Belterra Park Cincinnati
Boyd Gaming Corporation has been a leading casino entertainment company operating in multiple U.S. jurisdictions. With a commitment to innovation, we continually evolve to maintain our leadership position and deliver value to shareholders, employees, and communities.
Job Description POSITION PURPOSE:
Under general supervision, the Stadium Host/Cashier greets and seats restaurant guests and controls flow.
Essential Functions
Deliver internal and external guest service in the Boyd Gaming Way: exhibit a friendly and approachable demeanor; be polite and courteous when speaking with guests and team members; look for and act upon opportunities to assist guests and team members; be sincere and genuine during all interactions; be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Learn and familiarize yourself with all Boyd Gaming room outlets, Host/Cashier functions, and answer general questions regarding the property.
Maintain a well‑groomed, neat and clean appearance in accordance with the Ladies & Gents of Belterra Park contract.
Promote Boyd Gaming through appearances in television, radio, and print advertisements and perform public relations activities.
Perform individual or group entertainment routines similar to a Las Vegas presentation at designated or off‑property locations.
Anticipate guests’ needs and respond appropriately with a sense of urgency.
Provide superior guest service by positively affecting interactions with guests and team members.
Keep entry area clean and organized.
Work in cooperation with other service personnel to provide high‑quality service.
Greet and seat guests at tables according to preference and table availability.
Inform guests of restaurant specials, feature items and personal favorites.
Coordinate with food servers, bus persons and other restaurant personnel in providing guest service.
Assist food servers and food runners with table maintenance and cleaning when necessary.
Keep reservation system and host area stocked with necessary equipment, forms and supplies.
Ensure dining and serving areas are set up and maintained according to standard.
Accurately account for and collect payment for all drink orders through POS system promptly.
Participate in wearing special event uniforms provided for holidays and other special occasions deemed by management.
Carry out and follow through with preparation and other requirements of all event requests, on and off property.
Maintain complete knowledge of table/seat/station numbers, hours of operation, proper table set‑up and dress code of the restaurant.
Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying training from the responsible alcohol certification course.
Abide by all State, State Gaming, Federal and Corporate liquor regulations, including serving alcoholic beverages to minors and intoxicated guests.
Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature and cleanliness of work environment.
Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
Consistent attendance at company/restaurant training programs as scheduled.
Carry out duties with attention to detail, sanitation and safety.
Complete opening, closing and other side duties as assigned by supervisors.
Collect and accurately report tips at the end of the assigned shift.
Pass all tests given, including training, to retain the knowledge needed to be an effective server.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
Perform all job functions assigned by management in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Job Qualifications
Must be 18 years or older.
Demonstrated ability to effectively communicate with guests.
Demonstrated proper telephone etiquette.
Demonstrated ability to operate electronic reservation system and flow charts.
These skills are typically acquired through at least one year of experience directly related to the accountabilities specified or an equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.
Boyd Gaming is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Seniority level
Entry level
Employment type
Part‑time
Job function
General Business
Software Development and IT Services and IT Consulting
#J-18808-Ljbffr
Job Description POSITION PURPOSE:
Under general supervision, the Stadium Host/Cashier greets and seats restaurant guests and controls flow.
Essential Functions
Deliver internal and external guest service in the Boyd Gaming Way: exhibit a friendly and approachable demeanor; be polite and courteous when speaking with guests and team members; look for and act upon opportunities to assist guests and team members; be sincere and genuine during all interactions; be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Learn and familiarize yourself with all Boyd Gaming room outlets, Host/Cashier functions, and answer general questions regarding the property.
Maintain a well‑groomed, neat and clean appearance in accordance with the Ladies & Gents of Belterra Park contract.
Promote Boyd Gaming through appearances in television, radio, and print advertisements and perform public relations activities.
Perform individual or group entertainment routines similar to a Las Vegas presentation at designated or off‑property locations.
Anticipate guests’ needs and respond appropriately with a sense of urgency.
Provide superior guest service by positively affecting interactions with guests and team members.
Keep entry area clean and organized.
Work in cooperation with other service personnel to provide high‑quality service.
Greet and seat guests at tables according to preference and table availability.
Inform guests of restaurant specials, feature items and personal favorites.
Coordinate with food servers, bus persons and other restaurant personnel in providing guest service.
Assist food servers and food runners with table maintenance and cleaning when necessary.
Keep reservation system and host area stocked with necessary equipment, forms and supplies.
Ensure dining and serving areas are set up and maintained according to standard.
Accurately account for and collect payment for all drink orders through POS system promptly.
Participate in wearing special event uniforms provided for holidays and other special occasions deemed by management.
Carry out and follow through with preparation and other requirements of all event requests, on and off property.
Maintain complete knowledge of table/seat/station numbers, hours of operation, proper table set‑up and dress code of the restaurant.
Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying training from the responsible alcohol certification course.
Abide by all State, State Gaming, Federal and Corporate liquor regulations, including serving alcoholic beverages to minors and intoxicated guests.
Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature and cleanliness of work environment.
Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
Consistent attendance at company/restaurant training programs as scheduled.
Carry out duties with attention to detail, sanitation and safety.
Complete opening, closing and other side duties as assigned by supervisors.
Collect and accurately report tips at the end of the assigned shift.
Pass all tests given, including training, to retain the knowledge needed to be an effective server.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
Perform all job functions assigned by management in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Job Qualifications
Must be 18 years or older.
Demonstrated ability to effectively communicate with guests.
Demonstrated proper telephone etiquette.
Demonstrated ability to operate electronic reservation system and flow charts.
These skills are typically acquired through at least one year of experience directly related to the accountabilities specified or an equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.
Boyd Gaming is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Seniority level
Entry level
Employment type
Part‑time
Job function
General Business
Software Development and IT Services and IT Consulting
#J-18808-Ljbffr