Ascent Hospitality
Overview
Front Desk Agent at Ascent Hospitality is responsible for greeting guests, managing reservations, processing payments, and delivering exceptional hotel service while ensuring security, compliance, and operational efficiency. Responsibilities
Maintain professional appearance and adhere to brand standards. Welcome guests, provide room information, and offer reservation assistance. Process registrations, payments, and reservations using front‑office systems. Verify credit cards, accept cash, balance cash bank, and record all transactions. Execute upselling techniques to maximize occupancy and revenue. Handle guest inquiries, complaints, and special requests with courtesy. Communicate effectively with all hotel departments and report operational issues. Confirm group reservations, coordinate event experiences, and maintain accurate guest records. Follow safety, security, and emergency procedures and conduct weekly key inventory. Maintain cash bank, compliance with accounting procedures, and perform other duties as requested. Qualifications
High school diploma or equivalent; some college preferred. Previous hotel front‑desk experience or related customer service training (6 months preferred). Excellent verbal, written, and customer‑service skills in English. Proficient computer skills (keyboard, copier, printer, fax, telephone). Strong organization, time‑management, and ability to follow standardized instructions. Ability to work flexible shifts and thrive in a team environment. Benefits
Competitive salary with 401(k) employer match. Health, dental, vision, life insurance, and supplemental benefits. Paid time off and uniform provision. Team member hotel discount program. Physical Demands
Stand, walk, and reach for long periods; handle objects up to 25 lbs regularly. May lift up to 50 lbs occasionally. Operate within mentally and physically stressful situations. EEO Employer
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Front Desk Agent at Ascent Hospitality is responsible for greeting guests, managing reservations, processing payments, and delivering exceptional hotel service while ensuring security, compliance, and operational efficiency. Responsibilities
Maintain professional appearance and adhere to brand standards. Welcome guests, provide room information, and offer reservation assistance. Process registrations, payments, and reservations using front‑office systems. Verify credit cards, accept cash, balance cash bank, and record all transactions. Execute upselling techniques to maximize occupancy and revenue. Handle guest inquiries, complaints, and special requests with courtesy. Communicate effectively with all hotel departments and report operational issues. Confirm group reservations, coordinate event experiences, and maintain accurate guest records. Follow safety, security, and emergency procedures and conduct weekly key inventory. Maintain cash bank, compliance with accounting procedures, and perform other duties as requested. Qualifications
High school diploma or equivalent; some college preferred. Previous hotel front‑desk experience or related customer service training (6 months preferred). Excellent verbal, written, and customer‑service skills in English. Proficient computer skills (keyboard, copier, printer, fax, telephone). Strong organization, time‑management, and ability to follow standardized instructions. Ability to work flexible shifts and thrive in a team environment. Benefits
Competitive salary with 401(k) employer match. Health, dental, vision, life insurance, and supplemental benefits. Paid time off and uniform provision. Team member hotel discount program. Physical Demands
Stand, walk, and reach for long periods; handle objects up to 25 lbs regularly. May lift up to 50 lbs occasionally. Operate within mentally and physically stressful situations. EEO Employer
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