Convergint
Banking Service Technician II - Charlotte, NC
Convergint, Charlotte, North Carolina, United States, 28245
Convergint is looking for a full‑time, enthusiastic, results‑driven, and forward‑thinking Banking Service Technician II to join our amazing culture. In this role you will troubleshoot, repair and perform preventive maintenance on banking security equipment including security camera, access control, alarm systems, banking drive‑up equipment, vaults, safe deposit boxes, ATMs and more. Effective verbal, written and interpersonal communication skills are required.
Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You act with integrity, are committed to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.
Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company is built upon a solid foundation of 10 values and beliefs which drive our culture, making us the #1 global, service‑based systems integrator in the industry.
Responsibilities
PLC & safety & alarm & smoke alarm system configuration – install, configurations and maintenance.
Install a variety of security & monitoring equipment. (CCTV, alarms, access control).
Maintenance, field & remote technical troubleshooting.
Offer a full range of consulting/sales support/installation/systems integration services to a broad portfolio of customers.
Operate and maintain all tools and equipment needed to support the customer’s needs 24/7 (floor and off‑site).
Identify the root cause of a technical issue, develop the solution, and provide on‑site installation or installation of the custom field solution.
Create/maintain system documents and troubleshooting reference guides.
What You’ll Need
Working knowledge of drive‑up, locking, and electronic systems specific to the banking industry.
Basic knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to the remote system.
Solid knowledge of mechanical and electrical systems.
Customer focus – maintaining awareness of and seeking to meet the needs and wants of the customer.
Strong communication skills both oral and written.
Adaptability – responds effectively to changes in situation or information.
Benefits
10 company holidays and paid time off starting at 13 days annually.
Fun & Laughter Day Off.
Medical, dental & vision plan.
Life insurance & disability plan.
Wellness program.
401(k) matching plan.
Colleague assistance program.
Tuition reimbursement.
Competitive salary and compensation plan.
Vehicle reimbursement plan or company vehicle.
Corporate social responsibility day.
Cell phone reimbursement (if applicable).
Paid parental leave.
Requirements Education:
High school/GED or equivalent experience.
Preferred Experience:
Technical diploma and/or equivalent trade experience ( e.g. electrician), 1 year of previous technician experience within a commercial, industrial, or facilities operation setting. Experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.
Convergint is an equal opportunity employer.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industry Security and Investigations
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Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You act with integrity, are committed to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.
Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company is built upon a solid foundation of 10 values and beliefs which drive our culture, making us the #1 global, service‑based systems integrator in the industry.
Responsibilities
PLC & safety & alarm & smoke alarm system configuration – install, configurations and maintenance.
Install a variety of security & monitoring equipment. (CCTV, alarms, access control).
Maintenance, field & remote technical troubleshooting.
Offer a full range of consulting/sales support/installation/systems integration services to a broad portfolio of customers.
Operate and maintain all tools and equipment needed to support the customer’s needs 24/7 (floor and off‑site).
Identify the root cause of a technical issue, develop the solution, and provide on‑site installation or installation of the custom field solution.
Create/maintain system documents and troubleshooting reference guides.
What You’ll Need
Working knowledge of drive‑up, locking, and electronic systems specific to the banking industry.
Basic knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to the remote system.
Solid knowledge of mechanical and electrical systems.
Customer focus – maintaining awareness of and seeking to meet the needs and wants of the customer.
Strong communication skills both oral and written.
Adaptability – responds effectively to changes in situation or information.
Benefits
10 company holidays and paid time off starting at 13 days annually.
Fun & Laughter Day Off.
Medical, dental & vision plan.
Life insurance & disability plan.
Wellness program.
401(k) matching plan.
Colleague assistance program.
Tuition reimbursement.
Competitive salary and compensation plan.
Vehicle reimbursement plan or company vehicle.
Corporate social responsibility day.
Cell phone reimbursement (if applicable).
Paid parental leave.
Requirements Education:
High school/GED or equivalent experience.
Preferred Experience:
Technical diploma and/or equivalent trade experience ( e.g. electrician), 1 year of previous technician experience within a commercial, industrial, or facilities operation setting. Experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.
Convergint is an equal opportunity employer.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industry Security and Investigations
#J-18808-Ljbffr