mcrhotels.com
Hilton Garden Inn Louisville, 400 Sherburn Ln, Louisville, Kentucky, United States of America
Job Description Posted Monday, December 15, 2025 at 6:00 AM
Hilton Garden Inn Louisville Mall of St. Matthews SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations 1. Happy Guests
Guest Relations:
Greet guests happily upon arrival and throughout their stay with a smile.
Name Use:
Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction:
All Team Members work together to contribute to great guest satisfaction scores.
Recovery:
Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge:
Strong knowledge of all features of the hotel facility and amenities.
Events:
Awareness and support for all groups and events at the hotel.
Technology:
Understanding of relevant technology for each role.
Phone Etiquette:
Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces:
All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In:
Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning:
Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy:
All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports:
Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform:
All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication:
Communication between Team Members should be clear, honest, and professional.
Can Do Attitude:
Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Collaboration:
All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: Role Specific Duties and Expectations The
Bartender
provides customized beverage service to each of the hotel’s restaurant/bar customers in a friendly, energetic, and timely manner. Responsible for assuring the guest is having a great time and/or relaxing while at the bar. Associates are passionate about guest service and can communicate effectively and multitask.
Responsibilities:
Friendly Greeting:
Greet guests and give a clear and correct description of food and beverage options.
Bar Organization:
Maintain proper and adequate set-up of the bar area.
Bar Stocking:
Stock beer, wine, spirits, paper products, straws and stirrers, condiments, and produce. Maintain stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables.
Mixology:
Mix, garnish, and present drinks using standard ingredient recipes and practice portion control.
Meeting Attendance:
Attend monthly departmental meetings.
POS Skills:
Input orders into computer and secure accurate payment.
Cash Management:
Receive cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all moneys.
Bar Stock Management:
Lock up and store all beverages, food and other equipment items, deposits cash drops and secures bank at end of shift as needed.
Bar Manicure:
Sanitize and clean in and around the bar area.
Side work:
Complete daily inventory prep sheet and other side work allowable by labor rules.
Menu Knowledge:
Knowledge and familiarity of current food and beverage offerings. Promote and document orders for drinks.
Food Safety:
Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning.
Cleanliness:
Assist in maintaining the cleanliness of the restaurant and surrounding areas.
General Hotel Knowledge:
Demonstrate knowledge of hours and available amenities of the hotel.
Team Player:
Work effectively and efficiently with the service and kitchen teams.
SECTION THREE: Success Metrics Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements Qualifications & Requirements:
Work Experience:
Experience in a hospitality, service, consumer-facing franchise or related field preferred. Knowledge of drink preparation, previous bartender experience preferred.
Must have a positive attitude and willingness to learn.
Ability to follow instructions, assigned tasks, and meet deadlines.
Always provide friendly service with a smile to guests.
Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.
Must clock in/out for breaks at the designated time on your schedule.
Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Lifting: Carrying certain laundry supplies, linens and other items.
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
The Employer retains the right to change or assign other duties to this position.
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
Our Company
MCR is the
3rd-largest hotel owner-operator
in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a
$5.0 billion portfolio
of
148 premium-branded hotels
containing more than 22,000 guestrooms across
37 states and 106 cities .
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named
one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
MCR is a three-time recipient of the
Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
Hilton Legacy Award for Top Performer .
For the TWA Hotel at New York’s JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What’s in it for you?
Weekly Pay
Paid Time Off
Retirement Options
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Hilton Garden Inn Louisville, 400 Sherburn Ln, Louisville, Kentucky, United States of America
#J-18808-Ljbffr
Job Description Posted Monday, December 15, 2025 at 6:00 AM
Hilton Garden Inn Louisville Mall of St. Matthews SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations 1. Happy Guests
Guest Relations:
Greet guests happily upon arrival and throughout their stay with a smile.
Name Use:
Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction:
All Team Members work together to contribute to great guest satisfaction scores.
Recovery:
Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge:
Strong knowledge of all features of the hotel facility and amenities.
Events:
Awareness and support for all groups and events at the hotel.
Technology:
Understanding of relevant technology for each role.
Phone Etiquette:
Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces:
All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In:
Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning:
Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy:
All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports:
Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform:
All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication:
Communication between Team Members should be clear, honest, and professional.
Can Do Attitude:
Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Collaboration:
All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: Role Specific Duties and Expectations The
Bartender
provides customized beverage service to each of the hotel’s restaurant/bar customers in a friendly, energetic, and timely manner. Responsible for assuring the guest is having a great time and/or relaxing while at the bar. Associates are passionate about guest service and can communicate effectively and multitask.
Responsibilities:
Friendly Greeting:
Greet guests and give a clear and correct description of food and beverage options.
Bar Organization:
Maintain proper and adequate set-up of the bar area.
Bar Stocking:
Stock beer, wine, spirits, paper products, straws and stirrers, condiments, and produce. Maintain stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables.
Mixology:
Mix, garnish, and present drinks using standard ingredient recipes and practice portion control.
Meeting Attendance:
Attend monthly departmental meetings.
POS Skills:
Input orders into computer and secure accurate payment.
Cash Management:
Receive cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all moneys.
Bar Stock Management:
Lock up and store all beverages, food and other equipment items, deposits cash drops and secures bank at end of shift as needed.
Bar Manicure:
Sanitize and clean in and around the bar area.
Side work:
Complete daily inventory prep sheet and other side work allowable by labor rules.
Menu Knowledge:
Knowledge and familiarity of current food and beverage offerings. Promote and document orders for drinks.
Food Safety:
Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning.
Cleanliness:
Assist in maintaining the cleanliness of the restaurant and surrounding areas.
General Hotel Knowledge:
Demonstrate knowledge of hours and available amenities of the hotel.
Team Player:
Work effectively and efficiently with the service and kitchen teams.
SECTION THREE: Success Metrics Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements Qualifications & Requirements:
Work Experience:
Experience in a hospitality, service, consumer-facing franchise or related field preferred. Knowledge of drink preparation, previous bartender experience preferred.
Must have a positive attitude and willingness to learn.
Ability to follow instructions, assigned tasks, and meet deadlines.
Always provide friendly service with a smile to guests.
Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.
Must clock in/out for breaks at the designated time on your schedule.
Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Lifting: Carrying certain laundry supplies, linens and other items.
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
The Employer retains the right to change or assign other duties to this position.
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
Our Company
MCR is the
3rd-largest hotel owner-operator
in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a
$5.0 billion portfolio
of
148 premium-branded hotels
containing more than 22,000 guestrooms across
37 states and 106 cities .
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named
one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
MCR is a three-time recipient of the
Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
Hilton Legacy Award for Top Performer .
For the TWA Hotel at New York’s JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What’s in it for you?
Weekly Pay
Paid Time Off
Retirement Options
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Hilton Garden Inn Louisville, 400 Sherburn Ln, Louisville, Kentucky, United States of America
#J-18808-Ljbffr