CornerStone Staffing
Collections Agent
Location
Whiteville, NC | Onsite
COMPENSATION & SCHEDULE • $15.00/hourly • Flexible for any 8 hour shift, Monday–Sunday, 8:00am–8:00pm with mandatory overtime • EOM schedule: Bell to Bell (8:00am–8:00pm with two 1-hour lunches) • Sunday Dialer: 1–2 per quarter, with potential for additional shifts based on month-end • Holiday availability required for temporary staff
ROLE IMPACT This role is critical to maintaining financial stability by collecting delinquent accounts in a timely and professional manner. Success is defined by meeting established call quotas, resolution metrics, and maintaining compliance with standardized collection procedures.
KEY RESPONSIBILITIES • Follow established procedures to collect delinquent accounts with professionalism • Achieve metrics including call volume, contact percentage, and promises kept • Negotiate repayment plans based on client capability and intent • Maintain accurate and professional documentation in the collection system • Collaborate with supervisors to escalate high-risk accounts for possible repossession or foreclosure
Whiteville, NC | Onsite
COMPENSATION & SCHEDULE • $15.00/hourly • Flexible for any 8 hour shift, Monday–Sunday, 8:00am–8:00pm with mandatory overtime • EOM schedule: Bell to Bell (8:00am–8:00pm with two 1-hour lunches) • Sunday Dialer: 1–2 per quarter, with potential for additional shifts based on month-end • Holiday availability required for temporary staff
ROLE IMPACT This role is critical to maintaining financial stability by collecting delinquent accounts in a timely and professional manner. Success is defined by meeting established call quotas, resolution metrics, and maintaining compliance with standardized collection procedures.
KEY RESPONSIBILITIES • Follow established procedures to collect delinquent accounts with professionalism • Achieve metrics including call volume, contact percentage, and promises kept • Negotiate repayment plans based on client capability and intent • Maintain accurate and professional documentation in the collection system • Collaborate with supervisors to escalate high-risk accounts for possible repossession or foreclosure