Kidde Global Solutions
Systems and Solutions Trainer
– Remote (VA/Carolinas)
Base Salary:
$120,000.00 - $130,000.00
Job Type:
Full-time
About the Role The Systems & Solutions Trainer leverages technical expertise and sales knowledge to support and drive growth of Kidde Commercial lines and partners. This role designs and delivers training programs, webinars, and resources on various technical topics to enhance customer and team capabilities.
Key Responsibilities
On‑boarding Support: Provide consultation and training for new customers, ensuring effective product use and addressing product and technical inquiries.
Product Demonstrations: Conduct product demonstrations and presentations to showcase features and benefits.
Customer Training: Train customers in the use of Kidde Commercial products and adjacent product lines.
Sales Support: Assist the sales team in developing proposals, quotes, and technical documentation.
Collaboration: Work with product development and product management/marketing to ensure products support customer needs based on VOC meetings.
Problem‑Solving: Troubleshoot and resolve technical issues that arise during the sales process.
Develop Training Programs: Design and develop technical training programs tailored to organizational needs.
Conduct Training Sessions: Deliver training sessions, workshops, and seminars on technical subjects in a classroom setting.
Create Training Materials: Prepare course materials, presentations, and instructional aids.
Assess Training Effectiveness: Evaluate the effectiveness of training programs and make necessary improvements.
Provide Feedback: Offer feedback and guidance to trainees to help them improve technical and sales skills.
Manage Training Resources: Ensure training equipment and resources are available and in good working order.
Industry Knowledge: Keep up to date with the latest technological trends and advancements.
Communication: Maintain detailed communication of customer interactions, technical issues, and resolutions with the Training Leader and Regional Sales Teams.
Basic Qualifications
Bachelor’s Degree.
10+ years of experience with low voltage systems, public address systems, networking, communications, and fire alarm systems in the life safety industry.
Preferred Qualifications
Strong technical knowledge of fire systems and Kidde Commercial product family.
Strong interpersonal, customer relationship, and sales skills.
Excellent verbal and written communication skills; strong presentation abilities.
Strong analytical and problem‑solving skills.
Team collaboration orientation.
Excellent time‑management and CRM proficiency (e.g., Salesforce).
Advanced skills in Word, Excel, PowerPoint, and web‑based applications.
Compensation and Benefits Annual performance bonus based on individual and company performance. Kidde Global Solutions offers a competitive benefits package: medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off, 401(k) with employer match, EAP assistance, and more.
Equal Opportunity Statement Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.
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– Remote (VA/Carolinas)
Base Salary:
$120,000.00 - $130,000.00
Job Type:
Full-time
About the Role The Systems & Solutions Trainer leverages technical expertise and sales knowledge to support and drive growth of Kidde Commercial lines and partners. This role designs and delivers training programs, webinars, and resources on various technical topics to enhance customer and team capabilities.
Key Responsibilities
On‑boarding Support: Provide consultation and training for new customers, ensuring effective product use and addressing product and technical inquiries.
Product Demonstrations: Conduct product demonstrations and presentations to showcase features and benefits.
Customer Training: Train customers in the use of Kidde Commercial products and adjacent product lines.
Sales Support: Assist the sales team in developing proposals, quotes, and technical documentation.
Collaboration: Work with product development and product management/marketing to ensure products support customer needs based on VOC meetings.
Problem‑Solving: Troubleshoot and resolve technical issues that arise during the sales process.
Develop Training Programs: Design and develop technical training programs tailored to organizational needs.
Conduct Training Sessions: Deliver training sessions, workshops, and seminars on technical subjects in a classroom setting.
Create Training Materials: Prepare course materials, presentations, and instructional aids.
Assess Training Effectiveness: Evaluate the effectiveness of training programs and make necessary improvements.
Provide Feedback: Offer feedback and guidance to trainees to help them improve technical and sales skills.
Manage Training Resources: Ensure training equipment and resources are available and in good working order.
Industry Knowledge: Keep up to date with the latest technological trends and advancements.
Communication: Maintain detailed communication of customer interactions, technical issues, and resolutions with the Training Leader and Regional Sales Teams.
Basic Qualifications
Bachelor’s Degree.
10+ years of experience with low voltage systems, public address systems, networking, communications, and fire alarm systems in the life safety industry.
Preferred Qualifications
Strong technical knowledge of fire systems and Kidde Commercial product family.
Strong interpersonal, customer relationship, and sales skills.
Excellent verbal and written communication skills; strong presentation abilities.
Strong analytical and problem‑solving skills.
Team collaboration orientation.
Excellent time‑management and CRM proficiency (e.g., Salesforce).
Advanced skills in Word, Excel, PowerPoint, and web‑based applications.
Compensation and Benefits Annual performance bonus based on individual and company performance. Kidde Global Solutions offers a competitive benefits package: medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off, 401(k) with employer match, EAP assistance, and more.
Equal Opportunity Statement Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.
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