Sonesta International Hotels
Job Description Summary
Provide fast and courteous service of food and beverages to guests and ensure the quality of food and beverage presentation per established standards.
Principal Duties and Responsibilities
Key Job Functions
Greet all guests and take beverage and food orders promptly and professionally.
Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.
Clear and clean tables promptly and efficiently. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
Perform side‑work and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout the shift.
Wash dishes, as needed.
May receive guest payments and process transactions as outlined in the cash and charge procedures, as needed.
May assist with other duties as assigned.
Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs to exceed their expectations.
You will consistently deliver our GUEST model:
Greet or welcome everyone warmly with a smile.
Use eye and ear contact and the guest’s name.
Establish/anticipate needs.
Solve and own all requests/complaints.
Thank everyone.
Build a solid relationship with your Colleagues
Treat colleagues with respect and dignity.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
1-2 years of restaurant serving experience or comparable experience.
Track record of delivering exceptional guest or client experience.
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills.
Appropriate professional appearance and demeanor.
May be required to work nights, weekends, and/or holidays.
Pay Range Pay Range $6.88- $7.15/hr. plus tips. Base pay offered may vary depending on various factors, including but not limited to job‑related knowledge, skills, and job‑specific experience/overall experience.
Benefits
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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Principal Duties and Responsibilities
Key Job Functions
Greet all guests and take beverage and food orders promptly and professionally.
Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.
Clear and clean tables promptly and efficiently. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
Perform side‑work and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout the shift.
Wash dishes, as needed.
May receive guest payments and process transactions as outlined in the cash and charge procedures, as needed.
May assist with other duties as assigned.
Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs to exceed their expectations.
You will consistently deliver our GUEST model:
Greet or welcome everyone warmly with a smile.
Use eye and ear contact and the guest’s name.
Establish/anticipate needs.
Solve and own all requests/complaints.
Thank everyone.
Build a solid relationship with your Colleagues
Treat colleagues with respect and dignity.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
1-2 years of restaurant serving experience or comparable experience.
Track record of delivering exceptional guest or client experience.
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills.
Appropriate professional appearance and demeanor.
May be required to work nights, weekends, and/or holidays.
Pay Range Pay Range $6.88- $7.15/hr. plus tips. Base pay offered may vary depending on various factors, including but not limited to job‑related knowledge, skills, and job‑specific experience/overall experience.
Benefits
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
#J-18808-Ljbffr