Compucom Staffing
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At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Field Desktop Technician to join their team based in Asheville, NC to support customer sites within a 75 mile radius. This role will support troubleshooting laptops, desktops printer, receipt printers, check scanners etc. The Technician must have a reliable vehicle, valid driver’s license, and clean MVR. Mileage will be paid to cover transportation expenses.
Duties And Responsibilities
Diagnose mechanical, hardware, software and systems failures, using established procedures Manage triage, troubleshooting and resolution to client scope on IT equipment Familiar with various operating systems (e.g. Windows OS) Perform service, repair and/or installation of computer products including system hardware, PC's, laptops, and printers Follow-up with end users to provide status updates as per service level guidelines (SLA's) Document efforts, issues and resolutions, close cases/tickets daily Use ServiceNow to schedule work, update tickets and resolve tickets accordingly Skills And Qualifications
Minimum 1 to 2+ years of IT technical support experience Hands on Break-Fix and IMAC / Project experience Sound understanding of customer support, operations, and processes Exceptional Customer Service and relationship building competence Able to communicate effectively both written and verbally, with the customers and in ServiceNow Ability to coordinate and prioritize multiple tasks simultaneously in a fast‑paced environment while maintaining attention to detail and quality Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required CompTIA A+ certification preferred Net+ CompTIA certification preferred Wage Range
The rate for this position is between $17.50 - $25.31 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time. Job Details
Seniority level: Entry level Employment type: Full‑time Job function: Information Technology Referrals increase your chances of interviewing at Compucom Staffing by 2x. CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. For more information, visit www.compucom.com.
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Diagnose mechanical, hardware, software and systems failures, using established procedures Manage triage, troubleshooting and resolution to client scope on IT equipment Familiar with various operating systems (e.g. Windows OS) Perform service, repair and/or installation of computer products including system hardware, PC's, laptops, and printers Follow-up with end users to provide status updates as per service level guidelines (SLA's) Document efforts, issues and resolutions, close cases/tickets daily Use ServiceNow to schedule work, update tickets and resolve tickets accordingly Skills And Qualifications
Minimum 1 to 2+ years of IT technical support experience Hands on Break-Fix and IMAC / Project experience Sound understanding of customer support, operations, and processes Exceptional Customer Service and relationship building competence Able to communicate effectively both written and verbally, with the customers and in ServiceNow Ability to coordinate and prioritize multiple tasks simultaneously in a fast‑paced environment while maintaining attention to detail and quality Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required CompTIA A+ certification preferred Net+ CompTIA certification preferred Wage Range
The rate for this position is between $17.50 - $25.31 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time. Job Details
Seniority level: Entry level Employment type: Full‑time Job function: Information Technology Referrals increase your chances of interviewing at Compucom Staffing by 2x. CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. For more information, visit www.compucom.com.
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