American Tire Distributors
Delivery Driver (non CDL)
American Tire Distributors, Baltimore, Maryland, United States, 21276
Position Description
Compensation:
$20.50/HR
Primary focus is the delivery of product to customers ensuring customer satisfaction through on‑time delivery and professional interaction. The Delivery Driver (non‑CDL) is responsible for providing timely transportation of products from origin to destination as assigned, along with unloading and staging products at customer’s place of business. Expected to maintain professional representation of the Company in all interactions with customers and through responsible driving, while providing excellent customer service and building strong customer relationships.
Key Responsibilities
Abide by all Company safety policies and state and federal transportation regulations
Assist in verification of all outgoing and incoming product for accuracy in terms of size, amount and type
Collect payments from customers in monetary form acceptable to Company
Efficiently unload cargo and stage products at customer’s place of business
Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery
Maintain professional representation of the Company in all interactions with customers and through responsible driving
Maintain records required for compliance with state and federal regulations, including driver’s logs, records of fuel purchases, mileage records and other records required by law and Company policy
Occasionally operate powered industrial vehicles (forklift pallet jacks, order pickers, etc.)
Timely transportation of product from origin to destination as assigned
Competencies
Action‑Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaboration – Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively – Delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
Decision Quality – Making good and timely decisions that keep the organization moving forward.
Drives Results – Consistently achieving results, even under tough circumstances.
Ensures Accountability – Holding self and others accountable to meet commitments.
Equipment Utilization – Ensuring optimum utilization of warehouse or production plant, equipment and materials.
Health and Safety – Managing and applying safe systems of work.
Masters Service Conversations – Navigating customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close.
Navigates Field Service Interactions – Briefs customer on service interaction, confirms logistics of visit/interaction, defines scope of service interaction, displays appropriate body language, offers alternative or interim solutions, reads the customer’s tone and body language, reflects and plans for future interactions.
Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
Policy & Procedures – Monitoring, interpreting and understanding policies and procedures and ensuring their alignment with organizational strategies and work objectives.
Service Into Sales – Recognizing sales opportunities during service interactions to enhance overall customer service; presenting products and solutions in a compelling way, recognizing clues for added needs, referring added customer needs to appropriate team, transitioning from service to sales conversation.
Verbal Communication – Expressing ideas, requesting actions, formulating plans, and policies by means of clear and effective verbal communications.
Qualifications
High School or GED degree
1–2 years of related experience preferred
Skills
Navigates Field Service Interactions
Policy & Procedures
Masters Service Conversations
Service Into Sales
Verbal Communication
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$20.50/HR
Primary focus is the delivery of product to customers ensuring customer satisfaction through on‑time delivery and professional interaction. The Delivery Driver (non‑CDL) is responsible for providing timely transportation of products from origin to destination as assigned, along with unloading and staging products at customer’s place of business. Expected to maintain professional representation of the Company in all interactions with customers and through responsible driving, while providing excellent customer service and building strong customer relationships.
Key Responsibilities
Abide by all Company safety policies and state and federal transportation regulations
Assist in verification of all outgoing and incoming product for accuracy in terms of size, amount and type
Collect payments from customers in monetary form acceptable to Company
Efficiently unload cargo and stage products at customer’s place of business
Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery
Maintain professional representation of the Company in all interactions with customers and through responsible driving
Maintain records required for compliance with state and federal regulations, including driver’s logs, records of fuel purchases, mileage records and other records required by law and Company policy
Occasionally operate powered industrial vehicles (forklift pallet jacks, order pickers, etc.)
Timely transportation of product from origin to destination as assigned
Competencies
Action‑Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaboration – Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively – Delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
Decision Quality – Making good and timely decisions that keep the organization moving forward.
Drives Results – Consistently achieving results, even under tough circumstances.
Ensures Accountability – Holding self and others accountable to meet commitments.
Equipment Utilization – Ensuring optimum utilization of warehouse or production plant, equipment and materials.
Health and Safety – Managing and applying safe systems of work.
Masters Service Conversations – Navigating customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close.
Navigates Field Service Interactions – Briefs customer on service interaction, confirms logistics of visit/interaction, defines scope of service interaction, displays appropriate body language, offers alternative or interim solutions, reads the customer’s tone and body language, reflects and plans for future interactions.
Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
Policy & Procedures – Monitoring, interpreting and understanding policies and procedures and ensuring their alignment with organizational strategies and work objectives.
Service Into Sales – Recognizing sales opportunities during service interactions to enhance overall customer service; presenting products and solutions in a compelling way, recognizing clues for added needs, referring added customer needs to appropriate team, transitioning from service to sales conversation.
Verbal Communication – Expressing ideas, requesting actions, formulating plans, and policies by means of clear and effective verbal communications.
Qualifications
High School or GED degree
1–2 years of related experience preferred
Skills
Navigates Field Service Interactions
Policy & Procedures
Masters Service Conversations
Service Into Sales
Verbal Communication
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