MCR Hotels
Housekeeper – Houston Courtyard Park Row (MCR Hotels)
Job Summary : The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel, maintaining high standards of cleanliness, guest satisfaction, and teamwork.
Responsibilities
Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible to ensure a warm welcome.
Work collaboratively with team members to achieve high guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all hotel facilities and amenities.
Actively participate in hotel events and support groups as needed.
Understand and use relevant technology for housekeeping tasks.
Answer all incoming calls with friendly service using the approved greeting.
Keep all workspaces clean and well‑organized.
Pitch in to clean guest rooms and public spaces when required.
Complete all operational checklists accurately and on time.
Prepare shift handover reports that are accurate and timely.
Wear a clean, approved uniform and maintain a professional appearance.
Communicate clearly, honestly, and professionally with teammates.
Demonstrate a can‑do attitude and willingness to go beyond the normal role.
Collaborate at all levels to create a welcoming environment for guests.
Housekeeper‑Specific Duties
Pre‑cleaning and stocking: complete pre‑cleaning duties, stock room supplies and tools on an assigned work cart, attend morning stand‑up meetings, fold and/or assist with dirty linen in the housekeeping laundry room.
Clean and stock rooms: thoroughly clean and restock the required number of guest rooms as assigned per shift.
Additional cleaning projects: perform tasks assigned by direct supervisor in storage rooms, public spaces, guest laundry, room deep cleaning, as needed; keep front and back of house areas organized and clean.
Qualifications & Requirements
Preferred: Experience in hospitality, service, or consumer‑facing franchise or related field.
Positive, can‑do attitude and willingness to learn.
Ability to follow guidelines, understand and follow established procedures.
Work well in high‑pressure situations.
Effective listener with conflict resolution skills.
Clear communication skills.
Guest service orientation.
Age requirement: 18 years or older.
Willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel demands.
Clock‑in/clock‑out on time for every shift; never work off the clock.
Clock in/out for breaks at the designated time.
Provide sufficient notice for call‑outs according to supervisor instructions.
Physical Working Demands & Working Environment
Stooping: bend at waist and use lower extremities and back muscles.
Climbing: ascend/descend ladders, stairs, scaffolding, etc.
Balancing: maintain equilibrium on narrow or slippery surfaces.
Kneeling: bend knees to rest on one or both knees.
Crawling: move on hands and knees or hands and feet.
Standing: remain upright on feet for sustained periods.
Walking: move by foot for long distances or between work sites.
Repetitive motions: substantial wrist, hand, or finger movements.
Lifting: carry housekeeping items such as linens, trash, or vacuums.
Accommodations Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Company Overview
MCR is the 3rd‑largest hotel owner‑operator in the United States.
Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR owns 148 premium‑branded hotels with more than 22,000 guestrooms across 37 states and 106 cities.
Operates hotels under 9 Marriott brands, 8 Hilton brands, and several independent hotels.
Recipient of the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer.
Benefits & Compensation
Hotel discounts.
Weekly pay.
Paid time off.
Retirement options.
Referral bonuses.
Career advancement & upward mobility.
Health, dental, vision insurance available after 30 days for full‑time team members.
Job Details
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Management and Manufacturing.
Industry: Hospitality.
Referrals increase your chances of interviewing at MCR Hotels by 2x.
#J-18808-Ljbffr
Responsibilities
Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible to ensure a warm welcome.
Work collaboratively with team members to achieve high guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all hotel facilities and amenities.
Actively participate in hotel events and support groups as needed.
Understand and use relevant technology for housekeeping tasks.
Answer all incoming calls with friendly service using the approved greeting.
Keep all workspaces clean and well‑organized.
Pitch in to clean guest rooms and public spaces when required.
Complete all operational checklists accurately and on time.
Prepare shift handover reports that are accurate and timely.
Wear a clean, approved uniform and maintain a professional appearance.
Communicate clearly, honestly, and professionally with teammates.
Demonstrate a can‑do attitude and willingness to go beyond the normal role.
Collaborate at all levels to create a welcoming environment for guests.
Housekeeper‑Specific Duties
Pre‑cleaning and stocking: complete pre‑cleaning duties, stock room supplies and tools on an assigned work cart, attend morning stand‑up meetings, fold and/or assist with dirty linen in the housekeeping laundry room.
Clean and stock rooms: thoroughly clean and restock the required number of guest rooms as assigned per shift.
Additional cleaning projects: perform tasks assigned by direct supervisor in storage rooms, public spaces, guest laundry, room deep cleaning, as needed; keep front and back of house areas organized and clean.
Qualifications & Requirements
Preferred: Experience in hospitality, service, or consumer‑facing franchise or related field.
Positive, can‑do attitude and willingness to learn.
Ability to follow guidelines, understand and follow established procedures.
Work well in high‑pressure situations.
Effective listener with conflict resolution skills.
Clear communication skills.
Guest service orientation.
Age requirement: 18 years or older.
Willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel demands.
Clock‑in/clock‑out on time for every shift; never work off the clock.
Clock in/out for breaks at the designated time.
Provide sufficient notice for call‑outs according to supervisor instructions.
Physical Working Demands & Working Environment
Stooping: bend at waist and use lower extremities and back muscles.
Climbing: ascend/descend ladders, stairs, scaffolding, etc.
Balancing: maintain equilibrium on narrow or slippery surfaces.
Kneeling: bend knees to rest on one or both knees.
Crawling: move on hands and knees or hands and feet.
Standing: remain upright on feet for sustained periods.
Walking: move by foot for long distances or between work sites.
Repetitive motions: substantial wrist, hand, or finger movements.
Lifting: carry housekeeping items such as linens, trash, or vacuums.
Accommodations Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Company Overview
MCR is the 3rd‑largest hotel owner‑operator in the United States.
Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR owns 148 premium‑branded hotels with more than 22,000 guestrooms across 37 states and 106 cities.
Operates hotels under 9 Marriott brands, 8 Hilton brands, and several independent hotels.
Recipient of the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer.
Benefits & Compensation
Hotel discounts.
Weekly pay.
Paid time off.
Retirement options.
Referral bonuses.
Career advancement & upward mobility.
Health, dental, vision insurance available after 30 days for full‑time team members.
Job Details
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Management and Manufacturing.
Industry: Hospitality.
Referrals increase your chances of interviewing at MCR Hotels by 2x.
#J-18808-Ljbffr