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ADT

Service Technician

ADT, Rochester, New York, United States

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Service Technician

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ADT

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Company Overview ADT has been saving lives since 1874. As the #1 smart home security provider in the U.S., we help protect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that protect life and valuables, whether at home, in your business, or on the go. Our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

About Us At ADT, we’ve been helping save lives for over 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL with more than 200 locations across North America, we empower customers to live more secure and confident lives. Learn more at www.adt.com or follow us on Twitter, LinkedIn, Facebook, and Instagram.

What defines success at ADT The Residential Service Technician’s primary functions and responsibilities are: troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions.

What are your key responsibilities

Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.

Follow and complete required processes of wired/wireless technology and connection procedures.

Test and validate system signals/communication with central monitoring to properly establish service.

Serve as a customer service champion, demonstrating the willingness to help customers fix and understand protection in their homes.

Work in a dynamic, collaborative environment, working closely with customers and coworkers.

Provide solutions by visiting customers at their homes or businesses.

What are we looking for

Service experience

Technical aptitude

Strong verbal communication

Customer-focused and customer-driven mindset

Thrive in the face of uncertainty Valid driver’s license

High school degree or equivalent

What’s in it for you

Full benefits on the 1st of the month after 31 days of employment

Casual, yet energetic and engaging work environment

Medical, Dental, Vision, 401(k) with employer matching

Paid vacation time

Tuition reimbursement and employee referral bonuses

A culture of coaching, development, and career growth opportunities

Seniority level Not Applicable

Employment type Full-time

Job function Other

Industries Security and Investigations

ADT is an Equal Employment Opportunity (EEO) Employer ADT celebrates diversity and is committed to building an inclusive team. Visit jobs.adt.com/diversity to learn more.

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