Proactivemgmt
Proactive Technology Management is looking for an experienced, creative, and detail-oriented IT Support Technician in the Detroit Metro area to join our team. This role demands strong communication, writing, and technical skills, along with a consultative mindset and the ability to guide clients through complex and sensitive security challenges. Success in this position requires sharp attention to detail, critical thinking, and a calm, personable demeanor. If you're passionate about helping businesses stay secure and compliant while keeping things practical and human, we want to hear from you.
Location:
We are looking for someone to work full time in the Detroit Metro area. This is a hybrid position that will include both remote and onsite work.
Proactive Technology Is Different:
Monthly check-ins and annual path planning
Defined path for career development and personal growth
Fun, team-based approach
Constantly learning new tech
We are Nuts about IT
Key Responsibilities: Microsoft 365 Security & Breach Remediation
Secure and configure Microsoft 365 environments to align with regulatory and security best practices
Identify and remediate threats within Microsoft 365, including DLP, sensitivity labels, and threat detection tools
Support clients through security incidents with technical guidance and calm, clear communication
Policy Writing
Draft security policies tailored to each client's environment, regulatory needs, and vendor relationships using ControlMap as a guide
Write clearly, professionally, and accurately with no use of generative AI; this is a high-integrity writing role
Communicate the purpose and impact of policies in practical terms clients can understand
Security & Risk Assessments
Lead vendor and cyber insurance assessments, from simple questionnaires to complex, evidence-based reviews
Analyze penetration test results and develop actionable remediation plans
Coordinate with internal teams to address vulnerabilities and compliance gaps
Compliance Support
Demonstrate working knowledge of SOC2, ISO, and similar frameworks
Guide and support clients through audit preparation and remediation
This is a fast-paced and dynamic position requiring a strong grasp of security fundamentals. The ideal candidate is a detail-oriented security professional who can write clear, customized policies, guide clients through complex assessments, and handle sensitive situations with confidence. This role requires strong communication, technical know-how, and the ability to work independently.
Must Have:
5+ years of IT Support experience
5+ years of Security experience
Extensive experience configuring and remediating Microsoft 365 environments for security and compliance
Extensive experience leading vendor risk, cyber insurance, and compliance assessments with minimal oversight
Experience with vulnerability management
Experience with MDR/EDR detection and response
Above and beyond customer service
Creative mindset
Good To Have:
Bachelor's degree
IT-related certifications
MSP Experience
Experience working directly with auditors or certification bodies
Background in client-facing roles during security incidents or remediation projects
Responsibilities:
Monday - Friday schedule
One Saturday per month for the first 18 months
Some travel may be required
Full Medical Benefits
10 Days Paid Vacation
Full Time
Dental & vision insurance
401(k) matching
#J-18808-Ljbffr
Location:
We are looking for someone to work full time in the Detroit Metro area. This is a hybrid position that will include both remote and onsite work.
Proactive Technology Is Different:
Monthly check-ins and annual path planning
Defined path for career development and personal growth
Fun, team-based approach
Constantly learning new tech
We are Nuts about IT
Key Responsibilities: Microsoft 365 Security & Breach Remediation
Secure and configure Microsoft 365 environments to align with regulatory and security best practices
Identify and remediate threats within Microsoft 365, including DLP, sensitivity labels, and threat detection tools
Support clients through security incidents with technical guidance and calm, clear communication
Policy Writing
Draft security policies tailored to each client's environment, regulatory needs, and vendor relationships using ControlMap as a guide
Write clearly, professionally, and accurately with no use of generative AI; this is a high-integrity writing role
Communicate the purpose and impact of policies in practical terms clients can understand
Security & Risk Assessments
Lead vendor and cyber insurance assessments, from simple questionnaires to complex, evidence-based reviews
Analyze penetration test results and develop actionable remediation plans
Coordinate with internal teams to address vulnerabilities and compliance gaps
Compliance Support
Demonstrate working knowledge of SOC2, ISO, and similar frameworks
Guide and support clients through audit preparation and remediation
This is a fast-paced and dynamic position requiring a strong grasp of security fundamentals. The ideal candidate is a detail-oriented security professional who can write clear, customized policies, guide clients through complex assessments, and handle sensitive situations with confidence. This role requires strong communication, technical know-how, and the ability to work independently.
Must Have:
5+ years of IT Support experience
5+ years of Security experience
Extensive experience configuring and remediating Microsoft 365 environments for security and compliance
Extensive experience leading vendor risk, cyber insurance, and compliance assessments with minimal oversight
Experience with vulnerability management
Experience with MDR/EDR detection and response
Above and beyond customer service
Creative mindset
Good To Have:
Bachelor's degree
IT-related certifications
MSP Experience
Experience working directly with auditors or certification bodies
Background in client-facing roles during security incidents or remediation projects
Responsibilities:
Monday - Friday schedule
One Saturday per month for the first 18 months
Some travel may be required
Full Medical Benefits
10 Days Paid Vacation
Full Time
Dental & vision insurance
401(k) matching
#J-18808-Ljbffr