Amherst College
Dining Operations Manager
Full Time
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.
Amherst College invites applications for the Dining Operations Manager position. The Dining Operations Manager is a full-time, year-round position. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. The Dining Operations Manager plays a critical leadership role within Amherst College Dining Services, supporting the College's mission by ensuring exceptional foodservice experiences in the Student Center and across campus dining environments. This position is responsible for communicating and executing the department's vision, mission, and goals while maintaining the highest standards of service, quality, and hospitality. This position provides operational oversight and leads a diverse team in delivering welcoming dining environments, accurate menu information, efficient service, and rigorous sanitation and safety practices.
The Dining Operations Manager is responsible for training, developing, and engaging service teams by providing the necessary tools, resources, and support to ensure their collective success. As dining operations are central to student life, supporting daily meals, social engagement, and special programs, this role requires a proactive, collaborative, and service-oriented approach to leadership. As a departmental leader, the Dining Operations Manager is expected to be available during periods of emergent or essential need, which may include evenings, weekends, and peak service times. Manage all daily foodservice operations within the Student Center and other campus dining venues, ensuring excellence in service, efficiency, and guest satisfaction. Provide leadership, direction, and support to service teams, reinforcing standards for food quality, portion control, presentation, and timely service. Ensure adherence to food safety protocols, sanitation practices, and standard operating guidelines (HACCP, allergen awareness, and Amherst College policies). Staffing, Training & Development
~ Hire, train, supervise, schedule, and evaluate service staff across multiple dining spaces, fostering continuous improvement and team cohesion. Develop and deliver ongoing training in customer service, safety, equipment use, and departmental procedures. Service Standards & Customer Experience
~ Monitor service flow, customer interactions, and feedback to ensure consistent, high-quality dining experiences in all operational areas. Collaborate with culinary, production, and administrative teams to support menu execution, special dietary needs, and operational adjustments.
Financial, Administrative & Compliance Management ~ Oversee operational standards for cash handling, point-of-sale systems, and financial reconciliation. Review and approve timesheets, ensuring compliance with labor guidelines and accurate timekeeping. Maintain inventory and supply controls, track usage trends, and identify opportunities for cost savings or efficiency improvements. Ensure compliance with College policies, departmental procedures, and all relevant health and safety regulations.
Facilities, Equipment & Safety ~ Oversee maintenance and functionality of dining equipment and spaces in the Student Center and other dining locations. Evaluate space and equipment utilization to support long-term planning and improved workflow efficiency. Maintain strict cleanliness and sanitation standards at all times, both before and after service hours.
Support college-wide and student-driven events by providing operational expertise, staffing coordination, and flexible service solutions. Adapt dining operations to accommodate special schedules, seasonal needs, visiting groups, and institutional initiatives. High School Diploma or equivalent. ~7-10 years of progressive foodservice and operational management experience. ~ Equivalent work experience in lieu of minimum education and related experience; proven proficiency in math, reading, and writing. ~ A valid driver's license and successful credentialing is required in order to operate college vehicles. ~ Extensive knowledge of contemporary food trends. ~ Experience with P&L and financial accountability. ~ Proven leadership and coaching. ~ High-level interpersonal skills, including conflict management. ~ Proficiency with computer systems and technology. ~ An acceptable criminal offender records information (CORI) check. ~ Prior experience in collegiate or institutional food service. Background in change management, process improvement, and SOP development.
Interested candidates are asked to submit a resume and cover letter online at
.
Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen.)
Review of applications will begin immediately and will continue until the position is filled. Amherst College is committed to an inclusive hiring process and will provide reasonable accommodations for candidates throughout the application and interview process upon request.
Financial, Administrative & Compliance Management ~ Oversee operational standards for cash handling, point-of-sale systems, and financial reconciliation. Review and approve timesheets, ensuring compliance with labor guidelines and accurate timekeeping. Maintain inventory and supply controls, track usage trends, and identify opportunities for cost savings or efficiency improvements. Ensure compliance with College policies, departmental procedures, and all relevant health and safety regulations.
Facilities, Equipment & Safety ~ Oversee maintenance and functionality of dining equipment and spaces in the Student Center and other dining locations. Evaluate space and equipment utilization to support long-term planning and improved workflow efficiency. Maintain strict cleanliness and sanitation standards at all times, both before and after service hours.
Support college-wide and student-driven events by providing operational expertise, staffing coordination, and flexible service solutions. Adapt dining operations to accommodate special schedules, seasonal needs, visiting groups, and institutional initiatives. High School Diploma or equivalent. ~7-10 years of progressive foodservice and operational management experience. ~ Equivalent work experience in lieu of minimum education and related experience; proven proficiency in math, reading, and writing. ~ A valid driver's license and successful credentialing is required in order to operate college vehicles. ~ Extensive knowledge of contemporary food trends. ~ Experience with P&L and financial accountability. ~ Proven leadership and coaching. ~ High-level interpersonal skills, including conflict management. ~ Proficiency with computer systems and technology. ~ An acceptable criminal offender records information (CORI) check. ~ Prior experience in collegiate or institutional food service. Background in change management, process improvement, and SOP development.
Interested candidates are asked to submit a resume and cover letter online at
.
Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen.)
Review of applications will begin immediately and will continue until the position is filled. Amherst College is committed to an inclusive hiring process and will provide reasonable accommodations for candidates throughout the application and interview process upon request.