Raines Company
Raines Co. - Your Future is Now!
Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquiries, checking‑in/out, and reserving rooms.
Established in 1988 as a family‑owned business, Raines has grown into a fully integrated development, management, and investment company that operates the world’s leading hotel brands and boutique hotels. We foster a family‑oriented culture built on relationships with associates, partners, and communities.
We offer comprehensive Medical/Dental/Vision benefits, 401(k), a generous PTO program, and opportunities to advance careers within the company.
Essential Job Functions
Ensures outstanding customer service at all times.
Maintains a friendly, professional, cheerful, and courteous demeanor at all times.
Accurately answers inquiries from potential guests and accepts hotel reservations.
Consistently resolves guest problems and complaints efficiently, demonstrating a sense of urgency.
Responds to telephone and in‑person inquiries regarding reservations, hotel information, and guest concerns in a timely fashion.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Resolves customer issues, complaints, and problems quickly to maintain a high level of customer satisfaction.
Allocates rooms to expected arrivals, considering guests’ preferences and special requests.
Builds strong relationships and coordinates with housekeeping, maintenance, and other departments.
Ensures phone calls, wake‑up calls, and messages for guests are handled promptly, efficiently, and professionally.
Cross‑checks all billing instructions to ensure they are correctly updated.
Handles group arrivals and pre‑registers each guest.
Ensures payments are made or on file for each guest and that billing is routed correctly for groups.
Completes cash transactions and maintains full responsibility for personal bank.
Ensures front‑desk log (book or system) is read and updated.
Ensures safety by following guest check‑in and security procedures and reporting suspicious activity to security, manager, or MOD.
Assists all departments in servicing the guests, especially during high‑volume periods.
Attends meetings as required.
Experience and Education
Experience in customer service, forward‑facing, or other guest‑related positions.
Experience in the hospitality industry, hotels, restaurants, or similar roles preferred.
Proficiency in Microsoft 365 or similar computer applications.
Minimum high school diploma, GED, or equivalent.
Raines is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre‑employment background check required.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Management and Manufacturing
Hospitality
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
#J-18808-Ljbffr
Established in 1988 as a family‑owned business, Raines has grown into a fully integrated development, management, and investment company that operates the world’s leading hotel brands and boutique hotels. We foster a family‑oriented culture built on relationships with associates, partners, and communities.
We offer comprehensive Medical/Dental/Vision benefits, 401(k), a generous PTO program, and opportunities to advance careers within the company.
Essential Job Functions
Ensures outstanding customer service at all times.
Maintains a friendly, professional, cheerful, and courteous demeanor at all times.
Accurately answers inquiries from potential guests and accepts hotel reservations.
Consistently resolves guest problems and complaints efficiently, demonstrating a sense of urgency.
Responds to telephone and in‑person inquiries regarding reservations, hotel information, and guest concerns in a timely fashion.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Resolves customer issues, complaints, and problems quickly to maintain a high level of customer satisfaction.
Allocates rooms to expected arrivals, considering guests’ preferences and special requests.
Builds strong relationships and coordinates with housekeeping, maintenance, and other departments.
Ensures phone calls, wake‑up calls, and messages for guests are handled promptly, efficiently, and professionally.
Cross‑checks all billing instructions to ensure they are correctly updated.
Handles group arrivals and pre‑registers each guest.
Ensures payments are made or on file for each guest and that billing is routed correctly for groups.
Completes cash transactions and maintains full responsibility for personal bank.
Ensures front‑desk log (book or system) is read and updated.
Ensures safety by following guest check‑in and security procedures and reporting suspicious activity to security, manager, or MOD.
Assists all departments in servicing the guests, especially during high‑volume periods.
Attends meetings as required.
Experience and Education
Experience in customer service, forward‑facing, or other guest‑related positions.
Experience in the hospitality industry, hotels, restaurants, or similar roles preferred.
Proficiency in Microsoft 365 or similar computer applications.
Minimum high school diploma, GED, or equivalent.
Raines is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre‑employment background check required.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Management and Manufacturing
Hospitality
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
#J-18808-Ljbffr