HYTORC SOUTH EAST ASIA
Description
Beginning in 1968, HYTORC has established itself as the worldwide leader in hydraulic and pneumatic torque wrench manufacturing, becoming the most trusted name in the industry. Over 50 years, we have focused on engineering new technologies while building a 24/7 service network. Our mission: to make industrial bolting simpler, more precise and more reliable. Whether we’re helping to cap the Gulf oil leak in the bottom of the ocean or reaching for the sky in erecting the new World Trade Center, we provide a myriad of industries with better bolting solutions.
Job Details Mobile Service Technician – field service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.
General Purpose Using the service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.
Essential Duties and Responsibilities
Travel throughout your territory to call on regular and prospective customers to solicit and perform repair, calibration, and technical consultation.
Initiate contact with prospective customers to grow new business.
Combine technical experience with company training, addressing customer needs and issues, including troubleshooting and maintenance of mechanical, hydraulic, and manual tools, pumps and equipment.
Adhere to company processes, procedures, safety standards and schedules for daily activities including scheduled repairs and calibrations, cold‑calling to prospective customers and other territory assignments as directed by the Branch Manager.
Provide required reporting to Branch Manager on schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
Work with Branch Manager and service team members, engineers and customers to meet the growing day‑to‑day repair requirements.
Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager.
Provide support as needed to territory managers for growth of sales and service opportunities.
Check tools for safety decals and safe operating features and maintain an accurate schedule and record of maintenance.
Assist in familiarizing and training customers on tool operation and maintenance.
Demonstrate orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
Complete all necessary paperwork for repairs and calibrations.
Check inventory to ensure that parts and tools are available for customers; maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance.
Education / Experience Required
High School diploma.
3+ years of hands‑on mechanical/technical experience.
Self‑motivated and driven to succeed.
Experience with a proven track record in customer satisfaction.
Excellent technical, communication, organizational and presentation skills.
Clean and valid driver’s license.
A safe, preferably covered, space at or near your home to keep the van overnight.
Computer Skills Necessary
Basic Microsoft Outlook, Word, Excel.
Physical Demands / Requirements
Be able to lift or move up to 75 pounds.
Work Environment This position requires travel throughout the assigned territory to call on regular and prospective customers to repair and calibrate tools. These repairs and calibrations are performed in the service area of the company vehicle.
Position Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Industrial Machinery Manufacturing
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Job Details Mobile Service Technician – field service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.
General Purpose Using the service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.
Essential Duties and Responsibilities
Travel throughout your territory to call on regular and prospective customers to solicit and perform repair, calibration, and technical consultation.
Initiate contact with prospective customers to grow new business.
Combine technical experience with company training, addressing customer needs and issues, including troubleshooting and maintenance of mechanical, hydraulic, and manual tools, pumps and equipment.
Adhere to company processes, procedures, safety standards and schedules for daily activities including scheduled repairs and calibrations, cold‑calling to prospective customers and other territory assignments as directed by the Branch Manager.
Provide required reporting to Branch Manager on schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
Work with Branch Manager and service team members, engineers and customers to meet the growing day‑to‑day repair requirements.
Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager.
Provide support as needed to territory managers for growth of sales and service opportunities.
Check tools for safety decals and safe operating features and maintain an accurate schedule and record of maintenance.
Assist in familiarizing and training customers on tool operation and maintenance.
Demonstrate orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
Complete all necessary paperwork for repairs and calibrations.
Check inventory to ensure that parts and tools are available for customers; maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance.
Education / Experience Required
High School diploma.
3+ years of hands‑on mechanical/technical experience.
Self‑motivated and driven to succeed.
Experience with a proven track record in customer satisfaction.
Excellent technical, communication, organizational and presentation skills.
Clean and valid driver’s license.
A safe, preferably covered, space at or near your home to keep the van overnight.
Computer Skills Necessary
Basic Microsoft Outlook, Word, Excel.
Physical Demands / Requirements
Be able to lift or move up to 75 pounds.
Work Environment This position requires travel throughout the assigned territory to call on regular and prospective customers to repair and calibrate tools. These repairs and calibrations are performed in the service area of the company vehicle.
Position Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Industrial Machinery Manufacturing
#ZR
#J-18808-Ljbffr