Medical Office Receptionist Western Carolina Orthopaedic Specialist
Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Medical Office Receptionist joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
Join our team at Western Carolina Orthopaedic Specialists, a growing, patient-focused practice dedicated to delivering exceptional orthopedic care in a collaborative and supportive environment. Our team includes one experienced orthopedic surgeon, with two more joining us this fall, along with a skilled nurse practitioner and physician assistant. We value teamwork, innovation, and a shared commitment to helping our patients move better and live well.
A Medical Office Receptionist who excels in this role:
- Greets visitors and communicates with patients and providers.
- Places, answers, and directs phone calls and distributes messages, including retrieval and distribution of answering service messages.
- Completes all aspects of the check-in/check-out process.
- Enters and updates patient demographics and insurance information.
- Collects any copay/coinsurance balances for the current visit and any outstanding balances from patients.
- Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
- Complete pre-appointment checklists and prepares accordingly.
- Organizes, coordinates, and schedules meetings and appointments.
- Schedules referrals for patients to be seen by other physicians/specialists as ordered, sends all required records, and notifies patients as needed.
- Coordinates workflow and compiles records of office activities.
- Monitors and addresses all front office task buckets in a timely manner.
- Prepares statistical reports and performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing documents and correspondence, photocopying, scanning, and faxing.
- Keeps the office area neat and tidy.
- Monitors and maintains a log of needed office supplies.
- Controls basic accounting functions such as checking invoices, making deposits, and managing petty cash in offices or departments where payments are made or collected.
- Attends and participates in staff meetings, in-service, projects, and committees as assigned.
- Adheres to and supports policies and procedures of the STRHS.
- Works scheduled shifts, including overtime, when necessary.
- Accepts all call schedule as directed.
- Maintains a neat and professional appearance in compliance with the existing dress code.
- Completes other tasks, within the scope of the position, as delegated by practice leads, supervisors, managers, and the Market Director.
What we're looking for:
Educational Requirements:
- High School Diploma or equivalent required.
- Associate's degree preferred.
Additional requirements include:
- Medical front office experience preferred.
- Knowledge of medical terminology preferred.
- Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Why join us:
- Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
- Health & Fitness Center Access www.myhaywoodregional.com/locations/haywood-regional-health-fitness-center
More about Haywood Regional Medical Center:
Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an "A" hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.
EEOC Statement
"Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."