ATS Corporation
Overview
ATS Corporation is an industry‑leading automation solutions and technology provider to many of the world's most successful companies. Using extensive knowledge and global capabilities in custom and repeat automation, automation products and value‑added solutions including pre‑automation and after‑sales services, ATS businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food & beverage, consumer products, and energy. With a dynamic culture that is bolstered by driven employees and the ATS Business Model (ABM), ATS companies are united by a shared purpose of creating solutions that positively impact lives around the world. Founded in 1978, ATS employs over 7,000 people at more than 65 manufacturing facilities and over 85 offices in North America, Europe, Southeast Asia and Oceania. The Company's common shares are traded on the Toronto Stock Exchange and the NYSE under the symbol ‘ATS’. EndFlex, an ATS company, offers a wide range of primary and secondary packaging technologies, servicing industries that range from food, nutraceuticals, pharmaceuticals, industrial, and cannabis with a primary manufacturing site in Miami, FL. Packaging solutions include vertical and horizontal form‑fill‑seal, pre‑made pouch bagging, flow wrapping, cartoning, and bag‑in‑box solutions. Their filling technology includes auger powder filling, weigh filling for solids, multi‑point depositors, and pre‑roll automation for cannabis. Additionally, they offer a number of integrated and robotic solutions for customers in the packaging space.
Responsibilities
Perform service and commissioning to local and international customers (70‑80% travel time)
Respect agenda timeline, contract and work order assigned to you
Can be required to work afterhours and weekends
Responsible for developing and maintaining clear and friendly communication with customers, while offering an optimal service experience
Submit daily reports on job progress / status
Perform training on‑site to help users work with our equipment safely and efficiently
Provide technical counselling to customers
Work with customers to create spare part stock to sell parts and for installation
Participate in closing calls with Customer Care Specialist prior to the departure of a job
Debrief and submit documents/media along with any unsolved tasks or internal information for machine improvements
Participate in the process of video and picture documentation while onsite
Participate in creation of user documentation (manuals, training programs, guides, plans, etc.)
Share documentation with the company through FTP
Suggest process or machine improvements/solutions to increase customer satisfaction (ECR)
Participate in continuous improvement initiatives to improve machine design, upgrades, machine software and knowledge base
Support sales initiatives by providing demonstrations or training and operational initiatives by providing technical support to inspect, debug and approve equipment for shipping in our facility
Telephone technical support calls
Assist and provide support to the integration and training of new employees in his/her area of expertise
Work closely with the intern technician at all levels (assembly and testing)
Help in shipping/crating of machines as needed
Bi‑lingual in Spanish and English is a plus
Respect the objective & expectations
Respect internal policy of EndFlex
Respects the company's standards such as punching rules, policies, procedures
Read, understand and interpret drawings, sketches and work specifications
Carry out mechanical assemblies and adjustments on machines
Read and respect the instructions of shop packets for individual machines and system integration
Respect and apply the 6S principles
Responsible for updating the files on customer folder (video and pictures)
Repair and rework parts or systems whenever it is necessary and complete required documentation (NCR and ECR)
Position, align and adjust parts for proper fit and assembly, connect cables, tubes and wires
Install pneumatic connections
Fasten parts together using bolting or other fastening and joining techniques
Basic machining
Lead testing, integration performed according to customer specification based on the sales order
Perform assembly by using hand tools, power tools or precision instruments
Analyze and record test results and prepare written assembly/testing documentation
Perform bolt marking
Build or update assembly documentation
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Automation Machinery Manufacturing
#J-18808-Ljbffr
Responsibilities
Perform service and commissioning to local and international customers (70‑80% travel time)
Respect agenda timeline, contract and work order assigned to you
Can be required to work afterhours and weekends
Responsible for developing and maintaining clear and friendly communication with customers, while offering an optimal service experience
Submit daily reports on job progress / status
Perform training on‑site to help users work with our equipment safely and efficiently
Provide technical counselling to customers
Work with customers to create spare part stock to sell parts and for installation
Participate in closing calls with Customer Care Specialist prior to the departure of a job
Debrief and submit documents/media along with any unsolved tasks or internal information for machine improvements
Participate in the process of video and picture documentation while onsite
Participate in creation of user documentation (manuals, training programs, guides, plans, etc.)
Share documentation with the company through FTP
Suggest process or machine improvements/solutions to increase customer satisfaction (ECR)
Participate in continuous improvement initiatives to improve machine design, upgrades, machine software and knowledge base
Support sales initiatives by providing demonstrations or training and operational initiatives by providing technical support to inspect, debug and approve equipment for shipping in our facility
Telephone technical support calls
Assist and provide support to the integration and training of new employees in his/her area of expertise
Work closely with the intern technician at all levels (assembly and testing)
Help in shipping/crating of machines as needed
Bi‑lingual in Spanish and English is a plus
Respect the objective & expectations
Respect internal policy of EndFlex
Respects the company's standards such as punching rules, policies, procedures
Read, understand and interpret drawings, sketches and work specifications
Carry out mechanical assemblies and adjustments on machines
Read and respect the instructions of shop packets for individual machines and system integration
Respect and apply the 6S principles
Responsible for updating the files on customer folder (video and pictures)
Repair and rework parts or systems whenever it is necessary and complete required documentation (NCR and ECR)
Position, align and adjust parts for proper fit and assembly, connect cables, tubes and wires
Install pneumatic connections
Fasten parts together using bolting or other fastening and joining techniques
Basic machining
Lead testing, integration performed according to customer specification based on the sales order
Perform assembly by using hand tools, power tools or precision instruments
Analyze and record test results and prepare written assembly/testing documentation
Perform bolt marking
Build or update assembly documentation
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Automation Machinery Manufacturing
#J-18808-Ljbffr