JFK Johnson Rehabilitation Institute
WELLNESS CENTER AMBASSADOR - HEALTH AND WELLNESS CENTER
JFK Johnson Rehabilitation Institute, Woodbridge, New Jersey, United States
WELLNESS CENTER AMBASSADOR - HEALTH & WELLNESS CENTER
2 days ago Be among the first 25 applicants
Wellness Center Ambassador – Health & Wellness Center
HMH PHYSICIAN SERVICES, INC. Iselin, New Jersey
Requisition # 2025-172630
Shift: Day
Status: Full Time with Benefits
Overview
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better – advancing our mission to transform healthcare and serve as a leader of positive change.
Responsibilities
Welcomes all guests to the Health and Wellness Center by proactively greeting them using proper verbal and non‑verbal communication and facilitates the patient's visit through various points of their journey.
Remains visible and positions themselves at the point of entry with a personal appearance that conveys confidence and professionalism while adhering to attire standards.
Greets patients and visitors in a prompt, courteous and helpful manner. Maintains a smile, makes direct eye‑contact and makes the patient and visitor feel welcomed.
When required, obtains and verifies demographic information.
Directs patients to accurate locations or investigates the guest’s needs to help facilitate registration, check‑in or scheduling.
Escorts or arranges for escort for patients requiring a wheelchair to their location as necessary.
Where applicable, makes confirmation calls for patients, completes check‑in upon arrival, and announces the patient's arrival to registration or appropriate department or next step.
Answers telephone and facilitates calls in accordance with organizational and departmental standards.
Enforces Access Control function by advising guests of visiting and access policies, alerting security to violations that cannot be resolved using de‑escalation or service‑recovery techniques, assisting security as necessary with visitor situations in the lobby areas, including evacuation if required. Completes event reports as needed.
Explains parking options if needed and addresses concerns.
Handles routine inquiries/issues and directs patient complaints to appropriate individuals.
Routinely conducts environmental observations (e.g., cleanliness, noise) and follows up to address issues in coverage areas such as lobby, public restrooms, wheelchairs, etc.
Adheres to all HMH, hospital and departmental policies and procedures.
Serves as a resource to visitors waiting in coverage areas.
Ensures high department morale and smooth transition of work by maintaining a good working relationship with colleagues and volunteers, and completing all change‑of‑shift requirements.
May be required to stand for all or part of shift and physically assist patients and visitors.
Other duties and/or projects as assigned.
Establishes a relationship with the patient to assure all matters are communicated and handled efficiently between the medical team, the point of service personnel, or supervisors.
Serves as a patient contact for clerical matters regarding patient care. Provides secretarial support as assigned.
Schedules tests or appointments as needed or supports the patient with digital self‑service.
Uses digital solutions as needed to guide the patient or support check‑in, registration or scheduling.
Provides support for receiving, mail, supplies and restocking for all areas of Wellness Center.
Adheres to HMH organizational competencies and standards of behavior.
Qualifications
High School diploma, general equivalency diploma (GED), and/or GED‑equivalent programs.
Minimum of one year of working experience.
Ability to work independently and manage multiple tasks in a fast‑paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem‑solving, and service‑recovery skills.
Computer skills.
Past experience with Matrix reporting environment.
Education, Knowledge, Skills and Abilities Preferred
Associate's and/or Bachelor's degree.
Minimum of one year of experience in front desk/reception or hospitality.
Patient Advocacy Certification.
Bilingual.
Compensation
Minimum rate of $18.36 hourly.
HMH is committed to pay equity and transparency. The posted rate of pay is a reasonable good‑faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package.
Job Duties
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may differ from the posted rate of pay based on a number of non‑discriminatory factors, including but not limited to:
Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
Experience: Years of relevant work experience.
Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
Skills: Demonstrated proficiency in relevant skills and competencies.
Geographic Location: Cost of living and market rates for the specific location.
Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance‑based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full‑time and part‑time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or to make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
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Wellness Center Ambassador – Health & Wellness Center
HMH PHYSICIAN SERVICES, INC. Iselin, New Jersey
Requisition # 2025-172630
Shift: Day
Status: Full Time with Benefits
Overview
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better – advancing our mission to transform healthcare and serve as a leader of positive change.
Responsibilities
Welcomes all guests to the Health and Wellness Center by proactively greeting them using proper verbal and non‑verbal communication and facilitates the patient's visit through various points of their journey.
Remains visible and positions themselves at the point of entry with a personal appearance that conveys confidence and professionalism while adhering to attire standards.
Greets patients and visitors in a prompt, courteous and helpful manner. Maintains a smile, makes direct eye‑contact and makes the patient and visitor feel welcomed.
When required, obtains and verifies demographic information.
Directs patients to accurate locations or investigates the guest’s needs to help facilitate registration, check‑in or scheduling.
Escorts or arranges for escort for patients requiring a wheelchair to their location as necessary.
Where applicable, makes confirmation calls for patients, completes check‑in upon arrival, and announces the patient's arrival to registration or appropriate department or next step.
Answers telephone and facilitates calls in accordance with organizational and departmental standards.
Enforces Access Control function by advising guests of visiting and access policies, alerting security to violations that cannot be resolved using de‑escalation or service‑recovery techniques, assisting security as necessary with visitor situations in the lobby areas, including evacuation if required. Completes event reports as needed.
Explains parking options if needed and addresses concerns.
Handles routine inquiries/issues and directs patient complaints to appropriate individuals.
Routinely conducts environmental observations (e.g., cleanliness, noise) and follows up to address issues in coverage areas such as lobby, public restrooms, wheelchairs, etc.
Adheres to all HMH, hospital and departmental policies and procedures.
Serves as a resource to visitors waiting in coverage areas.
Ensures high department morale and smooth transition of work by maintaining a good working relationship with colleagues and volunteers, and completing all change‑of‑shift requirements.
May be required to stand for all or part of shift and physically assist patients and visitors.
Other duties and/or projects as assigned.
Establishes a relationship with the patient to assure all matters are communicated and handled efficiently between the medical team, the point of service personnel, or supervisors.
Serves as a patient contact for clerical matters regarding patient care. Provides secretarial support as assigned.
Schedules tests or appointments as needed or supports the patient with digital self‑service.
Uses digital solutions as needed to guide the patient or support check‑in, registration or scheduling.
Provides support for receiving, mail, supplies and restocking for all areas of Wellness Center.
Adheres to HMH organizational competencies and standards of behavior.
Qualifications
High School diploma, general equivalency diploma (GED), and/or GED‑equivalent programs.
Minimum of one year of working experience.
Ability to work independently and manage multiple tasks in a fast‑paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem‑solving, and service‑recovery skills.
Computer skills.
Past experience with Matrix reporting environment.
Education, Knowledge, Skills and Abilities Preferred
Associate's and/or Bachelor's degree.
Minimum of one year of experience in front desk/reception or hospitality.
Patient Advocacy Certification.
Bilingual.
Compensation
Minimum rate of $18.36 hourly.
HMH is committed to pay equity and transparency. The posted rate of pay is a reasonable good‑faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package.
Job Duties
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may differ from the posted rate of pay based on a number of non‑discriminatory factors, including but not limited to:
Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
Experience: Years of relevant work experience.
Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
Skills: Demonstrated proficiency in relevant skills and competencies.
Geographic Location: Cost of living and market rates for the specific location.
Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance‑based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full‑time and part‑time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or to make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
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