Chick-fil-A
CFA Hwy 21 - Training Assistant at Chick-fil-A Covington, LA
Chick-fil-A, Covington, Louisiana, United States, 70435
CFA Hwy 21 - Training Assistant job at Chick-fil-A. Covington, LA.
Immediate Training Assistant Role Must be available 5:30am-11pm Monday through Saturday
Closed Sundays
The Training Assistant Role has 2 major functions
To act as Shift Lead in necessary areas of the restaurant - FOH or HOH
Ensure Training Systems are being followed to give the best training experience for team members
Assistants are remarkable at shift leadership and lead the team to ensure excellence in their areas in:
Equipping and empowering Team Members to execute the Winning Hearts Every Day Restaurant Strategy for our Customers
Demonstrating and reinforcing care for each other and the Restaurant by upholding our Chick-fil-A Covington Highway 21 Values and growing in Leadership Competency
Assisting a specific Restaurant area, holding self and Team accountable to Key Results Area (KRAs) for specific role ownership
Shift Lead Responsibilities
Winning Hearts Every Day Restaurant Customer Care Strategy
Operational Excellence
2nd Mile Service
Attentive and Friendly Shift Members
Leading and caring for oneself, others, and the Restaurant
Creating a positive Restaurant environment and working quickly to resolve problems in the Restaurant
Ensuring Operational Excellence
Coaches and upholds to Chick-fil-A standards and recipes
Coaches and upholds to food safety standards and organizational safety standards of each Team Member’s area and position
Assesses issues in quality and customer experience and identifies and corrects opportunities
Establishes and reinforces a standard of excellence in order accuracy and a sense of urgency for each Team Member’s area and position
Holds self and others accountable for thinking Customer First
Assesses area teamwork and efficiencies and identifies and corrects opportunities
Coaches to overall cleanliness of the Restaurant inside and outside
Helps Team Members understand how keeping the Restaurant clean, safe, and refreshing affects the customer
Chick-fil-A Covington Highway 21 Values
Teamwork.
Optimism
Kindness
Stewardship
Growth
Training Responsibilities
Be the expert on restaurant training plans for all areas of the restaurant.
Provide guidance and support to team members navigating the training process.
Lead introduction training courses for new team members and adjust training based on business needs
Holds operational leaders accountable for training plans executed each week and maintains a system for accountability.
Monitor team members' progress in training programs and address any challenges.
Ensure training checklists align with organizational standards and facilitate comprehensive learning.
Collaborate with Certified Trainers to enhance the effectiveness of training programs.
Own Certified trainer team and ensure Certified Trainer Team in executing training sessions
Reports to: People Director
Benefits
Paid time off
Health insurance
Dental insurance
401k matching
Employee discount
Paid training
Location: Chick-fil-A Covington Hwy 21, 29860 Hwy 21, Covington LA 70433
If you are a highly skilled and motivated individual looking for a dynamic role in the food & beverage industry, apply now to be part of our loving and enthusiastic team at Chick-fil-A!
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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Immediate Training Assistant Role Must be available 5:30am-11pm Monday through Saturday
Closed Sundays
The Training Assistant Role has 2 major functions
To act as Shift Lead in necessary areas of the restaurant - FOH or HOH
Ensure Training Systems are being followed to give the best training experience for team members
Assistants are remarkable at shift leadership and lead the team to ensure excellence in their areas in:
Equipping and empowering Team Members to execute the Winning Hearts Every Day Restaurant Strategy for our Customers
Demonstrating and reinforcing care for each other and the Restaurant by upholding our Chick-fil-A Covington Highway 21 Values and growing in Leadership Competency
Assisting a specific Restaurant area, holding self and Team accountable to Key Results Area (KRAs) for specific role ownership
Shift Lead Responsibilities
Winning Hearts Every Day Restaurant Customer Care Strategy
Operational Excellence
2nd Mile Service
Attentive and Friendly Shift Members
Leading and caring for oneself, others, and the Restaurant
Creating a positive Restaurant environment and working quickly to resolve problems in the Restaurant
Ensuring Operational Excellence
Coaches and upholds to Chick-fil-A standards and recipes
Coaches and upholds to food safety standards and organizational safety standards of each Team Member’s area and position
Assesses issues in quality and customer experience and identifies and corrects opportunities
Establishes and reinforces a standard of excellence in order accuracy and a sense of urgency for each Team Member’s area and position
Holds self and others accountable for thinking Customer First
Assesses area teamwork and efficiencies and identifies and corrects opportunities
Coaches to overall cleanliness of the Restaurant inside and outside
Helps Team Members understand how keeping the Restaurant clean, safe, and refreshing affects the customer
Chick-fil-A Covington Highway 21 Values
Teamwork.
Optimism
Kindness
Stewardship
Growth
Training Responsibilities
Be the expert on restaurant training plans for all areas of the restaurant.
Provide guidance and support to team members navigating the training process.
Lead introduction training courses for new team members and adjust training based on business needs
Holds operational leaders accountable for training plans executed each week and maintains a system for accountability.
Monitor team members' progress in training programs and address any challenges.
Ensure training checklists align with organizational standards and facilitate comprehensive learning.
Collaborate with Certified Trainers to enhance the effectiveness of training programs.
Own Certified trainer team and ensure Certified Trainer Team in executing training sessions
Reports to: People Director
Benefits
Paid time off
Health insurance
Dental insurance
401k matching
Employee discount
Paid training
Location: Chick-fil-A Covington Hwy 21, 29860 Hwy 21, Covington LA 70433
If you are a highly skilled and motivated individual looking for a dynamic role in the food & beverage industry, apply now to be part of our loving and enthusiastic team at Chick-fil-A!
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
#J-18808-Ljbffr