Luxuryautomallofsiouxfalls
Service Technician Class B
Luxuryautomallofsiouxfalls, Sioux Falls, South Dakota, United States, 57102
Service Technician Class B
Title: Service Technician (B Class)
Reports to: Shop Foreman / Service Manager
Classification: Non-Exempt
Summary/Objective: As a Service Technician (Class B), you function as an experienced technician who is able to perform diagnoses and repairs of most vehicle components with little supervision required, and who has previously worked as a C Class general service technician.
Essential Functions / Duties
Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
Diagnoses vehicle problems based on customer complaints and inspection.
Communicates with parts department to obtain needed parts.
Saves and tags parts of the job if under warranty or if requested by the customer.
Examines assigned vehicle to determine if further safety or service work is required or recommended.
Communicates with Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
Documents all work performed and recommended on the repair order.
Road tests vehicles when required or refers to the test technician.
Participates in manufacturer-sponsored training programs, schools, and events.
Keeps abreast of manufacturer technical bulletins.
Inspects and test drives newly delivered vehicles for obvious damage and missing major components and drivability functions, while following a pre-delivery inspection check list.
Installs optional equipment specified by the customer or dealer.
Reports machinery defects or malfunctions to the Shop Foreman.
Ensures that customers’ cars are kept clean and notifies Service Advisor immediately of any changes to appearance or condition.
Keeps shop area neat and clean.
Follows the Fixed Right the First Time (FRFT) philosophy.
Maintains and is accountable for all dealership-owned tools and manuals, returning them to the proper place and in the same condition as received.
Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal and OSHA Right-to-Know.
Operates all tools and equipment in a safe manner.
Reports any safety issues immediately to management.
Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers.
Other duties may be assigned.
Competencies & Requirements
Troubleshooting – Determining causes of operating errors and deciding what to do about it.
Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Speaking – Talking to others to convey information effectively.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Mechanical – Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Engineering and Technology – Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.
Valid driver’s license
*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education / Certifications / Experience Associate’s degree (A.A.) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training; at least 2 years related experience and/or training or equivalent combination of education and experience.
Physical Demands Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. Regularly required to lift up to 10 pounds and up to 25 pounds. Frequently required to lift up to 50 pounds. Occasionally required to lift up to 100 pounds. Vision requirements include close vision. Talk or hear, walk and sit, occasionally stand; use hands to finger, handle, or feel; and reach with hands and arms.
Work Environment While performing the duties of this job the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock. The noise level in the environment is loud. Equipment used includes most tools and equipment in the service shop.
Supervisory Responsibility No
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Reports to: Shop Foreman / Service Manager
Classification: Non-Exempt
Summary/Objective: As a Service Technician (Class B), you function as an experienced technician who is able to perform diagnoses and repairs of most vehicle components with little supervision required, and who has previously worked as a C Class general service technician.
Essential Functions / Duties
Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
Diagnoses vehicle problems based on customer complaints and inspection.
Communicates with parts department to obtain needed parts.
Saves and tags parts of the job if under warranty or if requested by the customer.
Examines assigned vehicle to determine if further safety or service work is required or recommended.
Communicates with Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
Documents all work performed and recommended on the repair order.
Road tests vehicles when required or refers to the test technician.
Participates in manufacturer-sponsored training programs, schools, and events.
Keeps abreast of manufacturer technical bulletins.
Inspects and test drives newly delivered vehicles for obvious damage and missing major components and drivability functions, while following a pre-delivery inspection check list.
Installs optional equipment specified by the customer or dealer.
Reports machinery defects or malfunctions to the Shop Foreman.
Ensures that customers’ cars are kept clean and notifies Service Advisor immediately of any changes to appearance or condition.
Keeps shop area neat and clean.
Follows the Fixed Right the First Time (FRFT) philosophy.
Maintains and is accountable for all dealership-owned tools and manuals, returning them to the proper place and in the same condition as received.
Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal and OSHA Right-to-Know.
Operates all tools and equipment in a safe manner.
Reports any safety issues immediately to management.
Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers.
Other duties may be assigned.
Competencies & Requirements
Troubleshooting – Determining causes of operating errors and deciding what to do about it.
Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Speaking – Talking to others to convey information effectively.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Mechanical – Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Engineering and Technology – Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.
Valid driver’s license
*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education / Certifications / Experience Associate’s degree (A.A.) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training; at least 2 years related experience and/or training or equivalent combination of education and experience.
Physical Demands Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. Regularly required to lift up to 10 pounds and up to 25 pounds. Frequently required to lift up to 50 pounds. Occasionally required to lift up to 100 pounds. Vision requirements include close vision. Talk or hear, walk and sit, occasionally stand; use hands to finger, handle, or feel; and reach with hands and arms.
Work Environment While performing the duties of this job the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock. The noise level in the environment is loud. Equipment used includes most tools and equipment in the service shop.
Supervisory Responsibility No
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