Wounded Warrior Project
Complex Case Coordination (C3) Liaison
Wounded Warrior Project, Jacksonville, Florida, United States, 32290
Complex Case Coordination (C3) Liaison
Wounded Warrior Project (WWP) seeks a dedicated professional to respond to crisis referrals of warriors, perform initial assessments, guide warriors towards appropriate internal or external resources, act as a case manager for treatment planning, and eliminate barriers to care as appropriate in a mission‑focused, collaborative team environment.
Benefits
Flexible hybrid work schedule (3 days in office, 2 days work from home)
Full medical, dental, vision coverage for both teammates and family members
Competitive pay and performance incentives
Fun mission‑focused and collaborative team environment
Duties & Responsibilities
Serve as subject‑matter expert and resource in planning, coordination, and execution of mental health programs.
Maintain caseload of assigned warriors.
Perform comprehensive screenings and needs assessments to identify and coordinate appropriate external care.
Partner closely with warriors’ care teams to develop and implement treatment plans aligned with the warrior’s goals.
Develop collaborative relationships to maximize informed decision‑making.
Collect and maintain sensitive health information according to standards.
Facilitate admission and discharge planning with internal and external resources.
Coordinate with families and advocates to ensure post‑discharge services.
Maintain accurate and timely case documentation.
Provide transition support with programmatic referrals to WWP programs.
Coordinate comprehensive support and care through internal programs and external organizations.
Collect documentation to facilitate payment for WWP‑funded care.
Input data into WWP systems ensuring accurate updates.
Empower warriors by mitigating crisis challenges and removing barriers to care.
Develop understanding of treatment options and external resources.
Provide feedback to program leadership for process improvement.
Identify and elevate issues impacting Warrior care to leadership.
Cultivate strong partnerships with internal programs, external agencies, and veteran service organizations.
Work with DoD, VBA, VHA to coordinate professional services and care.
Prepare briefings, reports, and status updates.
Attend required training and meetings.
Other related duties as assigned.
Knowledge, Skills & Abilities
Strong analytical and problem‑solving skills.
Strong understanding of mental health conditions, treatment modalities, and facility types.
Attention to detail and accuracy.
Ability to adapt to evolving procedures, priorities, and deadlines.
Stakeholder interaction and information gathering abilities.
Effective communication with diverse personalities and sensitive matters.
Excellent written and verbal communication and documentation.
Collaboration within team, problem identification and solution.
Process improvement recommendation.
Familiarity with community and government mental health resources.
Knowledge of military and veteran issues and impact.
Relationship building.
Understanding of Wounded Warrior Project mission and services.
Understanding of VA programs and Community Care Network providers.
Strong organizational and time‑management skills.
Proficiency with Microsoft Office and Teams.
High energy, self‑starter, initiative.
Commitment to highest standards of ethics.
Mission‑driven, core values guided and pleasure to work with.
Experience Requirements
Four years of experience as a social worker or in a mental‑health related field.
Four years experience working with veteran healthcare‑focused programs and case management.
Four years experience working with military and veteran population in support of development and readjustment.
Experience Preferences
Five years experience working with local community and government resources for warriors in crisis.
Five years experience supporting wounded service members with visible/invisible injuries.
Five years experience as a social worker.
Proficiency in Salesforce or other CRM system.
Education Requirements
Bachelor’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field.
Equivalent combination of education, training, certification, and experience may be considered.
Education Preferences
Master’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field.
Certification & Licensure Requirements
Ability to obtain ASIST Certification within one year of hire.
Certification & Licensure Preferences
ASIST Certification.
Work Environment / Physical Demands
General office environment, temperature controlled.
May require unscheduled work outside normal hours, including weekends and holidays.
Up to 10% travel.
Additional Benefits
Medical/Prescription drug, Dental, Vision, Life/AD&D, Short‑term Disability, Long‑term Disability, Employee Assistance Program.
401(k) retirement plan.
Competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, Bereavement Leave.
Salary
Colorado applicants: $68,678 – $85,848 annually (base salary, may be eligible for annual performance incentive).
Chicago, IL; San Diego, CA; Washington State applicants: $75,219 – $94,024 annually (may be eligible for incentive).
Washington, D.C. applicants: $78,489 – $98,112 annually (may be eligible for incentive).
New York applicants: $81,760 – $102,200 annually (may be eligible for incentive).
EEO Statement Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.
Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid if a candidate is hired through the referral.
Seniority Level Entry level
Employment Type Full‑time
Job Function Legal
Industry Non‑profit Organizations
#J-18808-Ljbffr
Benefits
Flexible hybrid work schedule (3 days in office, 2 days work from home)
Full medical, dental, vision coverage for both teammates and family members
Competitive pay and performance incentives
Fun mission‑focused and collaborative team environment
Duties & Responsibilities
Serve as subject‑matter expert and resource in planning, coordination, and execution of mental health programs.
Maintain caseload of assigned warriors.
Perform comprehensive screenings and needs assessments to identify and coordinate appropriate external care.
Partner closely with warriors’ care teams to develop and implement treatment plans aligned with the warrior’s goals.
Develop collaborative relationships to maximize informed decision‑making.
Collect and maintain sensitive health information according to standards.
Facilitate admission and discharge planning with internal and external resources.
Coordinate with families and advocates to ensure post‑discharge services.
Maintain accurate and timely case documentation.
Provide transition support with programmatic referrals to WWP programs.
Coordinate comprehensive support and care through internal programs and external organizations.
Collect documentation to facilitate payment for WWP‑funded care.
Input data into WWP systems ensuring accurate updates.
Empower warriors by mitigating crisis challenges and removing barriers to care.
Develop understanding of treatment options and external resources.
Provide feedback to program leadership for process improvement.
Identify and elevate issues impacting Warrior care to leadership.
Cultivate strong partnerships with internal programs, external agencies, and veteran service organizations.
Work with DoD, VBA, VHA to coordinate professional services and care.
Prepare briefings, reports, and status updates.
Attend required training and meetings.
Other related duties as assigned.
Knowledge, Skills & Abilities
Strong analytical and problem‑solving skills.
Strong understanding of mental health conditions, treatment modalities, and facility types.
Attention to detail and accuracy.
Ability to adapt to evolving procedures, priorities, and deadlines.
Stakeholder interaction and information gathering abilities.
Effective communication with diverse personalities and sensitive matters.
Excellent written and verbal communication and documentation.
Collaboration within team, problem identification and solution.
Process improvement recommendation.
Familiarity with community and government mental health resources.
Knowledge of military and veteran issues and impact.
Relationship building.
Understanding of Wounded Warrior Project mission and services.
Understanding of VA programs and Community Care Network providers.
Strong organizational and time‑management skills.
Proficiency with Microsoft Office and Teams.
High energy, self‑starter, initiative.
Commitment to highest standards of ethics.
Mission‑driven, core values guided and pleasure to work with.
Experience Requirements
Four years of experience as a social worker or in a mental‑health related field.
Four years experience working with veteran healthcare‑focused programs and case management.
Four years experience working with military and veteran population in support of development and readjustment.
Experience Preferences
Five years experience working with local community and government resources for warriors in crisis.
Five years experience supporting wounded service members with visible/invisible injuries.
Five years experience as a social worker.
Proficiency in Salesforce or other CRM system.
Education Requirements
Bachelor’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field.
Equivalent combination of education, training, certification, and experience may be considered.
Education Preferences
Master’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field.
Certification & Licensure Requirements
Ability to obtain ASIST Certification within one year of hire.
Certification & Licensure Preferences
ASIST Certification.
Work Environment / Physical Demands
General office environment, temperature controlled.
May require unscheduled work outside normal hours, including weekends and holidays.
Up to 10% travel.
Additional Benefits
Medical/Prescription drug, Dental, Vision, Life/AD&D, Short‑term Disability, Long‑term Disability, Employee Assistance Program.
401(k) retirement plan.
Competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, Bereavement Leave.
Salary
Colorado applicants: $68,678 – $85,848 annually (base salary, may be eligible for annual performance incentive).
Chicago, IL; San Diego, CA; Washington State applicants: $75,219 – $94,024 annually (may be eligible for incentive).
Washington, D.C. applicants: $78,489 – $98,112 annually (may be eligible for incentive).
New York applicants: $81,760 – $102,200 annually (may be eligible for incentive).
EEO Statement Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.
Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid if a candidate is hired through the referral.
Seniority Level Entry level
Employment Type Full‑time
Job Function Legal
Industry Non‑profit Organizations
#J-18808-Ljbffr