Hilton West Palm Beach
Guest Service Agent (F/T)
Hilton West Palm Beach, West Palm Beach, Florida, United States, 33412
Guest Service Agent (F/T)
– Hilton West Palm Beach
Join our team as a Guest Service Agent in a dynamic hotel environment where outstanding guest service and financial profitability go hand in hand.
Perks
Pay accessibility through DailyPay
Career growth & development opportunities
Go Hilton travel discount program
Competitive wellness benefits
Team Member Resource Groups
Recognition and rewards programs
And so much more
Responsibilities
Greet and register guests, manage check‑in and check‑out procedures, and provide concise information on rooms, rates, and services.
Assist guests with billing, handle money and credit/debit transactions, convert foreign currency, and process gift certificates.
Show thorough knowledge of hotel product offerings, local attractions, and facility services to answer guest inquiries.
Use up‑selling techniques to promote hotel services and maximize room occupancy.
Respond to guest requests and resolve issues in a timely, friendly, and efficient manner.
Handle complaints, research solutions, and negotiate outcomes for guest satisfaction.
Receive, input, retrieve, and relay messages to guests as needed.
Qualifications Values
Hospitality
– Deliver exceptional guest experiences.
Integrity
– Do the right thing all the time.
Leadership
– Lead in our industry and communities.
Teamwork
– Collaborate in everything we do.
Ownership
– Own our actions and decisions.
Now
– Operate with urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
About Hilton Hilton is the leading global hospitality company with a legacy of exceptional service, spanning from luxurious full‑service hotels to mid‑priced and extended‑stay properties. Our vision to "fill the earth with the light and warmth of hospitality" shapes every guest encounter.
Work Location Hilton West Palm Beach
Schedule Full‑time
Brand Hilton Hotels & Resorts
Job Category Guest Services, Operations, and Front Office
Seniority Level Entry level
Employment Type Full‑time
Job Function Operations
Industry Hospitality
Refer a friend to increase your chances of interviewing at Hilton West Palm Beach.
#J-18808-Ljbffr
– Hilton West Palm Beach
Join our team as a Guest Service Agent in a dynamic hotel environment where outstanding guest service and financial profitability go hand in hand.
Perks
Pay accessibility through DailyPay
Career growth & development opportunities
Go Hilton travel discount program
Competitive wellness benefits
Team Member Resource Groups
Recognition and rewards programs
And so much more
Responsibilities
Greet and register guests, manage check‑in and check‑out procedures, and provide concise information on rooms, rates, and services.
Assist guests with billing, handle money and credit/debit transactions, convert foreign currency, and process gift certificates.
Show thorough knowledge of hotel product offerings, local attractions, and facility services to answer guest inquiries.
Use up‑selling techniques to promote hotel services and maximize room occupancy.
Respond to guest requests and resolve issues in a timely, friendly, and efficient manner.
Handle complaints, research solutions, and negotiate outcomes for guest satisfaction.
Receive, input, retrieve, and relay messages to guests as needed.
Qualifications Values
Hospitality
– Deliver exceptional guest experiences.
Integrity
– Do the right thing all the time.
Leadership
– Lead in our industry and communities.
Teamwork
– Collaborate in everything we do.
Ownership
– Own our actions and decisions.
Now
– Operate with urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
About Hilton Hilton is the leading global hospitality company with a legacy of exceptional service, spanning from luxurious full‑service hotels to mid‑priced and extended‑stay properties. Our vision to "fill the earth with the light and warmth of hospitality" shapes every guest encounter.
Work Location Hilton West Palm Beach
Schedule Full‑time
Brand Hilton Hotels & Resorts
Job Category Guest Services, Operations, and Front Office
Seniority Level Entry level
Employment Type Full‑time
Job Function Operations
Industry Hospitality
Refer a friend to increase your chances of interviewing at Hilton West Palm Beach.
#J-18808-Ljbffr