Valid Texas Driver’s License and adherence to the Vehicle Safety Program. Computer literacy: Microsoft Office. Strong analytical skills. Strong interpersonal communication skills. Good attention to detail, accuracy. Ability to manage multiple projects and prioritize own work. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, move about, use hand and finger dexterity, handle objects, reach with hands and arms, and communicate verbally. The employee is regularly required to sit or stoop; occasionally required to kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include color vision, close vision, peripheral vision and ability to adjust focus. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to blood and/or blood components, as well as other biohazard material. The employee is occasionally exposed to hot, cold, wet and/or humid conditions, fumes or airborne particles. The noise level in the work environment is usually moderate. About Gulf Coast Blood
Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex—the Texas Medical Center—while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA‑accredited nonprofit, we provide high‑quality human cellular material for both scientific and therapeutic use. EQUAL OPPORTUNITY EMPLOYER STATEMENT
Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.
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Donor Concierge creates exceptional, personalized experiences for blood donors from the moment they schedule their appointment through post‑donation follow‑up. This role is crucial in increasing donor satisfaction, retention, and referrals while supporting our mission to maintain a safe and adequate blood supply for patients in need. Why Join Us?
Competitive compensation and benefits package. Texas Medical Center location with free parking. Engaging opportunity to save lives. Culture
Embody our core values of Commitment, Integrity, and Respect. Create inspiring experiences that encourage donors to save lives. Work with integrity, make connections, and create desired experiences. Comply with all organizational policies, including safety rules. Responsibilities
Warmly welcome donors upon arrival and guide them through the check‑in process. Provide personalized attention throughout the Donor Experience Cycle and anticipate needs before they arise. Create a comfortable, positive atmosphere to ease anxiety for first‑time and returning donors. Coordinate promotional items and refreshments, ensuring donors have access to hydration before and after donation. Serve as subject‑matter expert in donor experience; highlight initiatives at daily huddles with the collections team. Document and maintain detailed donor intelligence to personalize future visits. Organize special recognition for milestone donors (1st, 5th, 10th, 25th donations, etc.). Coordinate with volunteers to ensure consistent service standards. Answer incoming phone calls, answer donor questions, and route calls to appropriate departments. Assist donors in scheduling their next donation at the conclusion of each visit. Address concerns promptly and professionally; serve as primary point of contact for donor needs. Engage donors in meaningful conversation to distract from discomfort and create connection. Anticipate and resolve donor concerns and complaints. Foster strong relationships and apply de‑escalation techniques to strengthen donor commitment. Travel to and between mobile operations sites (blood drives), adapting to organizational and donor needs. Perform additional duties as assigned. Qualifications
Associate’s degree in healthcare, hospitality, marketing, public relations or related field with minimum 3 years of relevant customer service and promotional marketing experience, OR Bachelor’s degree with minimum 1 year of customer service experience, OR a combination of education and experience. CRM tool usage preferred; experience addressing client concerns promptly using conflict resolution techniques required. Willingness and ability to complete local travel up to 100% of the time using a personal vehicle. Valid Texas Driver’s License and adherence to the Vehicle Safety Program. Computer literacy: Microsoft Office. Strong analytical skills. Strong interpersonal communication skills. Good attention to detail, accuracy. Ability to manage multiple projects and prioritize own work. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, move about, use hand and finger dexterity, handle objects, reach with hands and arms, and communicate verbally. The employee is regularly required to sit or stoop; occasionally required to kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include color vision, close vision, peripheral vision and ability to adjust focus. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to blood and/or blood components, as well as other biohazard material. The employee is occasionally exposed to hot, cold, wet and/or humid conditions, fumes or airborne particles. The noise level in the work environment is usually moderate. About Gulf Coast Blood
Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex—the Texas Medical Center—while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA‑accredited nonprofit, we provide high‑quality human cellular material for both scientific and therapeutic use. EQUAL OPPORTUNITY EMPLOYER STATEMENT
Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.
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