Omni Hotels & Resorts
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Front Desk Agent
role at
Omni Hotels & Resorts
Location:
The 605‑room convention center hotel is located in the heart of downtown Oklahoma City, next to the Paycom Center, the Oklahoma Convention Center, and across from the 70‑acre Scissortail Park. The property includes an all‑day dining outlet (Seltzer’s Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob’s Steak & Chop House), coffee shop (Park Grounds), and retail outlet (RareBird Gift Shop). Guests can enjoy a Mokara Spa, fitness center, and rooftop pool & bar (CatBird Seat) with a fire pit, lawn, and cabanas. The hotel offers 76,000 square feet of meeting and event space, including a 20,000‑square‑foot ballroom, a 10,000‑square‑foot ballroom, and a 4,200‑square‑foot outdoor pre‑function space overlooking the park.
Job Description Omni Oklahoma City is seeking a high‑energy, friendly Front Desk Agent to provide a five‑star welcome and departure experience to guests, serving as an ambassador throughout their stay. The Front Desk Agent will welcome guests, provide information about the hotel and local area, offer services and amenities, settle accounts upon check‑out, resolve issues, and complete special requests. They will work closely with hotel departments especially Concierge, Bell‑Door, and Ideal Services teams.
Responsibilities
Process guest check‑ins and check‑outs according to Omni’s Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre‑register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail to ensure security of guest room access
Understand and execute all Omni accounting standards to ensure accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co‑workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly, and make concise decisions
Ability to prioritize, organize, and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Ability to stand for entire shift
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Fluency in a foreign language is preferred
Previous guest relations training is preferred
Must live within 50 miles of the hotel
Omni Hotels & Resorts is an equal opportunity employer—vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Non‑discrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Front Desk Agent
role at
Omni Hotels & Resorts
Location:
The 605‑room convention center hotel is located in the heart of downtown Oklahoma City, next to the Paycom Center, the Oklahoma Convention Center, and across from the 70‑acre Scissortail Park. The property includes an all‑day dining outlet (Seltzer’s Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob’s Steak & Chop House), coffee shop (Park Grounds), and retail outlet (RareBird Gift Shop). Guests can enjoy a Mokara Spa, fitness center, and rooftop pool & bar (CatBird Seat) with a fire pit, lawn, and cabanas. The hotel offers 76,000 square feet of meeting and event space, including a 20,000‑square‑foot ballroom, a 10,000‑square‑foot ballroom, and a 4,200‑square‑foot outdoor pre‑function space overlooking the park.
Job Description Omni Oklahoma City is seeking a high‑energy, friendly Front Desk Agent to provide a five‑star welcome and departure experience to guests, serving as an ambassador throughout their stay. The Front Desk Agent will welcome guests, provide information about the hotel and local area, offer services and amenities, settle accounts upon check‑out, resolve issues, and complete special requests. They will work closely with hotel departments especially Concierge, Bell‑Door, and Ideal Services teams.
Responsibilities
Process guest check‑ins and check‑outs according to Omni’s Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre‑register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail to ensure security of guest room access
Understand and execute all Omni accounting standards to ensure accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co‑workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly, and make concise decisions
Ability to prioritize, organize, and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Ability to stand for entire shift
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Fluency in a foreign language is preferred
Previous guest relations training is preferred
Must live within 50 miles of the hotel
Omni Hotels & Resorts is an equal opportunity employer—vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Non‑discrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
#J-18808-Ljbffr