ISS Facility Services - North America
Passenger Service Agent
ISS Facility Services - North America, Houston, Texas, United States, 77246
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Passenger Service Agent
role at
ISS Facility Services - North America .
The compensation package includes benefits, paid time off, and a starting hourly salary of $15 per hour.
Work Hours Monday - Friday and weekends, 11:30 am – 4:30 pm.
Key Purpose The Passenger Service Agent delivers extraordinary customer service to clients and their customers. They check in passengers, assist at the departure gate, and aid arriving passengers while maintaining a positive, friendly and helpful attitude.
Success Criteria
Follow all company procedures, policies, and rules.
Take direction and respond to management.
Communicate with staff, managers, and customers professionally.
Present a professional appearance and conduct.
Understand customer service and satisfaction.
Key Areas of Collaboration and Influence
A solid commitment to the guest experience.
Always remember safety first.
Build respectful relationships with all teammates and guests.
Willingness to take directions from the Facility Manager.
Coordinate activities with other internal departments.
Participate in team meetings.
Ideal Candidate Experience
Passion for customer service.
A positive attitude.
Accountability and dependability.
Ability to communicate effectively with teammates.
Key Accountabilities
Comply with safety rules, policies, and procedures set by ISS, airlines, airport authorities, and U.S. Customs.
Greet, assist, and process passengers according to airline protocols and regulations.
Work in all areas: lobby, check‑in, bag drop, gate, boarding, arrivals, lost and found, ticketing.
Uphold uniform guidelines and maintain a professional appearance.
Complete document verification using TIMATIC.
Set up and break down the ticket counter and assist with ticket changes/issues.
Efficiently board passengers, close aircraft doors, and pull jet bridges before departure.
Assist passengers with locating lost items or baggage.
Physical Demands & Work Environment
Must understand physical limitations necessary for job functions.
Standing and walking required for the shift duration.
Must bend, twist, and carry up to 50 pounds.
Hearing protection required while on the ramp.
Agents often exposed to all outside weather conditions.
The above statements describe the general nature and level of work performed by people assigned to this classification. They are not exhaustive and management may change duties at any time.
HSEQ Compliance
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant workplace. Employees must actively participate in HSEQ training and report hazards or compliance concerns.
As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in the broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the markets where we operate.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Facilities Services
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Passenger Service Agent
role at
ISS Facility Services - North America .
The compensation package includes benefits, paid time off, and a starting hourly salary of $15 per hour.
Work Hours Monday - Friday and weekends, 11:30 am – 4:30 pm.
Key Purpose The Passenger Service Agent delivers extraordinary customer service to clients and their customers. They check in passengers, assist at the departure gate, and aid arriving passengers while maintaining a positive, friendly and helpful attitude.
Success Criteria
Follow all company procedures, policies, and rules.
Take direction and respond to management.
Communicate with staff, managers, and customers professionally.
Present a professional appearance and conduct.
Understand customer service and satisfaction.
Key Areas of Collaboration and Influence
A solid commitment to the guest experience.
Always remember safety first.
Build respectful relationships with all teammates and guests.
Willingness to take directions from the Facility Manager.
Coordinate activities with other internal departments.
Participate in team meetings.
Ideal Candidate Experience
Passion for customer service.
A positive attitude.
Accountability and dependability.
Ability to communicate effectively with teammates.
Key Accountabilities
Comply with safety rules, policies, and procedures set by ISS, airlines, airport authorities, and U.S. Customs.
Greet, assist, and process passengers according to airline protocols and regulations.
Work in all areas: lobby, check‑in, bag drop, gate, boarding, arrivals, lost and found, ticketing.
Uphold uniform guidelines and maintain a professional appearance.
Complete document verification using TIMATIC.
Set up and break down the ticket counter and assist with ticket changes/issues.
Efficiently board passengers, close aircraft doors, and pull jet bridges before departure.
Assist passengers with locating lost items or baggage.
Physical Demands & Work Environment
Must understand physical limitations necessary for job functions.
Standing and walking required for the shift duration.
Must bend, twist, and carry up to 50 pounds.
Hearing protection required while on the ramp.
Agents often exposed to all outside weather conditions.
The above statements describe the general nature and level of work performed by people assigned to this classification. They are not exhaustive and management may change duties at any time.
HSEQ Compliance
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant workplace. Employees must actively participate in HSEQ training and report hazards or compliance concerns.
As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in the broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the markets where we operate.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Facilities Services
#J-18808-Ljbffr