Microchip Technology Inc
Representative - Global Sales Support
Microchip Technology Inc, Chandler, Arizona, United States, 85249
Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi‑billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.
People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip's nationally‑recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values‑based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it's won us countless awards for diversity and workplace excellence.
Our company is built by dedicated team players who love to challenge the status quo; our record revenue and over 30 years of quarterly profitability are made possible by a great team dedicated to empowering innovation. People like you.
Visit our careers page to see what exciting opportunities and company perks await!
Job Description
The Microchip Global Sales Support Group has team members located throughout the world. As a Global Sales Support Representative, you will be joining a team of Representatives that will collaborate with Microchip's Sales Teams, Operations, Supply Management, Logistics, Quality, Legal, Finance and our Product Business Units. This Collaborative Team Environment focuses on ensuring our clients and channel partners receive the very best customer service worldwide. The successful candidate will thrive in a fast‑paced environment utilizing creativity, strong communication skills and a 'can‑do' attitude in addressing challenges and looking for solutions. Primary Objectives
The primary objective of this role is to support key accounts in the Aerospace and Defense industry with a focus on client order management and supply chain. This position is detail oriented and requires strong computer skills with the ability to navigate multiple systems. Key Job Responsibilities
Evaluate customer purchase order contract provisions with Quality, Supply Management, Business Units and Legal to ensure compliance with AS9100. Manage client open orders to minimize supply chain shortages. Monitor backlog, proactively expediting orders with planning and operations. Collaborate with our global Inside Sales team to efficiently manage and support key client escalations, including hosting and attending customer calls, providing timely updates, and recovery options. Process RMAs, Quality recalls, and non‑standard requests from clients. Work effectively with cross‑functional teams to establish relationships with key Aerospace and Defense clients. Compile and maintain required records and documents in accordance with company policy or contractual requirements. Perform other duties as necessary. Requirements/Qualifications
Bachelor's degree in a related field is preferred. Minimum of 2 to 5 years of experience in the Aerospace and Defense industry. Experience in supply chain management, particularly with U.S. prime contractors or government agencies, is highly desirable. Superior writing and verbal communication skills. Knowledge/Experience Preferred
Familiarity with technical and manufactured products in accordance with MIL‑PRF 38535, MIL‑STD 883, and other Government quality standards and documentation. Experience with Wide Area Workflow (WAWF) processes. Understanding of relevant policies, procedures, and legal requirements, including International Traffic and Arms regulations (ITAR) and Export Administration Regulations (EAR). Knowledge of FAR/DFARS clauses, subcontract flow‑down requirements, and compliance with Department of Defense (DOD) and other government regulations. This position is not eligible for Microchip immigration sponsorship. Travel Time
0% - 25% Physical Attributes
Hearing, Seeing, Talking, Works Alone, Works Around Others Physical Requirements
Sitting 90% Microchip Technology Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information on applicable equal employment regulations, please refer to Know Your Rights: Workplace Discrimination is Illegal Poster. Recruitment Agencies
Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.
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The Microchip Global Sales Support Group has team members located throughout the world. As a Global Sales Support Representative, you will be joining a team of Representatives that will collaborate with Microchip's Sales Teams, Operations, Supply Management, Logistics, Quality, Legal, Finance and our Product Business Units. This Collaborative Team Environment focuses on ensuring our clients and channel partners receive the very best customer service worldwide. The successful candidate will thrive in a fast‑paced environment utilizing creativity, strong communication skills and a 'can‑do' attitude in addressing challenges and looking for solutions. Primary Objectives
The primary objective of this role is to support key accounts in the Aerospace and Defense industry with a focus on client order management and supply chain. This position is detail oriented and requires strong computer skills with the ability to navigate multiple systems. Key Job Responsibilities
Evaluate customer purchase order contract provisions with Quality, Supply Management, Business Units and Legal to ensure compliance with AS9100. Manage client open orders to minimize supply chain shortages. Monitor backlog, proactively expediting orders with planning and operations. Collaborate with our global Inside Sales team to efficiently manage and support key client escalations, including hosting and attending customer calls, providing timely updates, and recovery options. Process RMAs, Quality recalls, and non‑standard requests from clients. Work effectively with cross‑functional teams to establish relationships with key Aerospace and Defense clients. Compile and maintain required records and documents in accordance with company policy or contractual requirements. Perform other duties as necessary. Requirements/Qualifications
Bachelor's degree in a related field is preferred. Minimum of 2 to 5 years of experience in the Aerospace and Defense industry. Experience in supply chain management, particularly with U.S. prime contractors or government agencies, is highly desirable. Superior writing and verbal communication skills. Knowledge/Experience Preferred
Familiarity with technical and manufactured products in accordance with MIL‑PRF 38535, MIL‑STD 883, and other Government quality standards and documentation. Experience with Wide Area Workflow (WAWF) processes. Understanding of relevant policies, procedures, and legal requirements, including International Traffic and Arms regulations (ITAR) and Export Administration Regulations (EAR). Knowledge of FAR/DFARS clauses, subcontract flow‑down requirements, and compliance with Department of Defense (DOD) and other government regulations. This position is not eligible for Microchip immigration sponsorship. Travel Time
0% - 25% Physical Attributes
Hearing, Seeing, Talking, Works Alone, Works Around Others Physical Requirements
Sitting 90% Microchip Technology Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information on applicable equal employment regulations, please refer to Know Your Rights: Workplace Discrimination is Illegal Poster. Recruitment Agencies
Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.
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