Amazon Web Services (AWS) is hiring: Senior WW Specialist Solutions Architect -

Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps, Amazon Connect

Join to apply for the Senior WW Specialist Solutions Architect role at Amazon Web Services (AWS).

Description

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing business and technical expertise to help our customers succeed. The Amazon Connect Specialist Team is a deep CX and Enterprise Contact Center domain team that works directly with customers to solve complex challenges and drives the adoption of AWS services through highly‑optimized, AWS‑centric architectures.

Key Job Responsibilities

• Provide customers with deep technical expertise in the domain to advance adoption of AWS products.
• Collaborate with specialist, sales, marketing, and product teams to ideate around customers’ most challenging business problems.
• Act as a trusted advisor to line‑of‑business and C‑suite leaders.
• Lead architectural reviews and workshops to advance customers’ technical objectives.
• Serve as a thought leader, sharing best practices through forums such as AWS blogs, whitepapers, reference architectures, and public‑speaking events.
• Educate customers on the value proposition of AWS and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Provide data and anecdotes on what is working and what is not back to the partner community and product teams; act as the primary point of contact for urgent customer issues in the technical specialty.

Basic Qualifications

• 8+ years of experience in specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
• 3+ years of design, implementation, or consulting experience in applications and infrastructures.
• 10+ years of IT development or implementation/consulting experience in the software or Internet industries.

Preferred Qualifications

• 5+ years of infrastructure architecture, database architecture, and networking experience.
• Knowledge of SAP systems and their architecture and infrastructure needs.
• Experience working with end‑user or developer communities.
• Experience managing relationships with SAP customers and partners.
• Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP, and Cloud ERP Private environments.
• Experience in SAP clean core design concepts, including design and build using non‑SAP technologies in domains such as Generative / Agentic AI and data & analytics.

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Compensation

The base pay for this position ranges from $138,200/year in the lowest geographic market to $239,000/year in the highest geographic market. Pay varies based on location, experience, and other factors. Additional compensation such as equity, sign‑on payments, and benefits may be offered as part of a total compensation package.