Convergint
Electronic Service Technician - Sioux City, IA
Convergint, Sioux City, Iowa, United States, 51110
Electronic Service Technician – Sioux City, IA
3 weeks ago: Be among the first 25 applicants.
Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Security Service Technician to join our amazing culture. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.
Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.
Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customers’ best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Act as “our customer’s best service provider” at all times, thereby ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identify and resolve problems for many types of service calls including emergency and after‑hours calls; analyze repair requirements and provide customers with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Complete accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Communicate with and work with other team members consistently to improve overall operations of the Convergint Technology Center and company.
Be primarily responsible for performing preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross‑train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
Perform other duties and responsibilities as requested or required.
What You’ll Need
Develop exceptional customer focus and the ability to work under pressure; maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Develop technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
Company Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Requirements Education: High School/GED or equivalent experience.
Preferred Experience
1–3 years relevant experience
Experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.
Convergint is an Equal Opportunity Employer.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industry: Security and Investigations
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Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Security Service Technician to join our amazing culture. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.
Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.
Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customers’ best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Act as “our customer’s best service provider” at all times, thereby ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identify and resolve problems for many types of service calls including emergency and after‑hours calls; analyze repair requirements and provide customers with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Complete accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Communicate with and work with other team members consistently to improve overall operations of the Convergint Technology Center and company.
Be primarily responsible for performing preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross‑train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
Perform other duties and responsibilities as requested or required.
What You’ll Need
Develop exceptional customer focus and the ability to work under pressure; maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Develop technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
Company Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Requirements Education: High School/GED or equivalent experience.
Preferred Experience
1–3 years relevant experience
Experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.
Convergint is an Equal Opportunity Employer.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industry: Security and Investigations
#J-18808-Ljbffr