The Home Depot
Join to apply for the MEASURE TECHNICIAN (Part-Time) El Monte, CA role at The Home Depot
Base Pay Range $20.00/hr - $23.00/hr
Position Purpose The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician’s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, creating, maintaining, and improving customer relationships while interacting with customers daily. It supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. The position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager.
Key Responsibilities
60% Appointment Measures - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
4% Collaboration - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
1% Compliance - Follow all policies, procedures, and adhere to work schedule.
35% Customer Service - Ask customers open-ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs.
Direct Manager / Direct Reports
Reports to Assistant Market Manager.
Up to 0 direct reports.
Travel Requirements Travel between locations required.
Physical Requirements Must continuously stand or walk or regularly require lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Minimum Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Reliable transportation.
Preferred Qualifications
None.
Minimum Education
High school diploma and/or GED.
Preferred Education
High school diploma and/or GED.
Minimum Years of Work Experience
1+ years of previous related work experience.
Preferred Years of Work Experience
1+ years of previous related work experience.
Minimum Leadership Experience
No previous leadership experience.
Preferred Leadership Experience
No previous leadership experience.
Certifications
None.
Competencies
Action Oriented
Collaborates
Communicates Effectively
Customer Focus
#J-18808-Ljbffr
Base Pay Range $20.00/hr - $23.00/hr
Position Purpose The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician’s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, creating, maintaining, and improving customer relationships while interacting with customers daily. It supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. The position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager.
Key Responsibilities
60% Appointment Measures - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
4% Collaboration - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
1% Compliance - Follow all policies, procedures, and adhere to work schedule.
35% Customer Service - Ask customers open-ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs.
Direct Manager / Direct Reports
Reports to Assistant Market Manager.
Up to 0 direct reports.
Travel Requirements Travel between locations required.
Physical Requirements Must continuously stand or walk or regularly require lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Minimum Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Reliable transportation.
Preferred Qualifications
None.
Minimum Education
High school diploma and/or GED.
Preferred Education
High school diploma and/or GED.
Minimum Years of Work Experience
1+ years of previous related work experience.
Preferred Years of Work Experience
1+ years of previous related work experience.
Minimum Leadership Experience
No previous leadership experience.
Preferred Leadership Experience
No previous leadership experience.
Certifications
None.
Competencies
Action Oriented
Collaborates
Communicates Effectively
Customer Focus
#J-18808-Ljbffr