Dyson
Sales & Service Technician – Dyson
Join Dyson as a Sales & Service Technician. This full‑time position requires weekend and evening hours and includes a competitive hourly rate plus annual bonus opportunity.
About Us Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago’s Fulton Market neighborhood. We have employees working in field sales, service centers, and our growing number of Beauty and technology Demo Stores across the country. We are a beauty and technology global enterprise, growing fast with huge ambition – more categories, more locations and more people.
About the Role
Full‑time position with weekend and evening hours, competitive hourly rate plus annual bonus.
Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products, including vacuums, fans, air purifiers, hair‑dryers and other products.
Properly manage parts usage and inventory as required and/or directed.
Communicate information on other Dyson products to promote cross‑selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
Input customer sales information into Dyson POS system to process orders efficiently.
Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary.
Ensure all process activity is communicated and Dyson service levels are understood and exercised.
Assist Service Team in escalated repair instances.
About You
6+ months in a customer service and/or sales related position.
High level ability to troubleshoot product faults and provide proper resolution. Basic electrical and mechanical knowledge preferred.
Strong written, verbal and interpersonal communication skills; strong presentation skills required.
Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus.
Ability to lift and move up to 50 lbs.
High School Diploma or equivalent required.
Must be at least 18 years of age.
Benefits At Dyson, how we reward you is linked to our high‑performance culture. It’s about more than salary and bonus. We offer a package of financial, lifestyle and health benefits.
Financial Benefits
401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Lifestyle Benefits
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and vacation time
Pre‑tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Health Benefits
Multi‑Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short‑Term and Long‑Term Disability
Dyson is an equal opportunity employer. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.
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About Us Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago’s Fulton Market neighborhood. We have employees working in field sales, service centers, and our growing number of Beauty and technology Demo Stores across the country. We are a beauty and technology global enterprise, growing fast with huge ambition – more categories, more locations and more people.
About the Role
Full‑time position with weekend and evening hours, competitive hourly rate plus annual bonus.
Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products, including vacuums, fans, air purifiers, hair‑dryers and other products.
Properly manage parts usage and inventory as required and/or directed.
Communicate information on other Dyson products to promote cross‑selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
Input customer sales information into Dyson POS system to process orders efficiently.
Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary.
Ensure all process activity is communicated and Dyson service levels are understood and exercised.
Assist Service Team in escalated repair instances.
About You
6+ months in a customer service and/or sales related position.
High level ability to troubleshoot product faults and provide proper resolution. Basic electrical and mechanical knowledge preferred.
Strong written, verbal and interpersonal communication skills; strong presentation skills required.
Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus.
Ability to lift and move up to 50 lbs.
High School Diploma or equivalent required.
Must be at least 18 years of age.
Benefits At Dyson, how we reward you is linked to our high‑performance culture. It’s about more than salary and bonus. We offer a package of financial, lifestyle and health benefits.
Financial Benefits
401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Lifestyle Benefits
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and vacation time
Pre‑tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Health Benefits
Multi‑Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short‑Term and Long‑Term Disability
Dyson is an equal opportunity employer. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.
#J-18808-Ljbffr