Lago
Amazon Case Specialist
Role: Amazon Case Specialist
Hours: 9am - 5pm Pacific Standard Time
USD Salary: Negotiable based on experience
The Case Specialist works under direct supervision and follows company and department policies and procedures to provide dedicated advocacy on behalf of clients and internal stakeholders, handling seller issues and resolving bottlenecks directly through Amazon Seller Support, ensuring smooth and compliant operations on the platform.
Responsibilities include:
- Providing dedicated customer service to clients and internal stakeholders ensuring smooth and compliant operation on the Amazon platform
- Creating, managing, and resolving support tickets accurately and efficiently to improve outcomes for our clients
- Overseeing and managing the accuracy and health of our Amazon seller account & listings, ensuring compliance with Amazon's guidelines and policies
- Proactively identifying and addressing any issues with seller listings, collaborating with internal teams and directly interfacing with Amazon to resolve problems promptly
- Communicating effectively with internal stakeholders to notify them of any listing issues, provide updates, and make necessary requests to Amazon on the client's behalf
- Acting as an advocate for our company on the Amazon platform, representing the company's interests and ensuring a positive and compliant presence
- Calling into Amazon support to resolve listing issues efficiently
- Leveraging internal resources to stay up to date with the latest Amazon policy changes
- Maintaining or exceeding department-established performance standards
- Continuing to learn and apply department Trainual subjects according to standards
- Other duties as assigned