State of Florida
Requisition No: 867289
Agency: Business and Professional Regulations
Working Title: ADMINISTRATIVE ASSISTANT III - 79000480
Pay Plan: Career Service
Position Number: 79000480
Salary: $1,600.00 – $1,750.00 Bi-weekly
Posting Closing Date: 01/13/2026
Division of Service Operations – Customer Contact Center Position #79000480
Hiring Salary: $1,600.00 – $1,750.00 Bi-weekly
Only current State Personnel System Employees will be considered.
Our Organization and Mission The Division of Service Operations manages the Bureau of Central Intake and Licensure, the one-stop shop for intake of applications and licensing. The Division also oversees the Customer Contact Center, which handles all initial interaction conducted via telephone and e-mail.
Work you will do This position is responsible for providing high-level support to the Customer Contact Center (CCC) Bureau Chief. The incumbent in this position handles administrative tasks and assignments that are highly technical and complex.
Specific Responsibilities
Coordinates the administrative support services, personnel activities, and other needs for the CCC. Responsible for preparing all personnel actions for the bureau; including work samples, hire packets, reference checks, personnel action request forms, and all items related to new hires and separations.
Serves as the People First Timekeeper for the CCC. Ensures all timesheets are submitted and approved timely in People First to avoid overpayment and non-payment issues, and tracks probationary evaluations.
Performs special assignments, leads and coordinates special projects, prepares reports, and provides administrative support within the office as assigned by the CCC Bureau Chief.
Maintains an adequate collection of office supplies and central supply items; coordinates purchasing of various items and supplies for the bureau staff. Obtains price quotes and enters requisitions in MyFloridaMarketplace, reviews and processes purchase orders, requisitions, and invoices in accordance with department policy and Florida Statutes. Ensures accuracy of services billed against contractual agreements or other records, including certification of goods received.
Maintains the CCC Emergency Contact List and establishes, organizes, updates and maintains filing systems for the office.
Knowledge, Skills & Abilities
Knowledge of PeopleFirst, Ariba Spend Management, Excel, Word and Outlook.
Ability to work independently.
Ability to utilize problem-solving techniques.
Ability to plan, organize and coordinate work assignments.
Ability to establish and maintain effective working relationships with others.
Ability to communicate effectively verbally and in writing.
Ability to prepare correspondence and administrative reports.
Minimum Requirements
At least two (2) years of administrative support experience in a professional office environment.
Position Notes
This advertisement may be used to fill current and future vacancies for up to six months from date of opening.
Applicants will be required to take a Skills Verification Test (SVT).
Selected candidate will be given a permanent work schedule of 8:00 a.m. to 5:00 p.m.
Benefits of Working for the State of Florida
State of Florida retirement package: 3% employee contribution required.
Nine annual paid holidays and one personal holiday.
Ability to earn up to 104 hours of paid annual leave annually as a new employee.
Ability to earn up to 104 hours of paid sick leave annually.
Health insurance coverage (individual and family coverage) to eligible employees.
State of Florida life insurance policy of $25,000 to eligible employees.
Additional supplemental insurance policies available for dental, vision, hospital supplement, cancer, etc.
Tax-deferred medical and childcare reimbursement accounts available.
Tuition waiver program to attend approved State of Florida College or University.
Additional benefit information can be found at http://www.mybenefits.myflorida.com.
Application Process Applicants are required to apply online through the People First system by the closing date. All required documentation must be received by the closing date of the advertisement. For questions regarding your application, call 1-877-562-7287.
Equal Opportunity Statement The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Veterans Preference According to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission. Documentation requirements can be found at a link.
Disability Accommodation Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources Office at (850) 487-2074 or the People First Service Center at 1-866-663-4735, and notify the hiring authority in advance.
Selective Service System Reminder Male applicants born on or after October 1, 1962, must register with the Selective Services System (SSS) before their 26th birthday. For more information, visit http://www.sss.gov.
Drug-Free Workplace All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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Division of Service Operations – Customer Contact Center Position #79000480
Hiring Salary: $1,600.00 – $1,750.00 Bi-weekly
Only current State Personnel System Employees will be considered.
Our Organization and Mission The Division of Service Operations manages the Bureau of Central Intake and Licensure, the one-stop shop for intake of applications and licensing. The Division also oversees the Customer Contact Center, which handles all initial interaction conducted via telephone and e-mail.
Work you will do This position is responsible for providing high-level support to the Customer Contact Center (CCC) Bureau Chief. The incumbent in this position handles administrative tasks and assignments that are highly technical and complex.
Specific Responsibilities
Coordinates the administrative support services, personnel activities, and other needs for the CCC. Responsible for preparing all personnel actions for the bureau; including work samples, hire packets, reference checks, personnel action request forms, and all items related to new hires and separations.
Serves as the People First Timekeeper for the CCC. Ensures all timesheets are submitted and approved timely in People First to avoid overpayment and non-payment issues, and tracks probationary evaluations.
Performs special assignments, leads and coordinates special projects, prepares reports, and provides administrative support within the office as assigned by the CCC Bureau Chief.
Maintains an adequate collection of office supplies and central supply items; coordinates purchasing of various items and supplies for the bureau staff. Obtains price quotes and enters requisitions in MyFloridaMarketplace, reviews and processes purchase orders, requisitions, and invoices in accordance with department policy and Florida Statutes. Ensures accuracy of services billed against contractual agreements or other records, including certification of goods received.
Maintains the CCC Emergency Contact List and establishes, organizes, updates and maintains filing systems for the office.
Knowledge, Skills & Abilities
Knowledge of PeopleFirst, Ariba Spend Management, Excel, Word and Outlook.
Ability to work independently.
Ability to utilize problem-solving techniques.
Ability to plan, organize and coordinate work assignments.
Ability to establish and maintain effective working relationships with others.
Ability to communicate effectively verbally and in writing.
Ability to prepare correspondence and administrative reports.
Minimum Requirements
At least two (2) years of administrative support experience in a professional office environment.
Position Notes
This advertisement may be used to fill current and future vacancies for up to six months from date of opening.
Applicants will be required to take a Skills Verification Test (SVT).
Selected candidate will be given a permanent work schedule of 8:00 a.m. to 5:00 p.m.
Benefits of Working for the State of Florida
State of Florida retirement package: 3% employee contribution required.
Nine annual paid holidays and one personal holiday.
Ability to earn up to 104 hours of paid annual leave annually as a new employee.
Ability to earn up to 104 hours of paid sick leave annually.
Health insurance coverage (individual and family coverage) to eligible employees.
State of Florida life insurance policy of $25,000 to eligible employees.
Additional supplemental insurance policies available for dental, vision, hospital supplement, cancer, etc.
Tax-deferred medical and childcare reimbursement accounts available.
Tuition waiver program to attend approved State of Florida College or University.
Additional benefit information can be found at http://www.mybenefits.myflorida.com.
Application Process Applicants are required to apply online through the People First system by the closing date. All required documentation must be received by the closing date of the advertisement. For questions regarding your application, call 1-877-562-7287.
Equal Opportunity Statement The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Veterans Preference According to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission. Documentation requirements can be found at a link.
Disability Accommodation Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources Office at (850) 487-2074 or the People First Service Center at 1-866-663-4735, and notify the hiring authority in advance.
Selective Service System Reminder Male applicants born on or after October 1, 1962, must register with the Selective Services System (SSS) before their 26th birthday. For more information, visit http://www.sss.gov.
Drug-Free Workplace All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
#J-18808-Ljbffr