MCR Hotels
Housekeeper
Location: Austin, TX. Salary: $650 – $900 per week (approximately $1,000–$1,400 per month). Employment type: Full‑time.
Executive Summary CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.
Areas of Excellence
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
Guest Relations: greet guests happily upon arrival and throughout their stay with a smile.
Name Use: use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: all team members work together to contribute to great guest satisfaction scores.
Recovery: handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: strong knowledge of all features of the hotel facility and amenities.
Events: awareness and support for all groups and events at the hotel.
Technology: understanding of relevant technology for each role.
Phone Etiquette: answer all incoming calls with friendly service using the approved greeting.
Spotless Cleanliness: all areas, both front and back of the house, should be kept clean and well‑organized.
Sparkling Clean Workspaces: all areas, both front and back of the house, should be kept clean and well‑organized.
Pitching In: clean guest rooms and public spaces as needed, ensuring the hotel is well‑organized and safe.
Hospitality While Cleaning: always greet every guest happily with a smile, by name if possible, while cleaning.
Product Consistency & Quality: checklists to 100% accuracy; all operational checklists completed accurately and on time.
Shift Handover Reports: accurate and on time for effective shift‑to‑shift communication.
Flawless Uniform: all team members must wear a clean, approved uniform, be well‑groomed, wear a nametag and smile at all times.
Communication: clear, honest, and professional communication between team members.
Can Do Attitude: willing to stretch beyond traditional role to meet the needs of the business and guests.
Collaboration: all team members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
Housekeeper Role‑Specific Duties
Pre‑cleaning and stocking: complete all pre‑cleaning duties including stocking room supplies and tools on the assigned work cart, attending morning stand‑up meetings, folding and/or assisting with dirty linen in the housekeeping laundry room.
Clean and stock rooms: thoroughly clean and restock the required number of guest rooms as assigned per shift.
Additional cleaning projects: as assigned by direct supervisor in storage rooms, public spaces, guest laundry, room deep‑cleaning activities, as needed; all front and back of house areas should be well‑organized and clean.
Success Metrics
Happy Guests: Management performance ratings, guest satisfaction scores, intent to return.
Spotless Cleanliness: GM/AGM spot checks, leadership walk‑throughs, guest ratings and reviews.
Product Consistency & Quality: checklist tracking, management performance ratings, guest ratings.
Teamwork: management performance ratings.
Qualifications & Requirements
Experience in hospitality, service, consumer‑facing franchise or related field preferred.
Can‑Do Attitude: positive attitude and willingness to learn.
Ability to Follow Guidelines: understand and follow established guidelines and procedures.
Handle Pace and Pressure: work well in stressful, high‑pressure situations.
Listening, Conflict Resolution: effective at listening to and resolving concerns of co‑workers and guests.
Communication Skills: convey information and ideas clearly.
Hospitality and Guest Service: desire to serve all guests.
Age Requirement: 18 years of age or older.
Schedule and Travel: willing to work a varied schedule including evenings, nights, weekends, and holidays.
Clock‑in/Out: arrive and clock in on time, never work off the clock.
Breaks: clock in/out for breaks at the designated time.
Call Outs: provide sufficient notice when calling out for a scheduled shift.
Physical Working Demands & Working Environment
Stooping, bending at waist; requires lower extremity and back muscle use.
Climbing ladders, stairs, scaffolding, ramps, poles.
Balancing on narrow or slippery surfaces.
Kneeling on one or both knees.
Crawling on hands and knees or hands and feet.
Standing for sustained periods.
Walking long distances or moving between work sites.
Repetitive wrist, hand, finger motions.
Lifting: carrying housekeeping items such as linens, trash, or vacuums.
Note This job description does not state or imply these are the only duties to be performed. Employees must follow any other job‑related instructions and perform any other job‑related duties requested by authorized persons. Employees must be able to perform the essential functions of the position satisfactorily; reasonable accommodations will be made for employees with disabilities, absent undue hardship. The employer retains the right to change or assign other duties to this position.
Company Overview MCR is the third‑largest hotel owner‑operator in the United States, with offices in New York City, Dallas, Chicago, and Richmond, Virginia. The company manages 148 premium‑branded hotels with more than 22,000 guestrooms in 37 states and 106 cities, and operates hotels under nine Marriott brands, eight Hilton brands, and several independent hotels.
Benefits
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance – available after 30 days of employment for full‑time team members
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Executive Summary CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.
Areas of Excellence
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
Guest Relations: greet guests happily upon arrival and throughout their stay with a smile.
Name Use: use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: all team members work together to contribute to great guest satisfaction scores.
Recovery: handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: strong knowledge of all features of the hotel facility and amenities.
Events: awareness and support for all groups and events at the hotel.
Technology: understanding of relevant technology for each role.
Phone Etiquette: answer all incoming calls with friendly service using the approved greeting.
Spotless Cleanliness: all areas, both front and back of the house, should be kept clean and well‑organized.
Sparkling Clean Workspaces: all areas, both front and back of the house, should be kept clean and well‑organized.
Pitching In: clean guest rooms and public spaces as needed, ensuring the hotel is well‑organized and safe.
Hospitality While Cleaning: always greet every guest happily with a smile, by name if possible, while cleaning.
Product Consistency & Quality: checklists to 100% accuracy; all operational checklists completed accurately and on time.
Shift Handover Reports: accurate and on time for effective shift‑to‑shift communication.
Flawless Uniform: all team members must wear a clean, approved uniform, be well‑groomed, wear a nametag and smile at all times.
Communication: clear, honest, and professional communication between team members.
Can Do Attitude: willing to stretch beyond traditional role to meet the needs of the business and guests.
Collaboration: all team members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
Housekeeper Role‑Specific Duties
Pre‑cleaning and stocking: complete all pre‑cleaning duties including stocking room supplies and tools on the assigned work cart, attending morning stand‑up meetings, folding and/or assisting with dirty linen in the housekeeping laundry room.
Clean and stock rooms: thoroughly clean and restock the required number of guest rooms as assigned per shift.
Additional cleaning projects: as assigned by direct supervisor in storage rooms, public spaces, guest laundry, room deep‑cleaning activities, as needed; all front and back of house areas should be well‑organized and clean.
Success Metrics
Happy Guests: Management performance ratings, guest satisfaction scores, intent to return.
Spotless Cleanliness: GM/AGM spot checks, leadership walk‑throughs, guest ratings and reviews.
Product Consistency & Quality: checklist tracking, management performance ratings, guest ratings.
Teamwork: management performance ratings.
Qualifications & Requirements
Experience in hospitality, service, consumer‑facing franchise or related field preferred.
Can‑Do Attitude: positive attitude and willingness to learn.
Ability to Follow Guidelines: understand and follow established guidelines and procedures.
Handle Pace and Pressure: work well in stressful, high‑pressure situations.
Listening, Conflict Resolution: effective at listening to and resolving concerns of co‑workers and guests.
Communication Skills: convey information and ideas clearly.
Hospitality and Guest Service: desire to serve all guests.
Age Requirement: 18 years of age or older.
Schedule and Travel: willing to work a varied schedule including evenings, nights, weekends, and holidays.
Clock‑in/Out: arrive and clock in on time, never work off the clock.
Breaks: clock in/out for breaks at the designated time.
Call Outs: provide sufficient notice when calling out for a scheduled shift.
Physical Working Demands & Working Environment
Stooping, bending at waist; requires lower extremity and back muscle use.
Climbing ladders, stairs, scaffolding, ramps, poles.
Balancing on narrow or slippery surfaces.
Kneeling on one or both knees.
Crawling on hands and knees or hands and feet.
Standing for sustained periods.
Walking long distances or moving between work sites.
Repetitive wrist, hand, finger motions.
Lifting: carrying housekeeping items such as linens, trash, or vacuums.
Note This job description does not state or imply these are the only duties to be performed. Employees must follow any other job‑related instructions and perform any other job‑related duties requested by authorized persons. Employees must be able to perform the essential functions of the position satisfactorily; reasonable accommodations will be made for employees with disabilities, absent undue hardship. The employer retains the right to change or assign other duties to this position.
Company Overview MCR is the third‑largest hotel owner‑operator in the United States, with offices in New York City, Dallas, Chicago, and Richmond, Virginia. The company manages 148 premium‑branded hotels with more than 22,000 guestrooms in 37 states and 106 cities, and operates hotels under nine Marriott brands, eight Hilton brands, and several independent hotels.
Benefits
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance – available after 30 days of employment for full‑time team members
#J-18808-Ljbffr