Southwest Behavioral & Health Services
Front Office Representative
Southwest Behavioral & Health Services, Phoenix, Arizona, United States, 85003
4420 S. 32nd St., Broadway Outpatient, PHOENIX, AZ 85040, USA
Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Representative who can help us fulfill our mission: “Delivering compassionate care to enhance lives and improve communities.” We are seeking someone who enjoys coordinating with people, is organized, and possesses excellent communication skills. If this describes you, you may be the person we are looking for to join our dynamic Broadway team!
Job Preview at a Glance The Front Office Representative will be responsible for processing medication refill requests, prior authorizations, and lab results. In addition, the role manages prescriber schedules and acts as a liaison between consumers, prescribers, and other clinical staff. MAs are encouraged to apply.
Location & Schedule We are seeking a Front Office Representative to join our
Broadway Outpatient Clinic!
This is a full-time 40‑hour per week position.
Medical Assistants encouraged to apply!
Responsibilities
Processes refill requests, medication issues and prior authorizations
Processes and monitors lab results
Administers injections as needed.
Makes requested client contact calls for customer service follow‑up and complaint resolution
Manages prescriber schedules (blocking documentation time, meetings, etc.)
Establishes, updates and maintains all client databases and scheduling of consumer appointments
Maintains accurate, thorough, and current documentation of contact with consumers and services received/provided
Coordinates transportation as clinically necessary/appropriate
Coordinates care and needs in accordance with established policies, procedures and clinical protocols
Obtains vital signs for prescribers
Schedules medication, counseling, and intake appointments
Completes intake referrals and screening
Calls to reschedule appointments when clinical staff are out unexpectedly
Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor, Program Director and/or Administrative Coordinator
Greets consumers and answers all incoming phone calls by third ring
Checks clients in/out
Confirms/updates consumer contact information
Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D
Processes transfer requests
Collects client fees/copay
May be expected to work at various SB&H locations as required
Qualifications
High School Diploma or G.E.D required
Requires prior clerical experience, preferably in a behavioral health setting (consideration given for course work in lieu of part of the experience requirements)
Preferred
Completion of a Medical Assistant training program highly preferred
Medical Assistant Certification preferred
1-2 years of experience in a medical or behavioral health background preferred
3 weeks of PTO your 1st year of employment, with increased accruals after continued service
10 paid holidays
Low‑cost medical, dental and vision insurance, short‑term/long‑term disability and life insurance for employees
We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account
Career Development – Benefit from our culture of internal promotion
We help you with your higher education goals – reduce your tuition costs with our tuition reimbursement program & discount degree programs
Employee Assistance Program, Health & Wellness and much more
About SB&H Southwest Behavioral & Health Services is a large and growing, non‑profit community‑based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well‑established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.
Empowered Belonging Program
Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.
Where everyone belongs. Where everyone leads. Join us in shaping a community where your difference makes a difference, and your impact is real.
SB&H is a drug‑free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Representative who can help us fulfill our mission: “Delivering compassionate care to enhance lives and improve communities.” We are seeking someone who enjoys coordinating with people, is organized, and possesses excellent communication skills. If this describes you, you may be the person we are looking for to join our dynamic Broadway team!
Job Preview at a Glance The Front Office Representative will be responsible for processing medication refill requests, prior authorizations, and lab results. In addition, the role manages prescriber schedules and acts as a liaison between consumers, prescribers, and other clinical staff. MAs are encouraged to apply.
Location & Schedule We are seeking a Front Office Representative to join our
Broadway Outpatient Clinic!
This is a full-time 40‑hour per week position.
Medical Assistants encouraged to apply!
Responsibilities
Processes refill requests, medication issues and prior authorizations
Processes and monitors lab results
Administers injections as needed.
Makes requested client contact calls for customer service follow‑up and complaint resolution
Manages prescriber schedules (blocking documentation time, meetings, etc.)
Establishes, updates and maintains all client databases and scheduling of consumer appointments
Maintains accurate, thorough, and current documentation of contact with consumers and services received/provided
Coordinates transportation as clinically necessary/appropriate
Coordinates care and needs in accordance with established policies, procedures and clinical protocols
Obtains vital signs for prescribers
Schedules medication, counseling, and intake appointments
Completes intake referrals and screening
Calls to reschedule appointments when clinical staff are out unexpectedly
Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor, Program Director and/or Administrative Coordinator
Greets consumers and answers all incoming phone calls by third ring
Checks clients in/out
Confirms/updates consumer contact information
Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D
Processes transfer requests
Collects client fees/copay
May be expected to work at various SB&H locations as required
Qualifications
High School Diploma or G.E.D required
Requires prior clerical experience, preferably in a behavioral health setting (consideration given for course work in lieu of part of the experience requirements)
Preferred
Completion of a Medical Assistant training program highly preferred
Medical Assistant Certification preferred
1-2 years of experience in a medical or behavioral health background preferred
3 weeks of PTO your 1st year of employment, with increased accruals after continued service
10 paid holidays
Low‑cost medical, dental and vision insurance, short‑term/long‑term disability and life insurance for employees
We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account
Career Development – Benefit from our culture of internal promotion
We help you with your higher education goals – reduce your tuition costs with our tuition reimbursement program & discount degree programs
Employee Assistance Program, Health & Wellness and much more
About SB&H Southwest Behavioral & Health Services is a large and growing, non‑profit community‑based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well‑established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.
Empowered Belonging Program
Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.
Where everyone belongs. Where everyone leads. Join us in shaping a community where your difference makes a difference, and your impact is real.
SB&H is a drug‑free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#J-18808-Ljbffr