Professional Packaging Systems
Engineering Service Technician
Professional Packaging Systems, Grand Prairie, Texas, United States, 75051
Engineering Service Technician
Pay: $36.00-$40.00/hr
Professional Packaging Systems (Pro Pac) has been an industry leader for over 50 years, delivering innovative packaging solutions to a wide range of sectors, from e‑commerce and retail to food, beverage, automotive, and electronics. Our culture is built on integrity, customer focus, and a commitment to employee growth.
We are seeking an Engineering Service Technician who will represent the company in delivering packaging machine installations, maintenance, and optimization services, including electrical work. Equipment includes conveyors, palletizers, baggers, case packers, form‑fill‑seal machines, shrink tunnels, stretch wrappers, and printed film wrappers. The role supports both semi‑automated and fully automated/robotic systems, with additional responsibilities in research, prototype development, product inspections, and customer support.
Key Responsibilities
Install, commission, and configure packaging machinery and systems.
Perform scheduled and emergency maintenance and repairs on a wide range of equipment.
Troubleshoot mechanical, electrical, pneumatic, and control system issues.
Provide on‑site and remote technical support to customers and internal teams.
Interpret mechanical drawings, electrical schematics, and technical manuals.
Document service activities, parts usage, and customer interactions accurately.
Train customer personnel on equipment operation and maintenance.
Collaborate with engineering and sales teams to resolve technical issues and enhance service quality.
Travel to customer sites as required, including overnight travel.
Qualifications
Strong multi‑disciplinary troubleshooting skills (electrical, mechanical, controls).
In‑depth knowledge of high‑voltage systems (480 V 3‑phase, 220 V, 110 V).
Proficiency with PLCs and field components (photo eyes, proximity sensors, encoders, timers).
Experience with servo motors, drives, and variable frequency drives (VFDs).
Basic understanding of control logic (ladder logic, function block diagrams).
Familiarity with machine timing systems and encoder synchronization.
Ability to assess and prioritize repair needs effectively.
Proven ability to respond to service calls with urgency and professionalism.
Strong commitment to safety and adherence to industrial best practices.
Proficiency with Microsoft Office and basic computer‑based documentation tools.
Valid driver’s license and ability to travel up to 50%, including weekends and overnight stays.
Possession and maintenance of appropriate personal hand tools.
Education & Experience
High school diploma required.
Minimum 5 years’ experience in troubleshooting, repair, and maintenance of industrial or packaging equipment.
Preferred Qualifications
College education is a plus.
Fluency in English (written, spoken, and reading) required.
Spanish language skills (written and verbal) are a plus.
About Pro Pac and Qual Pac Founded in 1971, Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide the best packaging solutions for our customers. We serve every industry, including e‑commerce, retail, wholesale food, snack, beverage, specialty manufacturing, fresh produce, hobby and craft, automotive, electronics, pet, and cosmetic industries. We are headquartered in Grand Prairie, Texas, with regional sales branches in El Paso and Brownsville, TX, and additional contract packaging/fulfillment operations in Brookshire, TX; Charlotte, NC; and Olathe, KS.
Come join a growing group of honest, knowledgeable, and skilled professionals who are dedicated to offering superior products and services to those we serve. Visit us at https://www.propac.com/.
#J-18808-Ljbffr
Professional Packaging Systems (Pro Pac) has been an industry leader for over 50 years, delivering innovative packaging solutions to a wide range of sectors, from e‑commerce and retail to food, beverage, automotive, and electronics. Our culture is built on integrity, customer focus, and a commitment to employee growth.
We are seeking an Engineering Service Technician who will represent the company in delivering packaging machine installations, maintenance, and optimization services, including electrical work. Equipment includes conveyors, palletizers, baggers, case packers, form‑fill‑seal machines, shrink tunnels, stretch wrappers, and printed film wrappers. The role supports both semi‑automated and fully automated/robotic systems, with additional responsibilities in research, prototype development, product inspections, and customer support.
Key Responsibilities
Install, commission, and configure packaging machinery and systems.
Perform scheduled and emergency maintenance and repairs on a wide range of equipment.
Troubleshoot mechanical, electrical, pneumatic, and control system issues.
Provide on‑site and remote technical support to customers and internal teams.
Interpret mechanical drawings, electrical schematics, and technical manuals.
Document service activities, parts usage, and customer interactions accurately.
Train customer personnel on equipment operation and maintenance.
Collaborate with engineering and sales teams to resolve technical issues and enhance service quality.
Travel to customer sites as required, including overnight travel.
Qualifications
Strong multi‑disciplinary troubleshooting skills (electrical, mechanical, controls).
In‑depth knowledge of high‑voltage systems (480 V 3‑phase, 220 V, 110 V).
Proficiency with PLCs and field components (photo eyes, proximity sensors, encoders, timers).
Experience with servo motors, drives, and variable frequency drives (VFDs).
Basic understanding of control logic (ladder logic, function block diagrams).
Familiarity with machine timing systems and encoder synchronization.
Ability to assess and prioritize repair needs effectively.
Proven ability to respond to service calls with urgency and professionalism.
Strong commitment to safety and adherence to industrial best practices.
Proficiency with Microsoft Office and basic computer‑based documentation tools.
Valid driver’s license and ability to travel up to 50%, including weekends and overnight stays.
Possession and maintenance of appropriate personal hand tools.
Education & Experience
High school diploma required.
Minimum 5 years’ experience in troubleshooting, repair, and maintenance of industrial or packaging equipment.
Preferred Qualifications
College education is a plus.
Fluency in English (written, spoken, and reading) required.
Spanish language skills (written and verbal) are a plus.
About Pro Pac and Qual Pac Founded in 1971, Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide the best packaging solutions for our customers. We serve every industry, including e‑commerce, retail, wholesale food, snack, beverage, specialty manufacturing, fresh produce, hobby and craft, automotive, electronics, pet, and cosmetic industries. We are headquartered in Grand Prairie, Texas, with regional sales branches in El Paso and Brownsville, TX, and additional contract packaging/fulfillment operations in Brookshire, TX; Charlotte, NC; and Olathe, KS.
Come join a growing group of honest, knowledgeable, and skilled professionals who are dedicated to offering superior products and services to those we serve. Visit us at https://www.propac.com/.
#J-18808-Ljbffr