Felder Group USA
CNC Field Service Technician
Company:
Felder Group USA Department:
Service Team:
Service Team East Reports To:
Service Team Lead Location:
New Castle, Delaware Position Type:
In-Office and Field | Monday–Friday | Hourly
About Felder Group USA Felder Group USA is a leader in high-precision woodworking machinery, providing world-class equipment, technical support, and service to customers across North America. Our Service Team ensures customers receive timely, expert support for installation, troubleshooting, maintenance, and repair.
Position Summary The
CNCField Service
Technician
is responsible for installing, diagnosing, troubleshooting, and repairing machinery at customer sites as well as supporting in-office service operations. This role involves working independently in the field, providing helpdesk support, assisting with machine demos, performing showroom and warehouse tasks, participating in trade shows, and ensuring high standards of work quality. Travel, including driving or flying with overnight stays, is required.
Technicians work closely with Service Planners, who coordinate schedules, travel logistics, customer communication, and service documentation. Flexibility, technical expertise, and excellent customer service are essential.
Key Responsibilities Field Service
Install, troubleshoot, and repair machinery at customer sites.
Maintain accurate reports of all work completed.
Work primarily independently, with occasional collaboration for larger projects.
Participate in trade shows and other customer-facing events.
Identify and recommend spare parts to customers.
Communicate service needs, parts requirements, and status updates to Service Planners and customers.
In-Office & Helpdesk Support
Provide technical support via phone, email, and video while in the office.
Maintain accurate reports of all work completed.
Providesupport for machine demos with sales representatives present.
Set up and break down packing machines in showroom areas; repair and service machines in the warehouse.
Assist with general office tasks, including cleanliness and maintenance of showroom and work areas.
Collaboration with Service Planners
Follow schedules and assignments created by Service Planners.
Work with planners to coordinate travel, customer appointments, and service quotes.
Ensure proper documentation of completed work and parts usage.
Qualifications Education:
High school diploma or GED required
College coursework or Associate degree preferred
Required:
Experience in field service, mechanical repair, or technical support
Strong troubleshooting and problem-solving skills
Ability to work independently in the field while maintaining high-quality standards
Excellent verbal and written communication skills
Comfortable traveling (driving and flying) and staying overnight when required
Basic computer proficiency (Microsoft Office, email, etc)
Experience with CNC machine operation or service
Preferred:
Experience with woodworking machinery, industrial equipment, or mechanical service environments
Familiarity with helpdesk or service-ticketing systems
Previous experience recommending and selling spare parts
Core Competencies
Attention to detail
Customer service focus
Flexibility and adaptability
Team collaboration and communication
Reliability and professionalism
Benefits & Equipment
Health, dental, and vision coverage
Retirement plan
Paid vacation and sick time
Per diem for field work
Company-provided tools, laptop, and cell phone
Domestic and international training opportunities, including HQ in Austria
Work Schedule & Compensation
Hours:
Monday–Friday (+some weekends as needed); 8am-5-pm (Field hours may change slightly)
Location:
New Castle, DE, in-office and in-field
Compensation:
Hourly, based on experience
#J-18808-Ljbffr
Felder Group USA Department:
Service Team:
Service Team East Reports To:
Service Team Lead Location:
New Castle, Delaware Position Type:
In-Office and Field | Monday–Friday | Hourly
About Felder Group USA Felder Group USA is a leader in high-precision woodworking machinery, providing world-class equipment, technical support, and service to customers across North America. Our Service Team ensures customers receive timely, expert support for installation, troubleshooting, maintenance, and repair.
Position Summary The
CNCField Service
Technician
is responsible for installing, diagnosing, troubleshooting, and repairing machinery at customer sites as well as supporting in-office service operations. This role involves working independently in the field, providing helpdesk support, assisting with machine demos, performing showroom and warehouse tasks, participating in trade shows, and ensuring high standards of work quality. Travel, including driving or flying with overnight stays, is required.
Technicians work closely with Service Planners, who coordinate schedules, travel logistics, customer communication, and service documentation. Flexibility, technical expertise, and excellent customer service are essential.
Key Responsibilities Field Service
Install, troubleshoot, and repair machinery at customer sites.
Maintain accurate reports of all work completed.
Work primarily independently, with occasional collaboration for larger projects.
Participate in trade shows and other customer-facing events.
Identify and recommend spare parts to customers.
Communicate service needs, parts requirements, and status updates to Service Planners and customers.
In-Office & Helpdesk Support
Provide technical support via phone, email, and video while in the office.
Maintain accurate reports of all work completed.
Providesupport for machine demos with sales representatives present.
Set up and break down packing machines in showroom areas; repair and service machines in the warehouse.
Assist with general office tasks, including cleanliness and maintenance of showroom and work areas.
Collaboration with Service Planners
Follow schedules and assignments created by Service Planners.
Work with planners to coordinate travel, customer appointments, and service quotes.
Ensure proper documentation of completed work and parts usage.
Qualifications Education:
High school diploma or GED required
College coursework or Associate degree preferred
Required:
Experience in field service, mechanical repair, or technical support
Strong troubleshooting and problem-solving skills
Ability to work independently in the field while maintaining high-quality standards
Excellent verbal and written communication skills
Comfortable traveling (driving and flying) and staying overnight when required
Basic computer proficiency (Microsoft Office, email, etc)
Experience with CNC machine operation or service
Preferred:
Experience with woodworking machinery, industrial equipment, or mechanical service environments
Familiarity with helpdesk or service-ticketing systems
Previous experience recommending and selling spare parts
Core Competencies
Attention to detail
Customer service focus
Flexibility and adaptability
Team collaboration and communication
Reliability and professionalism
Benefits & Equipment
Health, dental, and vision coverage
Retirement plan
Paid vacation and sick time
Per diem for field work
Company-provided tools, laptop, and cell phone
Domestic and international training opportunities, including HQ in Austria
Work Schedule & Compensation
Hours:
Monday–Friday (+some weekends as needed); 8am-5-pm (Field hours may change slightly)
Location:
New Castle, DE, in-office and in-field
Compensation:
Hourly, based on experience
#J-18808-Ljbffr