Administrative Assistant / Service Dispatcher
Join a collaborative and supportive office team as an Administrative Assistant focused on coordinating service requests, supporting field technicians, and ensuring smooth day-to-day operations. This role is ideal for someone who enjoys structured administrative work, multitasking, and being the central communication point between customers and service teams.
Key Responsibilities
- Coordinate incoming service requests by answering and documenting customer inquiries in a professional, calm manner.
- Schedule and dispatch service technicians based on location, availability, and job requirements.
- Maintain accurate client records, entering service details and updating job statuses in internal systems.
- Support daily office operations, including data entry, documentation, and communication with internal teams.
- Monitor workflow and technician progress to ensure timely completion of service calls.
- Provide administrative support to the customer service and operations departments as needed.
Required Skills & Experience
- Proficiency in Microsoft Office and general computer literacy.
- Experience in administrative support, dispatching, or customer coordination.
- Strong communication skills, both written and verbal.
- Ability to multitask in a fast-paced office environment.
- Minimum 2 years of customer service or administrative experience.
- Accurate data entry skills and attention to detail.
Preferred Qualifications
- Bachelor's degree or equivalent experience is a plus.
- Familiarity with dispatching or scheduling software is helpful but not required.
Work Environment & Schedule
- Office-based role within a small, close-knit customer service and operations team.
- Standard hours: 7:30 AM 4:30 PM, Monday through Friday.
- Rotating weekend schedule: one weekend every six weeks, with 4-hour shifts on Saturday and Sunday.
- Flexible scheduling options when working weekends (overtime or a weekday off).
- Business casual dress code, including jeans with a professional top.
Job Type & Location
This is a Contract to Hire position based out of Fargo, ND.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fargo, ND.
Application Deadline
This position is anticipated to close on Jan 19, 2026.